limited to

250

Attendees

limited to

200

Companies

50

Speakers

80/20

End User / Vendor Ratio

Testimonials

"I liked the event very much - the speakers were high class. I had great conversations with other participants and I generated valuable business contacts."

Anett Hötzel, Head of Digitalization, T/D3sixty

"A great forum for discussing new ideas, making new contacts and learning from others. Good mix across industries, company sizes and their challenges."

Pranjal Kothari, CDO, Sparkasse Bremen

"The high quality of the speakers and their exciting presentations were very remarkable! The event offers excellent networking opportunities."

Alfred Lief, Future Solutions, Airbus

Why attend?

  • Take a peek into the future: Acquire the latest knowledge as like-minded industry peers show you the latest trends and developments in their fields
  • Interact and discuss: Engage in face-to-face networking and inspiring conversations that propel your business
  • Dig deeper into the topics: Business round-table discussions allow interaction and dynamic discussion as well as ample opportunities to pose questions to an expert panel of speakers
  • Foster your creativity and spark innovation: Keep your eyes peeled for inspirational sessions and out-of-the-box presentations
  • 3-in-1 opportunity: Make the most of your time by attending a single conference that will cover the topics every business leader should be talking about

How It Works

Through a mix of case-study presentations, interactive roundtable discussions, Q&A sessions and hands-on workshops, you will gain inspiring perspectives. The multi-stream format allows you to move freely between the sessions. Create your own personal agenda from the case studies and interactive round tables. If you can't participate in the conference onsite, you have the possibility to get the insights of the decision-makers via live streaming.

Move freely between the streams
Customize your program
Attend the sessions of most interest

Get Inspired by the Sessions You Choose from All Streams

Strategy & Technology
Target Group

Decision Makers and Leaders in Digital Transformation, IT, Analytics, Data Management, Business Intelligence, Technology Management and Process Management

Key Topics
  • New IT Organization & Processes
  • IT Infrastructure & Security
  • Cloud
  • AI-Powered Automation
  • Data-Driven Business Models
  • Data & Document Management
Digital Customer Experience
Target Group

Decision Makers and Leaders in Digital Marketing, Digital Communication, Customer Engagement, Customer Management and Customer Experience

Key Topics
  • Customer experience
  • Digital Customer Journey
  • Chatbots & Avatars
  • Omnichannel Touchpoints
  • User-Centricity
  • Artificial Intelligence
Leadership & Culture
Target Group

Decision Makers and Leaders in Corporate Innovation, Business Transformation, Change Management, Corporate Culture, and Workplace Transformation

Key Topics
  • Internal Communications & Engagement
  • Employee & Workplace Experience
  • Demographic Change, Diversity & Inclusion
  • Sustainable Change
  • Digital Workplace
  • Managing Cultural Change

Agenda

Filter by Track:

WEDNESDAY, MARCH 15TH

9:00

Conference Opening by the Organizer and Welcome to the Chairman of the Stream

Carlos Torrens

Global Head IT Service Management
OETIKER
Spain

This session is in English

Conference Opening by the Organizer and Welcome to the Chairman of the Stream

Carlos Torrens

Global Head IT Service Management
OETIKER
Spain

This session is in English

Conference Opening by the Organizer and Welcome to the Chairman of the Stream

Aymen Ismail

Head of Customer Engagement Solutions
smart Europe
Germany

This session is in English

Conference Opening by the Organizer and Welcome to the Chairman of the Stream

Aymen Ismail

Head of Customer Engagement Solutions
smart Europe
Germany

This session is in English

Conference Opening by the Organizer and Welcome to the Chairman of the Stream

Andrea Latino

Innovation Growth Hacker
Nestlé
Switzerland

This session is in English

Conference Opening by the Organizer and Welcome to the Chairman of the Stream

Andrea Latino

Innovation Growth Hacker
Nestlé
Switzerland

This session is in English

9:15

Cultivating Digital Culture: Empowering People Through Digitalization

  • Manage the employee journey
  • Ability to work with simple and intuitive solutions
  • Creating digital mindsets

Dr.-Ing. Maryna Feierabend

Speaker Digital Transformation
Hamburg Wasser
Germany

This session is in English

9:45

One Global IT Platform for One Global Team

  • Structural redesign
  • IT transformation process
  • Change management story

Sven-Severin Canisius

Chief Information Officer and Executive Board Member
Deichmann
Germany

This session is in English

10:15

Coffee Break with Networking

10:45

The Digital Marketing Data Nucleus

  • What is the best ETL (extract, transform, and load) process for the business
  • How much data is needed to get the right insights
  • Practical application of lagging and leading metrics

Bent Böer

AdTech and Performance Marketing Lead, Europe
PepsiCo
Germany

This session is in English

The Digital Marketing Data Nucleus

  • What is the best ETL (extract, transform, and load) process for the business
  • How much data is needed to get the right insights
  • Practical application of lagging and leading metrics

Bent Böer

AdTech and Performance Marketing Lead, Europe
PepsiCo
Germany

This session is in English

Digital Customer Engagement Solutions: The Balance Between Human and Automated Interactions

  • Unified communication for next-level customer engagement
  • Uplifting customer experience through conversational AI
  • Practical examples and learnings of the implementation

Aymen Ismail

Head of Customer Engagement Solutions
smart Europe
Germany

This session is in English

Digital Customer Engagement Solutions: The Balance Between Human and Automated Interactions

  • Unified communication for next-level customer engagement
  • Uplifting customer experience through conversational AI
  • Practical examples and learnings of the implementation

Aymen Ismail

Head of Customer Engagement Solutions
smart Europe
Germany

This session is in English

How to Jump-Start your Digital Transformation: Pillars, Digital Maturity Assessment and Stakeholder Management

  • Pillars of digital transformation: IT stack as an enabler, people competences, business & operation model
  • Digital maturity assessment: the most sensible starting point
  • Stakeholder management: board involvement and incentives structures to ensure success

Andrea Latino

Innovation Growth Hacker
Nestlé
Switzerland

This session is in English

How to Jump-Start your Digital Transformation: Pillars, Digital Maturity Assessment and Stakeholder Management

  • Pillars of digital transformation: IT stack as an enabler, people competences, business & operation model
  • Digital maturity assessment: the most sensible starting point
  • Stakeholder management: board involvement and incentives structures to ensure success

Andrea Latino

Innovation Growth Hacker
Nestlé
Switzerland

This session is in English

11:15

Navigating the Journey: A Guide to Cloud Transformation

No topics have been added to this session yet

Marco Tesch

Head of Sales ‑ Consulting Services
tecRacer Consulting
Germany

This session is in English

Navigating the Journey: A Guide to Cloud Transformation

No topics have been added to this session yet

Marco Tesch

Head of Sales ‑ Consulting Services
tecRacer Consulting
Germany

This session is in English

11:30

15-Minute Break

15-Minute Break

Digital Engagement Playbook​: How Bynder Scaled Marketing’s Impact on Pipeline and Revenue

  • How Bynder created and scaled a full-funnel digital engagement strategy
  • Ways they grew response volume and the value of their opportunities
  • How they achieved 127% growth in closed/won deals using ON24
  • Strategies and best practices to maximize marketing’s impact on pipeline

Denis Ehlicke

Sales Director, DACH
ON24
Germany

Will Cumming

Lifecycle Marketing Campaign Specialist
Bynder
The Netherlands

This session is in English

Denis Ehlicke

Sales Director, DACH
ON24
Germany

Digital Engagement Playbook​: How Bynder Scaled Marketing’s Impact on Pipeline and Revenue

  • How Bynder created and scaled a full-funnel digital engagement strategy
  • Ways they grew response volume and the value of their opportunities
  • How they achieved 127% growth in closed/won deals using ON24
  • Strategies and best practices to maximize marketing’s impact on pipeline
This session is in English

Will Cumming

Lifecycle Marketing Campaign Specialist
Bynder
The Netherlands

Culture as the Backbone of Digitalisation: Data Management – Automation – Personalisation at Scale

  • Data management: How to get verified, coherent and contextual data?
  • Culture: How can we break down mental barriers and data silos.
  • Creativity: Save time with a digital asset management system.
  • Lead nurturing: Keep customers close and accelerate your sales cycle with automated engagement programs.
  • Personalisation at scale: Right person, right message, right time.

Christian Vogel

Go‑To‑Market Lead Content and Workfront
Adobe
Germany

Thomas Balduff

Go‑To‑Market Lead Marketing Automation
Adobe
Germany

This session is in English

Christian Vogel

Go‑To‑Market Lead Content and Workfront
Adobe
Germany

Culture as the Backbone of Digitalisation: Data Management – Automation – Personalisation at Scale

  • Data management: How to get verified, coherent and contextual data?
  • Culture: How can we break down mental barriers and data silos.
  • Creativity: Save time with a digital asset management system.
  • Lead nurturing: Keep customers close and accelerate your sales cycle with automated engagement programs.
  • Personalisation at scale: Right person, right message, right time.
This session is in English

Thomas Balduff

Go‑To‑Market Lead Marketing Automation
Adobe
Germany

11:45

Round-Table Discussions

Round-Table Discussions

One Global IT Platform for One Global Team - Sven-Severin Canisius, Chief Information Officer and Executive Board Member, Deichmann


The Digital Marketing Data Nucleus - Bent Böer, AdTech and Performance Marketing Lead, Europe, PepsiCo


Navigating the Journey: A Guide to Cloud Transformation - Marco Tesch, Head of Sales ‑ Consulting Services, tecRacer Consulting

Round-Table Discussions

Round-Table Discussions

One Global IT Platform for One Global Team - Sven-Severin Canisius, Chief Information Officer and Executive Board Member, Deichmann


The Digital Marketing Data Nucleus - Bent Böer, AdTech and Performance Marketing Lead, Europe, PepsiCo


Navigating the Journey: A Guide to Cloud Transformation - Marco Tesch, Head of Sales ‑ Consulting Services, tecRacer Consulting

Round-Table Discussions

Round-Table Discussions

Cultivating Digital Culture: Empowering People Through Digitalization - Dr.-Ing. Maryna Feierabend, Speaker Digital Transformation, Hamburg Wasser


Digital Customer Engagement Solutions: The Balance Between Human and Automated Interactions - Aymen Ismail, Head of Customer Engagement Solutions, smart Europe


Digital Engagement Playbook​: How Bynder Scaled Marketing’s Impact on Pipeline and Revenue - Denis Ehlicke, Sales Director, DACH, ON24 and Will Cumming, Lifecycle Marketing Campaign Specialist, Bynder

Round-Table Discussions

Round-Table Discussions

Cultivating Digital Culture: Empowering People Through Digitalization - Dr.-Ing. Maryna Feierabend, Speaker Digital Transformation, Hamburg Wasser


Digital Customer Engagement Solutions: The Balance Between Human and Automated Interactions - Aymen Ismail, Head of Customer Engagement Solutions, smart Europe


Digital Engagement Playbook​: How Bynder Scaled Marketing’s Impact on Pipeline and Revenue - Denis Ehlicke, Sales Director, DACH, ON24 and Will Cumming, Lifecycle Marketing Campaign Specialist, Bynder

Round-Table Discussions

Round-Table Discussions

How to Jump-Start your Digital Transformation: Pillars, Digital Maturity Assessment and Stakeholder Management - Andrea Latino, Innovation Growth Hacker, Nestlé


Culture as the Backbone of Digitalisation: Data Management – Automation – Personalisation at Scale - Christian Vogel, Go‑To‑Market Lead Content and Workfront, Adobe and Thomas Balduff, Go‑To‑Market Lead Marketing Automation, Adobe

Round-Table Discussions

Round-Table Discussions

How to Jump-Start your Digital Transformation: Pillars, Digital Maturity Assessment and Stakeholder Management - Andrea Latino, Innovation Growth Hacker, Nestlé


Culture as the Backbone of Digitalisation: Data Management – Automation – Personalisation at Scale - Christian Vogel, Go‑To‑Market Lead Content and Workfront, Adobe and Thomas Balduff, Go‑To‑Market Lead Marketing Automation, Adobe

12:30

Lunch with Networking

13:45

Exhibitor Pitch

Tour of the exhibition - Get inspired by the latest innovations and join us on this 15-minute journey through the networking space

This session is in English

14:00

Digital Factory Transformation: The Factory as a Digital Twin

  • Creating a digital lighthouse project from scratch – from vision to reality
  • Empowering data-driven decisions by creating a digital twin
  • Data quality and infrastructure: getting the full benefit out of data (prediction and accuracy)

Dr. Jens Fürst

Principal Key Expert Digitalization, Automation and Smart Factory Transformation
Siemens Healthineers
Germany

This session is in English

Digital Factory Transformation: The Factory as a Digital Twin

  • Creating a digital lighthouse project from scratch – from vision to reality
  • Empowering data-driven decisions by creating a digital twin
  • Data quality and infrastructure: getting the full benefit out of data (prediction and accuracy)

Dr. Jens Fürst

Principal Key Expert Digitalization, Automation and Smart Factory Transformation
Siemens Healthineers
Germany

This session is in English

How to Connect Customer Journey Design with Corporate Sustainability Objectives

  • Connecting the CX strategy with sustainability
  • Channel perspective to position sustainability in the journeys
  • Leverage digital business capabilities to foster sustainability demands

Fabian Kersten

Global Head of Digital Product / Customer Journey
Solvay
The Netherlands

This session is in English

How to Connect Customer Journey Design with Corporate Sustainability Objectives

  • Connecting the CX strategy with sustainability
  • Channel perspective to position sustainability in the journeys
  • Leverage digital business capabilities to foster sustainability demands

Fabian Kersten

Global Head of Digital Product / Customer Journey
Solvay
The Netherlands

This session is in English

Scaling for Success: Creating a Foundation that Grows with You

  • People - How to connect different roles to enable proper foundation
  • Process - What are the key processes to leverage people and technology?
  • Technology - How to choose between build vs buy and within that the right solutions

Aurelija Plėtienė

Director of Engineering
Vinted
Lithuania

This session is in English

Scaling for Success: Creating a Foundation that Grows with You

  • People - How to connect different roles to enable proper foundation
  • Process - What are the key processes to leverage people and technology?
  • Technology - How to choose between build vs buy and within that the right solutions

Aurelija Plėtienė

Director of Engineering
Vinted
Lithuania

This session is in English

14:30

Building a Future-Proof IT Organization

  • Strategic direction definition: where do we want to be, and how do we get there?
  • Make or buy decisions: Identify non-value-adding tasks to externalize
  • Organizational changes: What are the new qualifications needed to succeed?
  • Learnings and outlook

Carsten Böhle

Head of IT and Digitalization
Lufthansa Technik Aero Alzey
Germany

This session is in English

Building a Future-Proof IT Organization

  • Strategic direction definition: where do we want to be, and how do we get there?
  • Make or buy decisions: Identify non-value-adding tasks to externalize
  • Organizational changes: What are the new qualifications needed to succeed?
  • Learnings and outlook

Carsten Böhle

Head of IT and Digitalization
Lufthansa Technik Aero Alzey
Germany

This session is in English

Create Meaningful Experiences Impacting your User Engagement, Conversions and Bottom-Line Results

  • Understand your customers’ value drivers
  • Design personalized experiences creating moments of joy, e.g., AR, gamification, retail partnerships
  • Measure your success by linking the results to familiar metrics
  • Celebrate

Christian Herold

Director Customer Experience & Engagement
Cosnova
Germany

This session is in English

Create Meaningful Experiences Impacting your User Engagement, Conversions and Bottom-Line Results

  • Understand your customers’ value drivers
  • Design personalized experiences creating moments of joy, e.g., AR, gamification, retail partnerships
  • Measure your success by linking the results to familiar metrics
  • Celebrate

Christian Herold

Director Customer Experience & Engagement
Cosnova
Germany

This session is in English

Shaping Employee Experience in the New Hybrid World: Supporting the New Normal Through Data and Technology

  • User-centric journey modeling through automation and process redesign
  • Bringing IT, facilities, and HR together with Voice of Employee to develop an appealing proposition for hybrid working
  • Driving increased Self Service through reduced friction and simple approaches to technology

Martijn Seijsener

Global Head Employee Experience
Credit Suisse
Switzerland

This session is in English

Shaping Employee Experience in the New Hybrid World: Supporting the New Normal Through Data and Technology

  • User-centric journey modeling through automation and process redesign
  • Bringing IT, facilities, and HR together with Voice of Employee to develop an appealing proposition for hybrid working
  • Driving increased Self Service through reduced friction and simple approaches to technology

Martijn Seijsener

Global Head Employee Experience
Credit Suisse
Switzerland

This session is in English

15:00

Why Data-Driven Business is not just about Data

  • What data-driven services and business models are all about
  • Key challenges for implementing data-driven business
  • A guideline for successfully realizing your data-driven endeavour

Carsten Hinze

Management Consultant
GP+S Consulting
Germany

This session is in English

Why Data-Driven Business is not just about Data

  • What data-driven services and business models are all about
  • Key challenges for implementing data-driven business
  • A guideline for successfully realizing your data-driven endeavour

Carsten Hinze

Management Consultant
GP+S Consulting
Germany

This session is in English

And it Speaks: Build Natural Language Customer Touchpoints with ChatGPT and other AI Driven Models

  • ChatGPT and other large language models offer completely new opportunities for chatbots, text processing and call center automation
  • Leverage existing documents such as user manuals, marketing materials, or internal knowledge bases to answer customer requests directly
  • Automate unstructured communication interfaces by classifying emails, extracting data from them, or answering them directly
  • Vehicles, electronic devices, books, or avatars get their own personality and ability to communicate

Maximilian Vogel

Co‑Founder & CEO
Big Picture
Germany

This session is in English

And it Speaks: Build Natural Language Customer Touchpoints with ChatGPT and other AI Driven Models

  • ChatGPT and other large language models offer completely new opportunities for chatbots, text processing and call center automation
  • Leverage existing documents such as user manuals, marketing materials, or internal knowledge bases to answer customer requests directly
  • Automate unstructured communication interfaces by classifying emails, extracting data from them, or answering them directly
  • Vehicles, electronic devices, books, or avatars get their own personality and ability to communicate

Maximilian Vogel

Co‑Founder & CEO
Big Picture
Germany

This session is in English

Celebrating Change: How to get your Digital Transformation Going

  • Citizen development as a solution to democratize the digital transformation
  • Translation through no-code as the new language
  • Empowering a digital mindset and a digital culture throughout the company

Luise Scharf

Change Management and Digital Transformation
smapOne
Germany

Jan Dönges

Business Relationship Manager
PreussenElektra
Germany

This session is in English

Luise Scharf

Change Management and Digital Transformation
smapOne
Germany

Celebrating Change: How to get your Digital Transformation Going

  • Citizen development as a solution to democratize the digital transformation
  • Translation through no-code as the new language
  • Empowering a digital mindset and a digital culture throughout the company
This session is in English

Jan Dönges

Business Relationship Manager
PreussenElektra
Germany

15:30

Round-Table Discussions

Round-Table Discussions

Digital Factory Transformation: The Factory as a Digital Twin - Dr. Jens Fürst, Principal Key Expert Digitalization, Automation and Smart Factory Transformation, Siemens Healthineers


Building a Future-Proof IT Organization - Carsten Böhle, Head of IT and Digitalization, Lufthansa Technik Aero Alzey


Why Data-Driven Business is not just about Data - Carsten Hinze, Management Consultant, GP+S Consulting

Round-Table Discussions

Round-Table Discussions

Digital Factory Transformation: The Factory as a Digital Twin - Dr. Jens Fürst, Principal Key Expert Digitalization, Automation and Smart Factory Transformation, Siemens Healthineers


Building a Future-Proof IT Organization - Carsten Böhle, Head of IT and Digitalization, Lufthansa Technik Aero Alzey


Why Data-Driven Business is not just about Data - Carsten Hinze, Management Consultant, GP+S Consulting

Round-Table Discussions

Round-Table Discussions

How to Connect Customer Journey Design with Corporate Sustainability Objectives - Fabian Kersten, Global Head of Digital Product / Customer Journey, Solvay


Create Meaningful Experiences Impacting your User Engagement, Conversions and Bottom-Line Results - Christian Herold, Director Customer Experience & Engagement, Cosnova


And it Speaks: Build Natural Language Customer Touchpoints with ChatGPT and other AI Driven Models - Maximilian Vogel, Co‑Founder & CEO, Big Picture

Round-Table Discussions

Round-Table Discussions

How to Connect Customer Journey Design with Corporate Sustainability Objectives - Fabian Kersten, Global Head of Digital Product / Customer Journey, Solvay


Create Meaningful Experiences Impacting your User Engagement, Conversions and Bottom-Line Results - Christian Herold, Director Customer Experience & Engagement, Cosnova


And it Speaks: Build Natural Language Customer Touchpoints with ChatGPT and other AI Driven Models - Maximilian Vogel, Co‑Founder & CEO, Big Picture

Round-Table Discussions

Round-Table Discussions

Scaling for Success: Creating a Foundation that Grows with You - Aurelija Plėtienė, Director of Engineering, Vinted


Shaping Employee Experience in the New Hybrid World: Supporting the New Normal Through Data and Technology - Martijn Seijsener, Global Head Employee Experience, Credit Suisse


Celebrating Change: How to get your Digital Transformation Going - Luise Scharf, Change Management and Digital Transformation, smapOne and Jan Dönges, Business Relationship Manager, PreussenElektra

Round-Table Discussions

Round-Table Discussions

Scaling for Success: Creating a Foundation that Grows with You - Aurelija Plėtienė, Director of Engineering, Vinted


Shaping Employee Experience in the New Hybrid World: Supporting the New Normal Through Data and Technology - Martijn Seijsener, Global Head Employee Experience, Credit Suisse


Celebrating Change: How to get your Digital Transformation Going - Luise Scharf, Change Management and Digital Transformation, smapOne and Jan Dönges, Business Relationship Manager, PreussenElektra

16:15

Coffee Break with Networking

16:45

Leveraging Data at Scale for Data-Driven Development

  • Supporting sales from ideation to operation with an integrated data platform
  • Managing complex interdependent data transformation graphs
  • Providing data at scale both near real-time and for long-term historic analysis

Dr. Simon Hampe

AI and Data Architect
iteratec
Germany

Johannes Nießen

Head of Big Data Analytics
Deutsche Bahn Vertrieb
Germany

This session is in English

Dr. Simon Hampe

AI and Data Architect
iteratec
Germany

Leveraging Data at Scale for Data-Driven Development

  • Supporting sales from ideation to operation with an integrated data platform
  • Managing complex interdependent data transformation graphs
  • Providing data at scale both near real-time and for long-term historic analysis
This session is in English

Johannes Nießen

Head of Big Data Analytics
Deutsche Bahn Vertrieb
Germany

Digital Experience 4.0 - Boost your Business with Tailor Made Digital Signature Processes

  • Why you should have a strong QTSP as a business partner
  • Digital Signatures in Germany -what's next?
  • Upgrade your customer experience with GoSign, a pioneer digital signature solution

Andreas Plies

CEO & Co‑Founder
AUTHADA
Germany

Paolo Madella

International Sales Manager
InfoCert
Italy

This session is in English

Andreas Plies

CEO & Co‑Founder
AUTHADA
Germany

Digital Experience 4.0 - Boost your Business with Tailor Made Digital Signature Processes

  • Why you should have a strong QTSP as a business partner
  • Digital Signatures in Germany -what's next?
  • Upgrade your customer experience with GoSign, a pioneer digital signature solution
This session is in English

Paolo Madella

International Sales Manager
InfoCert
Italy

Making the Digital Mindset Actionable with Openness to Change and Digital Skills

  • Change or transformation? The digital mindset boost
  • Openness to change and skills to deliver transformation
  • Map, measure, act the digital readiness
  • How to make the digital mindset actionable

Francesca Maria Montemagno

Co Founder & Managing Partner
Smartive
Italy

This session is in English

Making the Digital Mindset Actionable with Openness to Change and Digital Skills

  • Change or transformation? The digital mindset boost
  • Openness to change and skills to deliver transformation
  • Map, measure, act the digital readiness
  • How to make the digital mindset actionable

Francesca Maria Montemagno

Co Founder & Managing Partner
Smartive
Italy

This session is in English

17:00

15-Minute Break

15-Minute Break

17:15

The Business of Data Science: How to Turn Data into Growth, Profit, and Engagement

  • Embedding data specialists into organisations and building data teams
  • Balancing quick analysis with deep research
  • Making data-driven business decisions

Arūnas Umbrasas

Director of Data Science and Analytics
Vinted
Lithuania

This session is in English

The Business of Data Science: How to Turn Data into Growth, Profit, and Engagement

  • Embedding data specialists into organisations and building data teams
  • Balancing quick analysis with deep research
  • Making data-driven business decisions

Arūnas Umbrasas

Director of Data Science and Analytics
Vinted
Lithuania

This session is in English

Artificial Intelligence as a Key Player in Customer Satisfaction Levels

  • How to decide where in the chain it is best to embrace new technologies
  • Data strategy to achieve better results with AI technologies
  • Applications of AI in the innovative insurance industry

Firas Ben Hassan

Lead Data Scientist
Allianz Technology
Germany

This session is in English

Artificial Intelligence as a Key Player in Customer Satisfaction Levels

  • How to decide where in the chain it is best to embrace new technologies
  • Data strategy to achieve better results with AI technologies
  • Applications of AI in the innovative insurance industry

Firas Ben Hassan

Lead Data Scientist
Allianz Technology
Germany

This session is in English

Rethinking IT: From Technology Provider to Employee Engagement and Digital Culture Driver

  • How IT can and should contribute to evolving the future of the workplace
  • Some examples of initiatives that, supported by IT and data, are increasing employee engagement
  • A look into the future

Roxana Coman

Digital Workplace, User Experience and Communication Lead
Uniper
Germany

This session is in English

Rethinking IT: From Technology Provider to Employee Engagement and Digital Culture Driver

  • How IT can and should contribute to evolving the future of the workplace
  • Some examples of initiatives that, supported by IT and data, are increasing employee engagement
  • A look into the future

Roxana Coman

Digital Workplace, User Experience and Communication Lead
Uniper
Germany

This session is in English

17:45

All in the Same Boat for "Whole"listic Success!

  • Strategy & business capabilities & IT-landscape
  • Embracing operations & corporate business & IT
  • From monolithic to modular IT-landscape

Oliver Dusso

Digital Transformation Manager
METRO Digital
Germany

This session is in English

All in the Same Boat for "Whole"listic Success!

  • Strategy & business capabilities & IT-landscape
  • Embracing operations & corporate business & IT
  • From monolithic to modular IT-landscape

Oliver Dusso

Digital Transformation Manager
METRO Digital
Germany

This session is in English

Crypto Hype: The Next Frontier for Corporates Platform Economy?

  • Crypto is all over the media (positive and negative), but what is the hype really about?
  • Learnings from adopting crypto as part of a business model
  • How crypto will affect platform economy and innovation not only for financial services companies
  • Key pillars to have on the agenda for the successful adoption of crypto

Sascha Dölker

Head of Digitization Management
Deutsche WertpapierService Bank
Germany

This session is in English

Crypto Hype: The Next Frontier for Corporates Platform Economy?

  • Crypto is all over the media (positive and negative), but what is the hype really about?
  • Learnings from adopting crypto as part of a business model
  • How crypto will affect platform economy and innovation not only for financial services companies
  • Key pillars to have on the agenda for the successful adoption of crypto

Sascha Dölker

Head of Digitization Management
Deutsche WertpapierService Bank
Germany

This session is in English

The Role of Technologies to Drive Sustainable Innovation

  • Build a sustainability strategy and framework and use innovative ideas to get INTO ACTION NOW
  • Incentivize companies and customers and establish a sense of urgency
  • Support green start-ups and initiatives

Monika Schulze

Head of Customer and Innovation Management & Member of the Executive Team
Zurich Insurance
Germany

This session is in English

The Role of Technologies to Drive Sustainable Innovation

  • Build a sustainability strategy and framework and use innovative ideas to get INTO ACTION NOW
  • Incentivize companies and customers and establish a sense of urgency
  • Support green start-ups and initiatives

Monika Schulze

Head of Customer and Innovation Management & Member of the Executive Team
Zurich Insurance
Germany

This session is in English

18:15

Round-Table Discussions

Round-Table Discussions

Leveraging Data at Scale for Data-Driven Development - Dr. Simon Hampe, AI and Data Architect, iteratec and Johannes Nießen, Head of Big Data Analytics, Deutsche Bahn Vertrieb


The Business of Data Science: How to Turn Data into Growth, Profit, and Engagement - Arūnas Umbrasas, Director of Data Science and Analytics, Vinted


All in the Same Boat for "Whole"listic Success! - Oliver Dusso, Digital Transformation Manager, METRO Digital

Round-Table Discussions

Round-Table Discussions

Leveraging Data at Scale for Data-Driven Development - Dr. Simon Hampe, AI and Data Architect, iteratec and Johannes Nießen, Head of Big Data Analytics, Deutsche Bahn Vertrieb


The Business of Data Science: How to Turn Data into Growth, Profit, and Engagement - Arūnas Umbrasas, Director of Data Science and Analytics, Vinted


All in the Same Boat for "Whole"listic Success! - Oliver Dusso, Digital Transformation Manager, METRO Digital

Round-Table Discussions

Round-Table Discussions

Digital Experience 4.0 - Boost your Business with Tailor Made Digital Signature Processes - Andreas Plies, CEO & Co‑Founder, AUTHADA and Paolo Madella, International Sales Manager, InfoCert


Artificial Intelligence as a Key Player in Customer Satisfaction Levels - Firas Ben Hassan, Lead Data Scientist, Allianz Technology


Crypto Hype: The Next Frontier for Corporates Platform Economy? - Sascha Dölker, Head of Digitization Management, Deutsche WertpapierService Bank

Round-Table Discussions

Round-Table Discussions

Digital Experience 4.0 - Boost your Business with Tailor Made Digital Signature Processes - Andreas Plies, CEO & Co‑Founder, AUTHADA and Paolo Madella, International Sales Manager, InfoCert


Artificial Intelligence as a Key Player in Customer Satisfaction Levels - Firas Ben Hassan, Lead Data Scientist, Allianz Technology


Crypto Hype: The Next Frontier for Corporates Platform Economy? - Sascha Dölker, Head of Digitization Management, Deutsche WertpapierService Bank

Round-Table Discussions

Round-Table Discussions

Making the Digital Mindset Actionable with Openness to Change and Digital Skills - Francesca Maria Montemagno, Co Founder & Managing Partner, Smartive


Rethinking IT: From Technology Provider to Employee Engagement and Digital Culture Driver - Roxana Coman, Digital Workplace, User Experience and Communication Lead, Uniper


The Role of Technologies to Drive Sustainable Innovation - Monika Schulze, Head of Customer and Innovation Management & Member of the Executive Team, Zurich Insurance

Round-Table Discussions

Round-Table Discussions

Making the Digital Mindset Actionable with Openness to Change and Digital Skills - Francesca Maria Montemagno, Co Founder & Managing Partner, Smartive


Rethinking IT: From Technology Provider to Employee Engagement and Digital Culture Driver - Roxana Coman, Digital Workplace, User Experience and Communication Lead, Uniper


The Role of Technologies to Drive Sustainable Innovation - Monika Schulze, Head of Customer and Innovation Management & Member of the Executive Team, Zurich Insurance

19:00

Lean Transformation for Digital Acceleration: Enabling Effective Enterprise Agility Through the Virtuous Triangle

  • Establishing a Growth Mindset Culture (GMC) to enable effective enterprise agility through lean transformation and digital acceleration
  • The virtuous triangle: combining lean, agile, and design thinking to drive business transformation
  • Plan Do Check Act provides a roadmap for creating value through incremental changes and improvements and allows organizations to quickly adapt to changing business needs

Michel Ghanem

Head of Delivery Best Practices Office
Accesa & Raro
Romania

This session is in English

19:30

End of the 1st Day with Summary of all Streams

19:45

Evening Reception with Sparkling Wine, Snacks and Networking

Engage in exciting conversations. Strengthen your network after a day full of knowledge sharing, groundbreaking presentations, and interesting conversations. Join delegates and speakers in the relaxed atmosphere of the event venue.

This session is in English

THURSDAY, MARCH 16TH

9:00

Conference Opening by the Organizer and Welcome to the Chairman of the Stream

Carlos Torrens

Global Head IT Service Management
OETIKER
Spain

This session is in English

Conference Opening by the Organizer and Welcome to the Chairman of the Stream

Carlos Torrens

Global Head IT Service Management
OETIKER
Spain

This session is in English

Conference Opening by the Organizer and Welcome to the Chairman of the Stream

Andrea Latino

Innovation Growth Hacker
Nestlé
Switzerland

This session is in English

Conference Opening by the Organizer and Welcome to the Chairman of the Stream

Andrea Latino

Innovation Growth Hacker
Nestlé
Switzerland

This session is in English

Please Visit one of the Other Streams

9:15

Minimal-Invasive Transformation through Startups

  • What are the benefits and business impacts of the startup ecosystem for startups?
  • How do create a future-proof business?
  • How do you manage lean transformation through venture clienting?

Christian Hüttenhein

Venture Partner & Co‑Founder
Robert Bosch Venture Capital
Germany

This session is in English

9:45

Bridging the IT-Business Gap with the Power of Low-Code/No-Code

  • Challenges faced by organizations due to the overwhelming demand for more applications and tech solutions, and how to overcome them
  • Unified low-code and no-code platforms can help organizations increase operational efficiency while reducing the workload on their IT teams
  • Benefits of low-code and no-code solutions in simplifying processes, identifying new business opportunities, and improving customer experiences

Sriram Ganeshan

Associate Director ‑ Solution Consulting
Kissflow
India

This session is in English

10:00

How IT and Cloud can Contribute to Digital Transformation

  • Digital business model
  • Commodities vs strategic competitive advantages: hyperscalers, cloud providers, and solutions vs in-house developments
  • Architectures: monolithic, microservices, or event-driven?
  • Agile implementation: combining iterative processes with more traditional approaches

Carlos Torrens

Global Head IT Service Management
OETIKER
Spain

This session is in English

10:30

Coffee Break with Networking

11:00

Data Analytics for Leaders: From Raw Data to Insightful Decisions

  • Understand the different maturity levels of data analytics and where your team stands
  • Build data-based decision-making processes across your organization
  • Leverage data talent and technology to make an impact

Michalis Konstantoulakis

Head of Business Intelligence & Insights
efood
Greece

This session is in English

Data Analytics for Leaders: From Raw Data to Insightful Decisions

  • Understand the different maturity levels of data analytics and where your team stands
  • Build data-based decision-making processes across your organization
  • Leverage data talent and technology to make an impact

Michalis Konstantoulakis

Head of Business Intelligence & Insights
efood
Greece

This session is in English

Creating Value from Leveraging Complex Data and AI

  • AI use cases around home appliances
  • How to organize a company for digital innovation
  • Difficulties faced and lessons learned

Dr. Thomas Salditt

Sr. Vice President Digital Enterprise Services
BSH Home Appliances Group
Germany

This session is in English

Creating Value from Leveraging Complex Data and AI

  • AI use cases around home appliances
  • How to organize a company for digital innovation
  • Difficulties faced and lessons learned

Dr. Thomas Salditt

Sr. Vice President Digital Enterprise Services
BSH Home Appliances Group
Germany

This session is in English

Please Visit One of the Other Streams

11:30

How to Speed Up Digitalization and Innovation Using No-Code

  • What is no-code and why it matters
  • How no-code facilitates agile development and early-stage testing
  • Real examples of how organizations have used no-code
  • How you could apply it

Øyvind Håbrekke

Solution Engineer
Appfarm
Norway

Jérémy Jean

Managing Director
ControlC
Luxembourg

This session is in English

Øyvind Håbrekke

Solution Engineer
Appfarm
Norway

How to Speed Up Digitalization and Innovation Using No-Code

  • What is no-code and why it matters
  • How no-code facilitates agile development and early-stage testing
  • Real examples of how organizations have used no-code
  • How you could apply it
This session is in English

Jérémy Jean

Managing Director
ControlC
Luxembourg

Katharina Konow

Senior Consultant
Merkle
Germany

Why Marketing Needs to Transform to Become Marketing Again

  • Shouldn’t the customer be the pivot point for all decisions regarding product, price, place, and promotion?
  • The idea of user-centered brand management
  • Why aren’t loyalty rates and customer lifetime value increasing?
This session is in English

Matthias Heft

Senior Principal Consultant
Merkle
Germany

Katharina Konow

Senior Consultant
Merkle
Germany

Why Marketing Needs to Transform to Become Marketing Again

  • Shouldn’t the customer be the pivot point for all decisions regarding product, price, place, and promotion?
  • The idea of user-centered brand management
  • Why aren’t loyalty rates and customer lifetime value increasing?
This session is in English

Matthias Heft

Senior Principal Consultant
Merkle
Germany

11:45

15-Minute Break

15-Minute Break

Please Visit one of the Other Streams

12:00

Round-Table Discussions

Round-Table Discussions

Messy Middle With The Power Of Simple: How not to Neglect your Internal Operations between Backend and Frontend Systems - Sriram Ganeshan, Associate Director ‑ Solution Consulting, Kissflow


Data Analytics for Leaders: From Raw Data to Insightful Decisions - Michalis Konstantoulakis , Head of Business Intelligence & Insights, efood


How to Speed Up Digitalization and Innovation Using No-Code - Øyvind Håbrekke, Solution Engineer, Appfarm and Jérémy Jean, Managing Director, ControlC

Round-Table Discussions

Round-Table Discussions

Messy Middle With The Power Of Simple: How not to Neglect your Internal Operations between Backend and Frontend Systems - Sriram Ganeshan, Associate Director ‑ Solution Consulting, Kissflow


Data Analytics for Leaders: From Raw Data to Insightful Decisions - Michalis Konstantoulakis , Head of Business Intelligence & Insights, efood


How to Speed Up Digitalization and Innovation Using No-Code - Øyvind Håbrekke, Solution Engineer, Appfarm and Jérémy Jean, Managing Director, ControlC

Round-Table Discussions

Round-Table Discussions

Minimal-Invasive Transformation through Startups - Christian Hüttenhein, Venture Partner & Co‑Founder, Robert Bosch Venture Capital


How IT and Cloud can Contribute to Digital Transformation - Carlos Torrens, Global Head IT Service Management, OETIKER


Creating Value from Leveraging Complex Data and AI - Dr. Thomas Salditt, Sr. Vice President Digital Enterprise Services, BSH Home Appliances Group


Why Marketing Needs to Transform to Become Marketing Again - Katharina Konow, Senior Consultant, Merkle and Matthias Heft, Senior Principal Consultant, Merkle

Round-Table Discussions

Round-Table Discussions

Minimal-Invasive Transformation through Startups - Christian Hüttenhein, Venture Partner & Co‑Founder, Robert Bosch Venture Capital


How IT and Cloud can Contribute to Digital Transformation - Carlos Torrens, Global Head IT Service Management, OETIKER


Creating Value from Leveraging Complex Data and AI - Dr. Thomas Salditt, Sr. Vice President Digital Enterprise Services, BSH Home Appliances Group


Why Marketing Needs to Transform to Become Marketing Again - Katharina Konow, Senior Consultant, Merkle and Matthias Heft, Senior Principal Consultant, Merkle

Please Visit one of the Other Streams

12:45

Lunch with Networking

13:45

Waldemar Czaplik

VP Data Management & Analytics
LANXESS
Germany

AI Supported Product Development and a Proposed Methodology on How to Measure its Success

  • Digital initiatives: use cases and key success factors within the chemical industry
  • Applied AI for faster innovations in the chemical industry
  • How does project portfolio management can look in light of DT
This session is in English
Pedro Sola

Strategy & Digital Transformation Consultant
Former LANXESS
Germany

14:15

Satisfying the Rising Demands of Customers with Supreme Digital Customer Experience

  • The challenging customer and their behaviour
  • How to find out what your customers expect from you
  • Translating the demand into concrete features and use cases

Christiane Fritsch

Tribe Lead Digital
ING
Germany

This session is in English

14:45

360° Customer Portal: How can we Build Better Customer Experiences based on Clients' Data and Digital Platform Solutions

  • Individual approach is the key to an enhanced user journey and customer experience
  • Global multilingual digital experience platform to optimize the customer journey
  • Introduction of a headless system based on software solutions

Stefanie Hegener

Head of Global E‑Commerce and Digital Services
SMA Solar Technology
Germany

This session is in English

15:15

Round-Table Discussions

Round-Table Discussions

AI Supported Product Development and a Proposed Methodology on How to Measure its Success - Waldemar Czaplik, VP Data Management & Analytics, LANXESS and Pedro Sola, Strategy & Digital Transformation Consultant, Former LANXESS


Satisfying the Rising Demands of Customers with Supreme Digital Customer Experience - Christiane Fritsch, Tribe Lead Digital, ING


360° Customer Portal: How can we Build Better Customer Experiences based on Clients' Data and Digital Platform Solutions - Stefanie Hegener, Head of Global E‑Commerce and Digital Services, SMA Solar Technology

Round-Table Discussions

Round-Table Discussions

AI Supported Product Development and a Proposed Methodology on How to Measure its Success - Waldemar Czaplik, VP Data Management & Analytics, LANXESS and Pedro Sola, Strategy & Digital Transformation Consultant, Former LANXESS


Satisfying the Rising Demands of Customers with Supreme Digital Customer Experience - Christiane Fritsch, Tribe Lead Digital, ING


360° Customer Portal: How can we Build Better Customer Experiences based on Clients' Data and Digital Platform Solutions - Stefanie Hegener, Head of Global E‑Commerce and Digital Services, SMA Solar Technology

16:00

End of the Conference with Summary of all Streams

Book Your Tickets

World Class Unlimited Online Pass

Access the presentations from this conference online as well as hundreds of other case study videos from global business leaders. The videos are full-length and include the PDFs of the presentation. More videos are added each month with new World Class Business Leaders business transformation conferences bringing best practices to you from around the world. Don't lose this opportunity to stay on top of what business leaders currently do and plan for the future to gain a competitive edge. 12 months of World Class Unlimited are included in any of the Conference Passes.

Book World Class Unlimited Online Pass

Supported by Partners such as

Think Tank

As a registered attendee, visit the event’s online think tank where you can see your fellow attendees’ profiles and priorities to get in touch, arrange meetings and collaborate with your best networking opportunities. Also, your conference documentation awaits you in this World Class Business Leaders think tank.

Visit the Think Tank

Contributors

Become a Speaker or Sponsor

We are looking for the best practices that shape tomorrow's world. If you would like to contribute to this event as speaker, please fill out the speaker application form here.

If you have already been in contact with the event organization team and are confirming the details of your presentation, please access the speaker questionnaire here.

Get in front of top decision makers of your field! In total, we expect more than € 100M in budgets attending. To get more information and make your business grow, inquire here.

Downloads

Download additional materials about the conference. You will find flyers, logos, banners, signature templates as well as press releases.

Download Conference Materials

Matchmaking-powered Event Experience and Unique Networking Service

100% embedded into the World Class Business platform.

See who you definitely need to network with.

Manage your networking meetings.

Best practices and experts remain only a click away after the event.

...