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Fabian Kersten

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About

  • Global Head of Digital Product / Customer Journey at Solvay
  • Chemicals
  • Amsterdam, Netherlands

Interests
  • Common
  • Vendor

My Knowledge Level
Brand Engagement Customer Journey Mapping Digital Strategy Customer Centricity Omnichannel Touchpoints
My Personal Interests
Customer Journey Mapping Digital Strategy AI in the Internet of Things Robotics and AI Customer Centricity
My Job Priorities
Brand Engagement Digital Strategy IT Change Management AI in the Internet of Things Robotics and AI

Brand Management

Brand Engagement
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Customer Relationship Management

Customer Journey Mapping
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Customer Centricity
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My Personal Interests
My Job Priorities
Omnichannel Touchpoints
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Digital Transformation

Digital Strategy
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My Personal Interests
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IT Change / Project Management

IT Change Management
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My Personal Interests
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IT Innovation / Product Management

IT Innovation Culture
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IT Product Lifecycle Management
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Internal Communications

Internal Communication and Employee Engagement
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Aligning Internal Communications with Business Objectives
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Change Communication
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HR Strategies

Knowledge Management
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Employee Engagement Strategies
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My Personal Interests
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Artificial Intelligence

AI in the Internet of Things
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Machine Learning
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Robotics and AI
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IT Architecture

User Experience Design
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Knowledge Management / Collaboration

Collaboration
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Leadership / Change

Communication and Conflict Management
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Establishing a Culture of Trust
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Executive Coaching
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Leading Change
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Teams and Team Development
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Learning & Development

Coaching and Mentoring
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Market Communications

Customer Portals
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Digital Marketing
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Email Campaigns
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Multi Channel Management
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Online Communications
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Marketing Planning & Controlling

Marketing Automation
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Marketing Key Performance Indicators
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Marketing Reporting
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Online Marketing Strategy
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Sales Management

eCommerce
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Contact Information

There is no public contact information for this user.

Elevator Pitch

My expertise is in Customer Journey Mapping, Digital Strategy, Brand Engagement and I am most involved in AI in the Internet of Things, Digital Strategy, and Robotics and AI.

Positions

Solvay
Global Head of Digital Product / Customer Journey
Solvay
Global Head of Digital Product / Customer Journey