Aymen Ismail
Jobtitle
Head of Customer Engagement
Company
smart Europe GmbH
Industry
Automotive
Location
Leinfelden-Echterdingen, Germany
Interests
- Collaborative CRM
- Customer Acquisition
- Customer Intelligence
- Customer Interface
- Call Center Management
Areas
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Customer Relationship Management
MY WORK PREFERENCES -
Call Center Management
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Collaborative CRM
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Customer Acquisition
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Customer Experience Management
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Customer Intelligence
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Customer Interface
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Customer Journey Mapping
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Customer Lifecycle Management
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Customer Loyalty
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Customer Relationship Management (CRM)
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Customer Service Strategies
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Customer Value
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Data Quality and CRM Systems
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Net Promoter Score
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Social and Online CRM
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Social Complaint Management
Contact Information
There is no public contact information for this user.
Elevator Pitch
❝𝙀𝙫𝙚𝙧𝙮 𝙞𝙣𝙩𝙚𝙧𝙖𝙘𝙩𝙞𝙤𝙣 𝙬𝙞𝙩𝙝 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧𝙨 𝙞𝙨 𝙖𝙣 𝙤𝙥𝙥𝙤𝙧𝙩𝙪𝙣𝙞𝙩𝙮 𝙩𝙤 𝙘𝙧𝙚𝙖𝙩𝙚 𝙖 𝙧𝙚𝙢𝙖𝙧𝙠𝙖𝙗𝙡𝙚 𝙚𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚.❞
I am passionate about designing strategies that will create outstanding experience for customers, as experience goes hand in hand with the product or service being delivered. For around 16 years now, I have been pursuing the goal of creating remarkable experiences to customers with every company and organization I worked for.
I’ve led various projects to develop customer contact centers with new flavours, and I have driven the implementation of technologies and innovative approaches that helped enhancing customer experiences, as well as support businesses in their developments and markets penetration targets.
❝𝘼𝙡𝙬𝙖𝙮𝙨 𝙥𝙚𝙧𝙨𝙞𝙨𝙩 𝙪𝙣𝙩𝙞𝙡 𝙮𝙤𝙪 𝙨𝙪𝙘𝙘𝙚𝙚𝙙!❞
I am a seasoned and highly skilled expert and a passionate inspiring leader in creating customer development & customer management strategies and approaches across the entire customer journey. I never fear exploring new technological avenues and pursue innovative and creative approaches and strategies to support the end targets I need to achieve, and with my skilled abilities to sell and negotiate, I always ensure getting executive management teams to support and steer developments & implementation of future-proof & forward-thinking concepts and technologies.
Part of being a customer advocate, is getting resistance in implementing new and radical strategies & measures for various reasons, and as I have a personal motto that I always follow; 𝘗𝘦𝘳𝘴𝘪𝘴𝘵 𝘶𝘯𝘵𝘪𝘭 𝘺𝘰𝘶 𝘴𝘶𝘤𝘤𝘦𝘦𝘥. I have led many fruitful projects, implemented great customer & business development strategies, and I have never failed in reaching my targets and objectives throughout my career.
⚡ Currently I am working on applying all my experiences, lessons learned and my passion in reshaping the world of electric urban mobility, customer engagement & contact centers.
Positions
Head of Customer Engagement
Head of Customer Engagement
Head of Customer Engagement Solutions
Presentations of Aymen Ismail
Unlimited
Customer Engagement Contact Centers - From Cost Centers to Value-Generating...
Aymen Ismail, Head of Customer Engagement at smart Europe