Photo
Aymen Ismail

About

Head of Customer Engagement at smart Europe GmbH

Automotive

Leinfelden-Echterdingen, Germany

Interests
  • Common
  • Vendor

My Knowledge Level
Call Center Management Collaborative CRM Customer Acquisition Customer Intelligence Customer Interface
My Personal Interests
Call Center Management Collaborative CRM Customer Acquisition Customer Intelligence Customer Interface
My Job Priorities
AI in the Internet of Things Robotics and AI Call Center Management Collaborative CRM Customer Acquisition

Artificial Intelligence

AI in the Internet of Things

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Machine Learning

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Robotics and AI

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Natural Language Processing

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Customer Relationship Management

Call Center Management

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Collaborative CRM

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Customer Acquisition

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Customer Intelligence

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Customer Interface

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Leadership / Change

Communication and Conflict Management

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Delegation & Empowerment

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Establishing a Culture of Trust

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Executive Coaching

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Voice-Connected Business

Connected Home

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Holistic Voice Customer Experience

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Voice User Interfaces

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Market Communications

Digital Marketing

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Sponsorship

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Esports

Esports marketing

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Contact Information

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Elevator Pitch

❝𝙀𝙫𝙚𝙧𝙮 𝙞𝙣𝙩𝙚𝙧𝙖𝙘𝙩𝙞𝙤𝙣 𝙬𝙞𝙩𝙝 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧𝙨 𝙞𝙨 𝙖𝙣 𝙤𝙥𝙥𝙤𝙧𝙩𝙪𝙣𝙞𝙩𝙮 𝙩𝙤 𝙘𝙧𝙚𝙖𝙩𝙚 𝙖 𝙧𝙚𝙢𝙖𝙧𝙠𝙖𝙗𝙡𝙚 𝙚𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚.❞ I am passionate about designing strategies that will create outstanding experience for customers, as experience goes hand in hand with the product or service being delivered. For around 16 years now, I have been pursuing the goal of creating remarkable experiences to customers with every company and organization I worked for. I’ve led various projects to develop customer contact centers with new flavours, and I have driven the implementation of technologies and innovative approaches that helped enhancing customer experiences, as well as support businesses in their developments and markets penetration targets. ❝𝘼𝙡𝙬𝙖𝙮𝙨 𝙥𝙚𝙧𝙨𝙞𝙨𝙩 𝙪𝙣𝙩𝙞𝙡 𝙮𝙤𝙪 𝙨𝙪𝙘𝙘𝙚𝙚𝙙!❞ I am a seasoned and highly skilled expert and a passionate inspiring leader in creating customer development & customer management strategies and approaches across the entire customer journey. I never fear exploring new technological avenues and pursue innovative and creative approaches and strategies to support the end targets I need to achieve, and with my skilled abilities to sell and negotiate, I always ensure getting executive management teams to support and steer developments & implementation of future-proof & forward-thinking concepts and technologies. Part of being a customer advocate, is getting resistance in implementing new and radical strategies & measures for various reasons, and as I have a personal motto that I always follow; 𝘗𝘦𝘳𝘴𝘪𝘴𝘵 𝘶𝘯𝘵𝘪𝘭 𝘺𝘰𝘶 𝘴𝘶𝘤𝘤𝘦𝘦𝘥. I have led many fruitful projects, implemented great customer & business development strategies, and I have never failed in reaching my targets and objectives throughout my career. ⚡ Currently I am working on applying all my experiences, lessons learned and my passion in reshaping the world of electric urban mobility, customer engagement & contact centers.

Positions

smart Europe GmbH

Head of Customer Engagement

smart Europe GmbH

Head of Customer Engagement

Education