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Alexander Kuhl

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Jobtitle

Head of Digital Customer Experience & Excellence

Company

DAW

Industry

Construction

Location

Ober‑Ramstadt, Germany

Think tanks
Digitale Kundenerfahrung 2024

Interests

  • Customer Centricity
  • CRM in the Cloud
  • Call Center Management
  • CRM Outsourcing
  • Customer Experience Management

Areas

  • Customer Relationship Management

    MY WORK PREFERENCES
  • Automated Customer Support & Service
  • Call Center Management
  • Chatbots
  • Closed Loop Marketing
  • Collaborative CRM
  • CRM in the Cloud
  • CRM Outsourcing
  • Customer Acquisition
  • Customer Centricity
  • Customer Experience Management
  • Customer Intelligence
  • Customer Interface
  • Customer Journey Mapping
  • Customer Lifecycle Management
  • Customer Loyalty
  • Customer Relationship Management (CRM)
  • Customer Service Strategies
  • Customer Value
  • Data Quality and CRM Systems
  • Emotional Relationship Management
  • Net Promoter Score
  • Omnichannel Touchpoints
  • Partner Management
  • Social and Online CRM
  • Social Complaint Management
  • Social Scores

Contact Information

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Elevator Pitch

My expertise is in CRM Outsourcing, CRM in the Cloud, Customer Centricity and I am most involved in CRM Outsourcing, CRM in the Cloud, and Call Center Management.

Positions

Head of Digital Customer Experience & Excellence
Head of Digital Customer Experience & Excellence

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Alexander Kuhl, Head of Digital Customer Experience & Excellence at DAW

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