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Maren Kutsch

Connect with Maren Kutsch and discover smarter networking with World Class Business Leaders

Jobtitle

Owner Customer Journeys

Company

congstar

Industry

Telecommunications

Location

Köln, Germany

Think tanks
World Class Digital Customer Experience 2023
Digitale Kundenerfahrung 2024

Interests

  • Big Data Analytics
  • Data Insights
  • Digital Disruption
  • Digital Innovation
  • Design Thinking

Areas

  • Digital Transformation

    MY WORK PREFERENCES
  • Big Data Analytics
  • Content Strategy for Social Media
  • Data Insights
  • Digital Disruption
  • Digital Innovation
  • Digital Strategy
  • Gamification
  • Social Listening
  • Social Media Analytics

  • Innovation Management

    MY WORK PREFERENCES
  • Design Thinking
  • Innovation Culture
  • Innovation Excellence
  • Technology Roadmaps

  • Research

    MY WORK PREFERENCES
  • Qualitative Research
  • Quantitative Research

Challenges

  • Major Business Transformation

    Currently Dealing With | Has Experience With

  • Re-Branding

    Currently Dealing With | Has Experience With

  • Turnaround

    Currently Dealing With | Has Experience With

Contact Information

There is no public contact information for this user.

Elevator Pitch

My expertise is in Service Design, Service Innovation and Project Management and I am most involved in improving the Customer Experience across the entire Journeys.

Positions

Customer Journey Designer
Owner Customer Journeys

Presentations of Maren Kutsch
Unlimited
Beyond Touchpoints - Journey-Centric CX Management

Marén Kutsch, Customer Journey Designer at Congstar; Peter Eisele, Head of Customer Journey Design & Analytic at Congstar

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