Introduction by the Organizer and Welcome to the Moderator of the Stream
No topics have been added to this session yet
This session is in English
No topics have been added to this session yet
This session is in English
No topics have been added to this session yet
This session is in English
This session is in English
No topics have been added to this session yet
This session is in English
No topics have been added to this session yet
This session is in English
This session is in English
This session is in English
This session is in English
This session is in English
This session is in English
This session is in English
This session is in English
This session is in English
No topics have been added to this session yet
This session is in English
No topics have been added to this session yet
This session is in English
This session is in English
This session is in English
This session is in English
No topics have been added to this session yet
This session is in English
No topics have been added to this session yet
This session is in English
This session is in English
This session is in English
This session is in English
This session is in English
This session is in English
This session is in English
This session is in English
This session is in English
This session is in English
This session is in English
This session is in English
No topics have been added to this session yet
This session is in English
This session is in English
Applause is the worldwide leader in crowdtesting and digital quality. Software is at the heart of how all brands engage users, and digital experiences must work flawlessly everywhere. With our testers available on-demand around the globe, Applause provides brands with a full suite of testing and feedback capabilities. This approach drastically improves testing coverage, eliminates the limitations of offshoring and traditional QA labs, and speeds time-to-market for websites, mobile apps, IoT, and in-store experiences.
Thousands of leading companies — including Ford, Fox, Google, and Dow Jones — rely on Applause as a best practice to deliver high-quality digital experiences that customers love.
OnlineMarketing.de is the leading, German-speaking portal for online marketing topics. With round about 240,000 visits a month this portal applies to be the signifier of the branche. Beside daily scoop, news, hints and expert interviews OnlineMarketing.de also provides an index of providers and a job exchange for the branche.
Event series exploring the new world of voice. With over 50 mln devices sold in the last three years, voice is being adopted faster than mobile. Join at www.openvoice.nl and explore with others what you can do with the new channel, how and learn insights as well as tips and tricks from the front-runners.
Heinrich Heine Consulting e.V. - Düsseldorf's student management consultancy consists of highly motivated student management consultants. They help to look at situations from different angles and to raise your eyes. They offer you unconventional and individual advice at the highest level on attractive terms.
VUI.agency is a voice agency that specializes in the development of applications for voice user interfaces. Our development spectrum comprises numerous platforms. Whether Alexa Skill Development, Google Actions Development or Microsoft Cortana Development – we implement your voice application for your desired platforms.
We create outstanding experiences. Making your business user-centered. We are UX enthusiasts. We design everything it takes to provide a superb user experience by digital means. Web applications, tablet and smartphone apps hardware and the service surrounding them. We identify unique sales propositions and new business opportunities based on in-depth user research. We infuse your organization with Customer experience know-how (People, processes, and products).
"Having all the different perspectives on the Voice topic at one conference, ranging from the technical and business angle up to the customers' perspective, was great. It was amazingly well done."
Tim Schneidermeier, Team Lead Human-Centred Innovation, USEEDS°
"It was great to get various learnings from the best practices of other companies that we can apply to our projects. The setup and format of networking and discussion rounds really make it easy to get connected with valuable business contacts."
Roman Neumann, Principal Digital Transformation & New Business, Schufa
"The event was a big success and I really liked the spirit and the attendees. The mix of speakers and attendees was just perfect."
Daniel Delank, VP Global Director for ITD-4Growth, Deutsche TelekomThrough a mix of case-study presentations, interactive roundtable discussions, Q&A sessions and hands-on workshops you will gain a diverse and inspiring perspective. The multi stream format allows you to move freely between the conferences and choose the sessions of most interest and relevance. Create your program from the case studies and interactive round tables.
Decision Makers and Leaders in Digital User Experience, VUI Experience, Voice & Audio Branding, Digital Transformation, IoT, Innovation, Experience Design, Conversational Design, Software Development, AI, Content Marketing and Digital Assistant Engineers
Decision Makers and Leaders in Marketing & Digital Strategy, Digital Transformation, VUI Experience, Digital Factory, Business Development, Conversational Commerce, Hardware Engineering & Software Development, Customer Support & Services, Omnichannel Marketing
Filter by Track:
THURSDAY, NOVEMBER 11TH
9:00
Kane Simms
Host & Founder
VUX World
United Kingdom
This session is in English
Kane Simms
Host & Founder
VUX World
United Kingdom
This session is in English
Maarten Lens-FitzGerald
Founder & Director
Project Zilver
The Netherlands
This session is in English
Maarten Lens-FitzGerald
Founder & Director
Project Zilver
The Netherlands
This session is in English
9:15
This session is in English
9:45
10:15
No topics have been added to this session yet
Mirko Knoll
Senior Manager Connected Devices
Telekom ‑ "Hallo Magenta"
Germany
This session is in English
10:45
11:15
Margareth Jabczynski
Lead Conversation Designer
Vodafone
Germany
This session is in English
Margareth Jabczynski
Lead Conversation Designer
Vodafone
Germany
This session is in English
Tim Schneidermeier
Director Human‑Centred Innovation
diffferent
Germany
Alexander Werle
Senior Consultant Strategy & Innovation
diffferent
Germany
This session is in English
Tim Schneidermeier
Director Human‑Centred Innovation
diffferent
Germany
This session is in English
Alexander Werle
Senior Consultant Strategy & Innovation
diffferent
Germany
11:45
Tomas Granryd
Head of Voice Platforms
Swedish Radio
Sweden
This session is in English
Tomas Granryd
Head of Voice Platforms
Swedish Radio
Sweden
This session is in English
Michael Gottscheck
User Experience Design Specialist
Boeing
Germany
Millie Blackstun
Researcher ‑ Global Services Digital Solution
Boeing
Germany
This session is in English
Michael Gottscheck
User Experience Design Specialist
Boeing
Germany
This session is in English
Millie Blackstun
Researcher ‑ Global Services Digital Solution
Boeing
Germany
12:15
Beep Voice Assistant - Building Your Company's own Digital Assistant - Rob Farnell, Creative Director for Voice & AI, BBC and Hannes Ricklefs, Lead Architect ‑ Technology, Strategy & Architecture, BBC
Swisscom Voice Assistant - Dr. Christoph Esslinger, Managing Director, VUI.agency and Riccardo Lopetrone, Senior Product Manager Voice, Swisscom
Multilingual Conversation Design - Margareth Jabczynski, Lead Conversation Designer, Vodafone
Developing Voice in Three Different Areas: Available, Augmented and Adapted - Tomas Granryd, Head of Voice Platforms, Swedish Radio
Beep Voice Assistant - Building Your Company's own Digital Assistant - Rob Farnell, Creative Director for Voice & AI, BBC and Hannes Ricklefs, Lead Architect ‑ Technology, Strategy & Architecture, BBC
Swisscom Voice Assistant - Dr. Christoph Esslinger, Managing Director, VUI.agency and Riccardo Lopetrone, Senior Product Manager Voice, Swisscom
Multilingual Conversation Design - Margareth Jabczynski, Lead Conversation Designer, Vodafone
Developing Voice in Three Different Areas: Available, Augmented and Adapted - Tomas Granryd, Head of Voice Platforms, Swedish Radio
#superchargevoicification - "Hallo Magenta" - Mirko Knoll, Senior Manager Connected Devices, Telekom ‑ "Hallo Magenta"
To Be Announced Soon - Tim Schneidermeier, Director Human‑Centred Innovation, diffferent and Alexander Werle, Senior Consultant Strategy & Innovation, diffferent
Automatic Speech Recognition - Opportunities on the Flight Deck - Michael Gottscheck, User Experience Design Specialist, Boeing and Millie Blackstun, Researcher ‑ Global Services Digital Solution, Boeing
#superchargevoicification - "Hallo Magenta" - Mirko Knoll, Senior Manager Connected Devices, Telekom ‑ "Hallo Magenta"
To Be Announced Soon - Tim Schneidermeier, Director Human‑Centred Innovation, diffferent and Alexander Werle, Senior Consultant Strategy & Innovation, diffferent
Automatic Speech Recognition - Opportunities on the Flight Deck - Michael Gottscheck, User Experience Design Specialist, Boeing and Millie Blackstun, Researcher ‑ Global Services Digital Solution, Boeing
13:00
14:30
Sebastian Groth
Product Owner für Voice Assistants & Conversational Services
ERGO
Germany
Sven Vanoeteren
Voice & Conversation ‑ User Experience Designer
ERGO
Germany
This session is in English
Sebastian Groth
Product Owner für Voice Assistants & Conversational Services
ERGO
Germany
This session is in English
Sven Vanoeteren
Voice & Conversation ‑ User Experience Designer
ERGO
Germany
Benjamin Vornholt
Product Owner Voice Control
Miele
Germany
Mark Thomé
IT Project Lead ‑ Alexa
Miele
Germany
This session is in English
Benjamin Vornholt
Product Owner Voice Control
Miele
Germany
This session is in English
Mark Thomé
IT Project Lead ‑ Alexa
Miele
Germany
15:00
Paulo Azevedo
Senior Digital Assistant Engineer
FlixBus
Germany
Dr. Carmen Martínez
Conversational UX Expert
FlixBus
Germany
This session is in English
Paulo Azevedo
Senior Digital Assistant Engineer
FlixBus
Germany
This session is in English
Dr. Carmen Martínez
Conversational UX Expert
FlixBus
Germany
If you'd like to be a speaker at this event, this slot is available.
If you'd like to be a speaker at this event, this slot is available.
15:30
Jolien van de Griendt
Chief Format Developer & Editor for Smart Speakers
Mindful Minuut
The Netherlands
This session is in English
Jolien van de Griendt
Chief Format Developer & Editor for Smart Speakers
Mindful Minuut
The Netherlands
This session is in English
No topics have been added to this session yet
Elena Gasthaus
Product Lead Audio & Voice
SPRING Axel Springer Digital News Media
Germany
Anne Küpper
Senior Product Manager
Axel Springer Ideas Engineering
Germany
This session is in English
Elena Gasthaus
Product Lead Audio & Voice
SPRING Axel Springer Digital News Media
Germany
No topics have been added to this session yet
This session is in English
Anne Küpper
Senior Product Manager
Axel Springer Ideas Engineering
Germany
16:00
16:30
Kristina Siepmann
Digital Innovation & Conversational Design
Nestlé
Germany
This session is in English
Kristina Siepmann
Digital Innovation & Conversational Design
Nestlé
Germany
This session is in English
No topics have been added to this session yet
Marie-Luise Sessler
Head of Innovation
Innovation Lab by Frankfurter Sparkasse
Germany
This session is in English
No topics have been added to this session yet
Marie-Luise Sessler
Head of Innovation
Innovation Lab by Frankfurter Sparkasse
Germany
This session is in English
17:00
Multi-Channel Use of Smart Assistants in Customer Service - Sebastian Groth, Product Owner für Voice Assistants & Conversational Services, ERGO and Sven Vanoeteren, Voice & Conversation ‑ User Experience Designer, ERGO
Conversational Interfaces and the Human Experience - Paulo Azevedo, Senior Digital Assistant Engineer, FlixBus and Dr. Carmen Martínez, Conversational UX Expert, FlixBus
How to Monetize Innovative Flash Briefings - Jolien van de Griendt, Chief Format Developer & Editor for Smart Speakers, Mindful Minuut
To Be Announced Soon - Kristina Siepmann, Digital Innovation & Conversational Design, Nestlé
Multi-Channel Use of Smart Assistants in Customer Service - Sebastian Groth, Product Owner für Voice Assistants & Conversational Services, ERGO and Sven Vanoeteren, Voice & Conversation ‑ User Experience Designer, ERGO
Conversational Interfaces and the Human Experience - Paulo Azevedo, Senior Digital Assistant Engineer, FlixBus and Dr. Carmen Martínez, Conversational UX Expert, FlixBus
How to Monetize Innovative Flash Briefings - Jolien van de Griendt, Chief Format Developer & Editor for Smart Speakers, Mindful Minuut
To Be Announced Soon - Kristina Siepmann, Digital Innovation & Conversational Design, Nestlé
Creating a Multilingual Voice Assistant - Benjamin Vornholt, Product Owner Voice Control, Miele and Mark Thomé, IT Project Lead ‑ Alexa, Miele
Text to Speech as a Prerequisite for Scalable Audio Content - Elena Gasthaus, Product Lead Audio & Voice, SPRING Axel Springer Digital News Media and Anne Küpper, Senior Product Manager, Axel Springer Ideas Engineering
Voice, AI and the Question of the Future of Humanity - Marie-Luise Sessler, Head of Innovation, Innovation Lab by Frankfurter Sparkasse
Creating a Multilingual Voice Assistant - Benjamin Vornholt, Product Owner Voice Control, Miele and Mark Thomé, IT Project Lead ‑ Alexa, Miele
Text to Speech as a Prerequisite for Scalable Audio Content - Elena Gasthaus, Product Lead Audio & Voice, SPRING Axel Springer Digital News Media and Anne Küpper, Senior Product Manager, Axel Springer Ideas Engineering
Voice, AI and the Question of the Future of Humanity - Marie-Luise Sessler, Head of Innovation, Innovation Lab by Frankfurter Sparkasse
17:45
Maarten Lens-FitzGerald
Founder & Director
Project Zilver
The Netherlands
This session is in English
18:15
Martin Walter
Senior Business Development Manager
Amazon
Germany
This session is in English
18:45
19:00
Engage in Exciting Conversations. Strengthen your Network after a Day full of Knowledge Sharing, Groundbreaking Presentations, and Interesting Conversations. Join Delegates and Speakers in the Relaxed Atmosphere of the Event Venue.
This session is in English
FRIDAY, NOVEMBER 12TH
9:00
Kane Simms
Host & Founder
VUX World
United Kingdom
This session is in English
Kane Simms
Host & Founder
VUX World
United Kingdom
This session is in English
Maarten Lens-FitzGerald
Founder & Director
Project Zilver
The Netherlands
This session is in English
Maarten Lens-FitzGerald
Founder & Director
Project Zilver
The Netherlands
This session is in English
9:15
Lead Product Manager Voice Assistant
Bayerischer Rundfunk
Germany
This session is in English
9:45
Carl Robinson
Host of the Voice Tech Podcast
Voice Tech Podcast
France
This session is in English
10:00
Julia Wiencirz
Manager Solution Engineering Europe
Applause
Germany
This session is in English
10:15
10:45
Johannes Fischer
Research Associate ‑ SPEAKER
Fraunhofer Institute
Germany
This session is in English
Johannes Fischer
Research Associate ‑ SPEAKER
Fraunhofer Institute
Germany
This session is in English
Dirk Klein
Chief Digital Officer
Haffhus
Germany
This session is in English
Dirk Klein
Chief Digital Officer
Haffhus
Germany
This session is in English
11:15
Andreas Cüppers
Head of Digital
Borussia VfL 1900 Mönchengladbach
Germany
This session is in English
Andreas Cüppers
Head of Digital
Borussia VfL 1900 Mönchengladbach
Germany
This session is in English
Maximilian Vietmeier
Online Strategy & Digital Partnerships
Lufthansa Group
Switzerland
This session is in English
Maximilian Vietmeier
Online Strategy & Digital Partnerships
Lufthansa Group
Switzerland
This session is in English
11:45
If you'd like to be a speaker at this event, this slot is available.
If you'd like to be a speaker at this event, this slot is available.
Marcus Motzkuhn
Senior Manager Digital Distribution & Solutions
SunExpress
Germany
This session is in English
Marcus Motzkuhn
Senior Manager Digital Distribution & Solutions
SunExpress
Germany
This session is in English
12:15
Interactive Storytelling on Voice Assistants - Tim Pfeilschifter, Lead Product Manager Voice Assistant, Bayerischer Rundfunk and Katrin Nachbar, Team Lead Innovation & Digital Development and Social Media, Bayerischer Rundfunk
SPEAKER - A Speech Assistant Platform »Made in Germany« - Johannes Fischer, Research Associate ‑ SPEAKER, Fraunhofer Institute
Voice Strategy as Part of the Digital Concept - Learnings & Challenges - Andreas Cüppers, Head of Digital, Borussia VfL 1900 Mönchengladbach
Interactive Storytelling on Voice Assistants - Tim Pfeilschifter, Lead Product Manager Voice Assistant, Bayerischer Rundfunk and Katrin Nachbar, Team Lead Innovation & Digital Development and Social Media, Bayerischer Rundfunk
SPEAKER - A Speech Assistant Platform »Made in Germany« - Johannes Fischer, Research Associate ‑ SPEAKER, Fraunhofer Institute
Voice Strategy as Part of the Digital Concept - Learnings & Challenges - Andreas Cüppers, Head of Digital, Borussia VfL 1900 Mönchengladbach
The Voice Technology Trends of 2021: What We are Likely to See, and How it Will Affect Customer Interaction - Carl Robinson, Host of the Voice Tech Podcast, Voice Tech Podcast
A New Way of Communicating With Your Customer's - And What About Data Security? - Dirk Klein, Chief Digital Officer, Haffhus
Travel 3.0 - Conversational Customer Service - Maximilian Vietmeier, Online Strategy & Digital Partnerships, Lufthansa Group
Voice Commerce via Smart Assistant - Marcus Motzkuhn, Senior Manager Digital Distribution & Solutions, SunExpress
The Voice Technology Trends of 2021: What We are Likely to See, and How it Will Affect Customer Interaction - Carl Robinson, Host of the Voice Tech Podcast, Voice Tech Podcast
A New Way of Communicating With Your Customer's - And What About Data Security? - Dirk Klein, Chief Digital Officer, Haffhus
Travel 3.0 - Conversational Customer Service - Maximilian Vietmeier, Online Strategy & Digital Partnerships, Lufthansa Group
Voice Commerce via Smart Assistant - Marcus Motzkuhn, Senior Manager Digital Distribution & Solutions, SunExpress
13:00
14:30
Product Owner for Apps, Web & Voice
PayByPhone ‑ Volkswagen Financial Services
Germany
This session is in English
15:00
Michael McTear
Expert in Spoken Language Technologies & Conversational Interfaces
Ulster University
Ireland
This session is in English
15:30
16:00
This session is in English
16:15
Challenges of Integrating Voice-Sevices into Existing Interfaces - Christian Ochsenkühn, Product Owner for Apps, Web & Voice, PayByPhone ‑ Volkswagen Financial Services and Oliver Ziesemer, Senior Key Account & Business Development Manager, Volkswagen Financial Services AG
Designing for More Natural Conversations - Challenges and Solutions - Michael McTear, Expert in Spoken Language Technologies & Conversational Interfaces, Ulster University
Experimenting with Voice and Interactive Audio Content - With the Audience for the Audience - Marit Rossnes, Head of Product Development, NRK Radio and Vincent Køller, Tech lead for Voice, NRK Radio
Implementing a Voice Robot and What we Achieved - Kirill Elsukov, Head of Innovation Labs, BNP Paribas Cardif and Goh Hirose, Acceleration Leader & Startup Investment/Relations Manager, BNP Paribas Cardif
Challenges of Integrating Voice-Sevices into Existing Interfaces - Christian Ochsenkühn, Product Owner for Apps, Web & Voice, PayByPhone ‑ Volkswagen Financial Services and Oliver Ziesemer, Senior Key Account & Business Development Manager, Volkswagen Financial Services AG
Designing for More Natural Conversations - Challenges and Solutions - Michael McTear, Expert in Spoken Language Technologies & Conversational Interfaces, Ulster University
Experimenting with Voice and Interactive Audio Content - With the Audience for the Audience - Marit Rossnes, Head of Product Development, NRK Radio and Vincent Køller, Tech lead for Voice, NRK Radio
Implementing a Voice Robot and What we Achieved - Kirill Elsukov, Head of Innovation Labs, BNP Paribas Cardif and Goh Hirose, Acceleration Leader & Startup Investment/Relations Manager, BNP Paribas Cardif
17:00
The ticket includes full access to the Expo and all sessions in all streams, including the evening reception on the first day. This also includes 12 months of full access to all the online features (matched networking and collaboration in the event online think tank, presentations, and the video archive of all World Class Business Leaders conferences). Catering at the event is included. Choose your pass and click on “Book Conference Pass” to access the registration form.
Vendors and consultants must book the Vendor Conference Pass to attend the conference.
Vendors and consultants must book this pass to attend the conference.
Employees of public institutions such as government, military and universities can take advantage of this special price.
Access the presentations from this conference online as well as hundreds of other case study videos from global business leaders. The videos are full-length and include the PDFs of the presentation. More videos are added each month with new World Class Business Leaders business transformation conferences bringing best practices to you from around the world. Don't lose this opportunity to stay on top of what business leaders currently do and plan for the future to gain a competitive edge. 12 months of World Class Unlimited are included in any of the Conference Passes.
Fleming's Conference Hotel, Elbinger Straße 1-3, 60487 Frankfurt am Main
For deliveries, please add to the address the following:
11th + 12th of November & WCBLeaders
How to get there:
From Central Station -
At the main station, choose the underground line U4 to "Bockenheimer Warte" and change at the last stop "Bockenheimer Warte" into the U6 to Heerstraße or into the U7 to Hausen. The third station is "Industriehof". From there, cross the street and subway tracks to follow the Königsberger Straße until the second road where you take a left. The hotel is located on the left side.
From the airport -
The lines S8 and S9 run from the airport to the main train station. At the main station, choose the underground line U4 to "Bockenheimer Warte" and change at the last stop "Bockenheimer Warte" into the U6 to Heerstraße or into the U7 to Hausen. The third station is "Industriehof". From there, cross the street and subway tracks to follow the Königsberger Straße until the second road where you take a left. The hotel is located on the left side.
Parking:
You can park your car in the hotel's own underground car parking or right in the hotel courtyard for a daily charge of €15,00. If the parking area from the Flemings Conference Hotel is full, we recommend as an alternative to the parking area "Brentanobad", Rödelheimer Parkweg, 60489 Frankfurt am Main, Germany.
As a registered attendee, visit the event’s online think tank where you can see your fellow attendees’ profiles and priorities to get in touch, arrange meetings and collaborate with your best networking opportunities. Also, your conference documentation awaits you in this World Class Business Leaders think tank.
Visit the Think Tank
We are looking for the best practices that shape tomorrow's world. If you would like to contribute to this event as speaker, please fill out the speaker application form here.
If you have already been in contact with the event organization team and are confirming the details of your presentation, please access the speaker questionnaire here.
Get in front of top decision makers of your field! In total, we expect more than € 100M in budgets attending. To get more information and make your business grow, inquire here.
Download additional materials about the conference. You will find flyers, logos, banners, signature templates as well as press releases.
Download Conference Materials100% embedded into the World Class Business platform.
See who you definitely need to network with.
Manage your networking meetings.
Best practices and experts remain only a click away after the event.
