limited to

200

Attendees

limited to

100

Companies

45

Speakers

80/20

End User / Vendor Ratio

Testimonials

"I liked the event very much - the speakers were very high class and I had great conversations with other participants and I generated valuable business contacts."

Anett Hötzel, Head of Digitalization, Felix Schöller Group

"A great forum for discussing new ideas, making new contacts and learning from others. Good mix across industries, company sizes and their challenges."

Pranjal Kothari, CDO, Sparkasse Bremen

"The high quality of the speakers and their exciting presentations were very remarkable! The event offers excellent networking opportunities."

Alfred Lief, Future Solutions, Airbus

How It Works

Through a mix of case-study presentations, interactive roundtable discussions, Q&A sessions and hands-on workshops you will gain a diverse and inspiring perspective. The multi stream format allows you to move freely between the conferences and choose the sessions of most interest and relevance. Create your program from the case studies and interactive round tables.

Move freely between the streams

Customize your program

Attend the sessions of most interest

Get Inspired by the Sessions You Choose from All Streams

Voice-Connected Business Europe
Target Group

Decision Makers and Leaders in Digital User Experience, VUI Experience, Voice & Audio Branding, Innovation, Conversational Design, Content Marketing, Customer Support & Services and Omnichannel Marketing

Key Topics
  • Sonic Branding
  • Speech Recognition & NLP
  • Voice User Interfaces
  • Conversational AI & IVR
  • Voice-Activated Content & Devices
  • Voice Marketing & Digital Strategy
  • Voicebots

Agenda

Filter by Track:

THURSDAY, NOVEMBER 11TH

9:00

Introduction by the Organizer and Welcome to the Moderator of the Stream

Maarten Lens-FitzGerald

Founder & Director
Project Zilver
The Netherlands

This session is in English

Introduction by the Organizer and Welcome to the Moderator of the Stream

Maarten Lens-FitzGerald

Founder & Director
Project Zilver
The Netherlands

This session is in English

9:15

Hannes Ricklefs

Lead Architect ‑ Technology, Strategy & Architecture
BBC
United Kingdom

Beep Voice Assistant - Building Your Company's own Digital Assistant

  • Beep Voice Assitant Voice & AI Bringing the BBC to Life
  • Conversational Experiences
  • Technology, Strategy, and Architecture of the BBC Voice Project
This session is in English
Rob Farnell

Creative Director for Voice & AI
BBC
United Kingdom

9:45

Dr. Christoph Esslinger

Managing Director
VUI.agency
Germany

Swisscom Voice Assistant - A Holistic Digital Customer Experience

No topics have been added to this session yet

This session is in English
Riccardo Lopetrone

Senior Product Manager Voice
Swisscom
Switzerland

10:15

#superchargevoicification - "Hallo Magenta"

No topics have been added to this session yet

Mirko Knoll

Senior Manager Connected Devices
Telekom ‑ "Hallo Magenta"
Germany

This session is in English

10:45

Niklas Timmermann

Founder
Skillshot
Germany

Brand Development in Esports - How Interstuhl Became a National Pioneer for Gaming Chairs with Backforce

No topics have been added to this session yet

This session is in English
Stefan Krumme

Head of Backforce
Backforce
Germany

11:15

Coffee Break with Networking

11:45

Voice Connected Home – Designing Valuable Human-Technology Interactions for the Housing of the Future

No topics have been added to this session yet

Tim Schneidermeier

Director Human‑Centred Innovation
diffferent
Germany

Alexander Werle

Senior Consultant Strategy & Innovation
diffferent
Germany

This session is in English

Tim Schneidermeier

Director Human‑Centred Innovation
diffferent
Germany

Voice Connected Home – Designing Valuable Human-Technology Interactions for the Housing of the Future

No topics have been added to this session yet

This session is in English

Alexander Werle

Senior Consultant Strategy & Innovation
diffferent
Germany

12:15

Automatic Speech Recognition - Opportunities on the Flight Deck

  • ASR successes (and challenges) thus far in aviation
  • Use cases for ASR on the flight deck
  • Unique challenges of ASR on the flight deck
  • Best practices for flight deck solution design when employing ASR

Michael Gottscheck

User Experience Design Specialist
Boeing
Germany

Millie Blackstun

Researcher ‑ Global Services Digital Solution
Boeing
Germany

This session is in English

Michael Gottscheck

User Experience Design Specialist
Boeing
Germany

Automatic Speech Recognition - Opportunities on the Flight Deck

  • ASR successes (and challenges) thus far in aviation
  • Use cases for ASR on the flight deck
  • Unique challenges of ASR on the flight deck
  • Best practices for flight deck solution design when employing ASR
This session is in English

Millie Blackstun

Researcher ‑ Global Services Digital Solution
Boeing
Germany

12:45

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Brand Development in Esports - How Interstuhl Became a National Pioneer for Gaming Chairs with Backforce - Niklas Timmermann, Founder, Skillshot and Stefan Krumme, Head of Backforce, Backforce


Voice Connected Home – Designing Valuable Human-Technology Interactions for the Housing of the Future - Tim Schneidermeier, Director Human‑Centred Innovation, diffferent and Alexander Werle, Senior Consultant Strategy & Innovation, diffferent


Automatic Speech Recognition - Opportunities on the Flight Deck - Michael Gottscheck, User Experience Design Specialist, Boeing and Millie Blackstun, Researcher ‑ Global Services Digital Solution, Boeing

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Brand Development in Esports - How Interstuhl Became a National Pioneer for Gaming Chairs with Backforce - Niklas Timmermann, Founder, Skillshot and Stefan Krumme, Head of Backforce, Backforce


Voice Connected Home – Designing Valuable Human-Technology Interactions for the Housing of the Future - Tim Schneidermeier, Director Human‑Centred Innovation, diffferent and Alexander Werle, Senior Consultant Strategy & Innovation, diffferent


Automatic Speech Recognition - Opportunities on the Flight Deck - Michael Gottscheck, User Experience Design Specialist, Boeing and Millie Blackstun, Researcher ‑ Global Services Digital Solution, Boeing

13:30

Lunch with Networking

15:00

Multi-Channel Use of Smart Assistants in Customer Service

  • Smart Speakers in an Office Environment
  • Voice Assistants offer Strong Benefits whenever applied for Recurring Tasks
  • Workplaces offer Routines that could Potentially be Supported by Smart Assistants
  • Pilot for our Sales Partners in order to Test the Usage of Voice Assistants within a Business Environment

Sven Vanoeteren

Voice & Conversation ‑ User Experience Designer
ERGO
Germany

Sebastian Groth

Product Owner für Voice Assistants & Conversational Services
ERGO
Germany

This session is in English

Sven Vanoeteren

Voice & Conversation ‑ User Experience Designer
ERGO
Germany

Multi-Channel Use of Smart Assistants in Customer Service

  • Smart Speakers in an Office Environment
  • Voice Assistants offer Strong Benefits whenever applied for Recurring Tasks
  • Workplaces offer Routines that could Potentially be Supported by Smart Assistants
  • Pilot for our Sales Partners in order to Test the Usage of Voice Assistants within a Business Environment
This session is in English

Sebastian Groth

Product Owner für Voice Assistants & Conversational Services
ERGO
Germany

15:30

Text to Speech as a Prerequisite for Scalable Audio Content

No topics have been added to this session yet

Elena Gasthaus

Product Lead Audio & Voice
SPRING Axel Springer Digital News Media
Germany

Anne Küpper

Senior Product Manager
Axel Springer Ideas Engineering
Germany

This session is in English

Elena Gasthaus

Product Lead Audio & Voice
SPRING Axel Springer Digital News Media
Germany

Text to Speech as a Prerequisite for Scalable Audio Content

No topics have been added to this session yet

This session is in English

Anne Küpper

Senior Product Manager
Axel Springer Ideas Engineering
Germany

16:00

To Be Announced Soon

No topics have been added to this session yet

Kristina Siepmann

Digital Innovation & Conversational Design
Nestlé
Germany

This session is in English

To Be Announced Soon

No topics have been added to this session yet

Kristina Siepmann

Digital Innovation & Conversational Design
Nestlé
Germany

This session is in English

16:30

Coffee Break with Networking

17:00

Conversational Interfaces and the Human Experience

  • Transferring tacit knowledge of human interactions to the machine's "Brain"
  • FlixBus' strategy for Voice-Based, Text-Based and multimodal conversational agents
  • Some best practices

Paulo Azevedo

Senior Digital Assistant Engineer
FlixBus
Germany

Dr. Carmen Martínez

Conversational UX Expert
FlixBus
Germany

This session is in English

Paulo Azevedo

Senior Digital Assistant Engineer
FlixBus
Germany

Conversational Interfaces and the Human Experience

  • Transferring tacit knowledge of human interactions to the machine's "Brain"
  • FlixBus' strategy for Voice-Based, Text-Based and multimodal conversational agents
  • Some best practices
This session is in English

Dr. Carmen Martínez

Conversational UX Expert
FlixBus
Germany

17:30

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Multi-Channel Use of Smart Assistants in Customer Service - Sven Vanoeteren, Voice & Conversation ‑ User Experience Designer, ERGO and Sebastian Groth, Product Owner für Voice Assistants & Conversational Services, ERGO


Text to Speech as a Prerequisite for Scalable Audio Content - Elena Gasthaus, Product Lead Audio & Voice, SPRING Axel Springer Digital News Media and Anne Küpper, Senior Product Manager, Axel Springer Ideas Engineering


To Be Announced Soon - Kristina Siepmann, Digital Innovation & Conversational Design, Nestlé


Conversational Interfaces and the Human Experience - Paulo Azevedo, Senior Digital Assistant Engineer, FlixBus and Dr. Carmen Martínez, Conversational UX Expert, FlixBus

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Multi-Channel Use of Smart Assistants in Customer Service - Sven Vanoeteren, Voice & Conversation ‑ User Experience Designer, ERGO and Sebastian Groth, Product Owner für Voice Assistants & Conversational Services, ERGO


Text to Speech as a Prerequisite for Scalable Audio Content - Elena Gasthaus, Product Lead Audio & Voice, SPRING Axel Springer Digital News Media and Anne Küpper, Senior Product Manager, Axel Springer Ideas Engineering


To Be Announced Soon - Kristina Siepmann, Digital Innovation & Conversational Design, Nestlé


Conversational Interfaces and the Human Experience - Paulo Azevedo, Senior Digital Assistant Engineer, FlixBus and Dr. Carmen Martínez, Conversational UX Expert, FlixBus

18:15

The Democratization of Voice AI and its Adoption by Older Adults

  • Make lives safer and less lonely while enabling greater independence for older adults
  • Improving the lives of older adults through voice technology
  • Learn about the results, the insights and how you can become part of the movement.

Maarten Lens-FitzGerald

Founder & Director
Project Zilver
The Netherlands

This session is in English

18:45

No Speaker Yet

If you'd like to be a speaker at this event, this slot is available.

No Speaker Yet

If you'd like to be a speaker at this event, this slot is available.

19:15

Summary of the First Day of the Conference and Start-Up Pitches

19:45

Evening Reception with Sparkling Wine, Snacks and Networking

This session is in English

FRIDAY, NOVEMBER 12TH

9:00

Introduction by the Organizer and Welcome to the Moderator of the Stream

Kane Simms

Host & Founder
VUX World
United Kingdom

This session is in English

Introduction by the Organizer and Welcome to the Moderator of the Stream

Kane Simms

Host & Founder
VUX World
United Kingdom

This session is in English

9:15

Digital Business Models in the Era of Voice

  • Overcoming ad-driven revenue in digital business
  • How business models need to be reshaped in the era of voice
  • How will the business model of the future look like if ads can no longer be displayed on your screen – because there is no screen

Martin Walter

Senior Business Development Manager
Amazon
Germany

This session is in English

9:45

How to Build an Engaging Voice Solution

No topics have been added to this session yet

Julia Wiencirz

Manager Solution Engineering Europe
Applause
Germany

This session is in English

10:00

No Speaker Yet

If you'd like to be a speaker at this event, this slot is available.

No Speaker Yet

If you'd like to be a speaker at this event, this slot is available.

10:30

How to Use Esports as a Go-To-Market Strategy for a New Consumer Brand

No topics have been added to this session yet

Maja Sand-Grimnitz

Head of Global Marketing & Gaming
EPOS
Denmark

This session is in English

11:00

Coffee Break with Networking

11:30

Creating a Multilingual Voice Assistant

  • 3 years of learnings of developing voice experiences
  • Connected voice-devices
  • Multi-language interfaces

Benjamin Vornholt

Product Owner Voice Control
Miele
Germany

Mark Thomé

IT Project Lead ‑ Alexa
Miele
Germany

This session is in English

Benjamin Vornholt

Product Owner Voice Control
Miele
Germany

Creating a Multilingual Voice Assistant

  • 3 years of learnings of developing voice experiences
  • Connected voice-devices
  • Multi-language interfaces
This session is in English

Mark Thomé

IT Project Lead ‑ Alexa
Miele
Germany

12:00

Interactive Storytelling on Voice Assistants

  • What ARD has learned from its projects
  • Insights into the development process
  • Learnings and results of the user tests
  • Tips on tools, agencies, and contacts

Tim Pfeilschifter

Lead Product Manager Voice Assistant
Bayerischer Rundfunk
Germany

Katrin Nachbar

Team Lead Innovation & Digital Development and Social Media
Bayerischer Rundfunk
Germany

This session is in English

Tim Pfeilschifter

Lead Product Manager Voice Assistant
Bayerischer Rundfunk
Germany

Interactive Storytelling on Voice Assistants

  • What ARD has learned from its projects
  • Insights into the development process
  • Learnings and results of the user tests
  • Tips on tools, agencies, and contacts
This session is in English

Katrin Nachbar

Team Lead Innovation & Digital Development and Social Media
Bayerischer Rundfunk
Germany

12:30

SPEAKER - A Speech Assistant Platform »Made in Germany«

  • A joint initiative of Fraunhofer in collaboration with 17 development partners from industry and academia, plus more than 30 associated partners
  • Modularized speech assistant platform offering the full voice technology stack
  • Highly flexible and modifiable B2B platform to serve a multitude of applications
  • Easily adaptable to domain-specific vocabulary/knowledge
  • Ensuring data sovereignty with the option to be hosted on-premises

Johannes Fischer

Research Associate ‑ SPEAKER
Fraunhofer Institute
Germany

This session is in English

SPEAKER - A Speech Assistant Platform »Made in Germany«

  • A joint initiative of Fraunhofer in collaboration with 17 development partners from industry and academia, plus more than 30 associated partners
  • Modularized speech assistant platform offering the full voice technology stack
  • Highly flexible and modifiable B2B platform to serve a multitude of applications
  • Easily adaptable to domain-specific vocabulary/knowledge
  • Ensuring data sovereignty with the option to be hosted on-premises

Johannes Fischer

Research Associate ‑ SPEAKER
Fraunhofer Institute
Germany

This session is in English

13:00

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Creating a Multilingual Voice Assistant - Benjamin Vornholt, Product Owner Voice Control, Miele and Mark Thomé, IT Project Lead ‑ Alexa, Miele


Interactive Storytelling on Voice Assistants - Tim Pfeilschifter, Lead Product Manager Voice Assistant, Bayerischer Rundfunk and Katrin Nachbar, Team Lead Innovation & Digital Development and Social Media, Bayerischer Rundfunk


SPEAKER - A Speech Assistant Platform »Made in Germany« - Johannes Fischer, Research Associate ‑ SPEAKER, Fraunhofer Institute

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Creating a Multilingual Voice Assistant - Benjamin Vornholt, Product Owner Voice Control, Miele and Mark Thomé, IT Project Lead ‑ Alexa, Miele


Interactive Storytelling on Voice Assistants - Tim Pfeilschifter, Lead Product Manager Voice Assistant, Bayerischer Rundfunk and Katrin Nachbar, Team Lead Innovation & Digital Development and Social Media, Bayerischer Rundfunk


SPEAKER - A Speech Assistant Platform »Made in Germany« - Johannes Fischer, Research Associate ‑ SPEAKER, Fraunhofer Institute

13:45

Lunch with Networking

15:00

Multilingual Conversation Design

  • Transcreation of Conversation Design Projects
  • How to design, how to brief, what to look out for when building for different countries

Margareth Jabczynski

Lead Conversation Designer
Vodafone
Germany

This session is in English

Multilingual Conversation Design

  • Transcreation of Conversation Design Projects
  • How to design, how to brief, what to look out for when building for different countries

Margareth Jabczynski

Lead Conversation Designer
Vodafone
Germany

This session is in English

15:30

Voice Strategy as Part of the Digital Concept - Learnings & Challenges

No topics have been added to this session yet

Andreas Cüppers

Head of Digital
Borussia VfL 1900 Mönchengladbach
Germany

This session is in English

Voice Strategy as Part of the Digital Concept - Learnings & Challenges

No topics have been added to this session yet

Andreas Cüppers

Head of Digital
Borussia VfL 1900 Mönchengladbach
Germany

This session is in English

15:45

The Voice Technology Trends of 2021: What We are Likely to See, and How it Will Affect Customer Interaction

No topics have been added to this session yet

Carl Robinson

Host of the Voice Tech Podcast
Voice Tech Podcast

This session is in English

The Voice Technology Trends of 2021: What We are Likely to See, and How it Will Affect Customer Interaction

No topics have been added to this session yet

Carl Robinson

Host of the Voice Tech Podcast
Voice Tech Podcast

This session is in English

16:00

Implementing a Voice Robot and What we Achieved

  • Implementing a Voice Call-Bot
  • Google Skill vs. Yandex
  • Testing with Digital Assistant
  • Success and Failures

Goh Hirose

Acceleration Leader & Startup Investment/Relations Manager
BNP Paribas Cardif
France

Kirill Elsukov

Head of Innovation Labs
BNP Paribas Cardif
Russian Federation

This session is in English

Goh Hirose

Acceleration Leader & Startup Investment/Relations Manager
BNP Paribas Cardif
France

Implementing a Voice Robot and What we Achieved

  • Implementing a Voice Call-Bot
  • Google Skill vs. Yandex
  • Testing with Digital Assistant
  • Success and Failures
This session is in English

Kirill Elsukov

Head of Innovation Labs
BNP Paribas Cardif
Russian Federation

16:30

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Multilingual Conversation Design - Margareth Jabczynski, Lead Conversation Designer, Vodafone


Voice Strategy as Part of the Digital Concept - Learnings & Challenges - Andreas Cüppers, Head of Digital, Borussia VfL 1900 Mönchengladbach


The Voice Technology Trends of 2021: What We are Likely to See, and How it Will Affect Customer Interaction - Carl Robinson, Host of the Voice Tech Podcast


Implementing a Voice Robot and What we Achieved - Goh Hirose, Acceleration Leader & Startup Investment/Relations Manager, BNP Paribas Cardif and Kirill Elsukov, Head of Innovation Labs, BNP Paribas Cardif

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Multilingual Conversation Design - Margareth Jabczynski, Lead Conversation Designer, Vodafone


Voice Strategy as Part of the Digital Concept - Learnings & Challenges - Andreas Cüppers, Head of Digital, Borussia VfL 1900 Mönchengladbach


The Voice Technology Trends of 2021: What We are Likely to See, and How it Will Affect Customer Interaction - Carl Robinson, Host of the Voice Tech Podcast


Implementing a Voice Robot and What we Achieved - Goh Hirose, Acceleration Leader & Startup Investment/Relations Manager, BNP Paribas Cardif and Kirill Elsukov, Head of Innovation Labs, BNP Paribas Cardif

17:45

End of the Conference

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Travel & Accommodation

Fleming's Conference Hotel, Elbinger Straße 1-3, 60487 Frankfurt am Main

For deliveries, please add to the address the following:
11th + 12th of November & WCBLeaders
frankfurt.conference@flemings-hotels.com

How to get there:

From Central Station -
At the main station, choose the underground line U4 to "Bockenheimer Warte" and change at the last stop "Bockenheimer Warte" into the U6 to Heerstraße or into the U7 to Hausen. The third station is "Industriehof". From there, cross the street and subway tracks to follow the Königsberger Straße until the second road where you take a left. The hotel is located on the left side.

From the airport -
The lines S8 and S9 run from the airport to the main train station. At the main station, choose the underground line U4 to "Bockenheimer Warte" and change at the last stop "Bockenheimer Warte" into the U6 to Heerstraße or into the U7 to Hausen. The third station is "Industriehof". From there, cross the street and subway tracks to follow the Königsberger Straße until the second road where you take a left. The hotel is located on the left side.

Parking:
You can park your car in the hotel's own underground car parking or right in the hotel courtyard for a daily charge of €15,00. If the parking area from the Flemings Conference Hotel is full, we recommend as an alternative to the parking area "Brentanobad", Rödelheimer Parkweg, 60489 Frankfurt am Main, Germany.

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Think Tank

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Visit the Think Tank

Contributors

Become a Speaker or Sponsor

We are looking for the best practices that shape tomorrow's world. If you would like to contribute to this event as speaker, please fill out the speaker application form here.

If you have already been in contact with the event organization team and are confirming the details of your presentation, please access the speaker questionnaire here.

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Download Conference Materials

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