limited to

150

Attendees

limited to

100

Companies

25

Speakers

80/20

End User / Vendor Ratio

Testimonials

"Having all the different perspectives on the Voice topic at one conference, ranging from the technical and business angle up to the customers' perspective, was great. It was amazingly well done."

Tim Schneidermeier, Team Lead Human-Centred Innovation, USEEDS°

"It was great to get various learnings from the best practices of other companies that we can apply to our projects. The setup and format of networking and discussion rounds really make it easy to get connected with valuable business contacts."

Roman Neumann, Principal Digital Transformation & New Business, Schufa

"The event was a big success and I really liked the spirit and the attendees. The mix of speakers and attendees was just perfect."

Daniel Delank, VP Global Director for ITD-4Growth, Deutsche Telekom

How It Works

Through a mix of case-study presentations, interactive roundtable discussions, Q&A sessions and hands-on workshops you will gain a diverse and inspiring perspective. The multi stream format allows you to move freely between the conferences and choose the sessions of most interest and relevance. Create your program from the case studies and interactive round tables.

Move freely between the streams

Customize your program

Attend the sessions of most interest

Get Inspired by the Sessions You Choose from All Streams

Holistic Customer Journey - Meeting User Needs
Target Group

Decision Makers and Leaders in Digital User Experience, VUI Experience, Voice & Audio Branding, Digital Transformation, IoT, Innovation, Experience Design, Conversational Design, Software Development, AI, Content Marketing and Digital Assistant Engineers

Key Topics
  • Sonic Branding
  • Speech Recognition & NLP
  • User Experience Design
  • Voice User Interfaces
  • Conversational AI & IVR
  • Voice-Activated Content
  • Choice of Platform
Voice Business Strategies - Reaching the User
Target Group

Decision Makers and Leaders in Marketing & Digital Strategy, Digital Transformation, VUI Experience, Digital Factory, Business Development, Conversational Commerce, Hardware Engineering & Software Development, Customer Support & Services, Omnichannel Marketing

Key Topics
  • Omnichannel Touchpoints
  • Automated Customer Support & Service
  • Product Positioning - Voice Commerce
  • Monetization
  • Voice Marketing & Digital Strategy
  • Voice-Activated Devices
  • Voicebots

Agenda

Filter by Track:

WEDNESDAY, MARCH 17TH

9:00

Introduction by the Organizer and Welcome to the Moderator of the Stream

Kane Simms

Host & Founder
VUX World
United Kingdom

This session is in English

Introduction by the Organizer and Welcome to the Moderator of the Stream

Kane Simms

Host & Founder
VUX World
United Kingdom

This session is in English

Introduction by the Organizer and Welcome to the Moderator of the Stream

Maarten Lens-FitzGerald

Founder and Director of Project Silver
Project Silver ‑ Open Voice
The Netherlands

This session is in English

Introduction by the Organizer and Welcome to the Moderator of the Stream

Maarten Lens-FitzGerald

Founder and Director of Project Silver
Project Silver ‑ Open Voice
The Netherlands

This session is in English

9:15

Rob Farnell

Creative Director for Voice + AI
BBC
United Kingdom

Beep Voice Assistant - Building Your Company's Own Digital Assistant

  • Beep Voice Assitant Voice & AI Bringing the BBC to Life through Conversational Experiences Technology, Strategy, and Architecture of the BBC Voice Project
This session is in English
Hannes Ricklefs

Lead Architect ‑ Technology, Strategy and Architecture
BBC
United Kingdom

9:45

Dr. Christoph Esslinger

Managing Director
VUI.agency
Germany

Swisscom Voice Assistant

No topics have been added to this session yet

This session is in English
Riccardo Lopetrone

Senior Product Manager Voice
Swisscom
Switzerland

10:15

#superchargevoicification - "Hallo Magenta"

No topics have been added to this session yet

Mirko Knoll

Senior Manager Connected Devices
Telekom ‑ "Hallo Magenta"
Germany

This session is in English

10:45

No Speaker Yet

If you'd like to be a speaker at this event, this slot is available.

No Speaker Yet

If you'd like to be a speaker at this event, this slot is available.

11:00

Coffee Break with Networking

11:15

Multilingual Conversation Design

  • Transcreation of Conversation Design Projects
  • How to design, how to brief, what to look out for when building for different countries

Margareth Jabczynski

Lead Conversation Designer
Vodafone
Germany

This session is in English

Multilingual Conversation Design

  • Transcreation of Conversation Design Projects
  • How to design, how to brief, what to look out for when building for different countries

Margareth Jabczynski

Lead Conversation Designer
Vodafone
Germany

This session is in English

Voice Commerce via Smart Assistant

  • Voice Strategy
  • Ticketing with Alexa & Co
  • Learnings & Experiences of Implementing Voice-First Services
  • Choice of Platform

Marcus Motzkuhn

Senior Manager Digital Distribution & Solutions
SunExpress
Germany

This session is in English

Voice Commerce via Smart Assistant

  • Voice Strategy
  • Ticketing with Alexa & Co
  • Learnings & Experiences of Implementing Voice-First Services
  • Choice of Platform

Marcus Motzkuhn

Senior Manager Digital Distribution & Solutions
SunExpress
Germany

This session is in English

11:45

Developing Voice in Three Different Areas: Available, Augmented and Adapted

  • To be announced soon

Tomas Granryd

Head of Voice Platforms
Swedish Radio
Sweden

This session is in English

Developing Voice in Three Different Areas: Available, Augmented and Adapted

  • To be announced soon

Tomas Granryd

Head of Voice Platforms
Swedish Radio
Sweden

This session is in English

Automatic Speech Recognition - Opportunities on the Flight Deck

  • ASR successes (and challenges) thus far in aviation
  • Use cases for ASR on the flight deck
  • Unique challenges of ASR on the flight deck
  • Best practices for flight deck solution design when employing ASR

Michael Gottscheck

User Experience Design Specialist
Boeing
Germany

Millie Blackstun

Researcher ‑ Global Services Digital Solution
Boeing
Germany

This session is in English

Michael Gottscheck

User Experience Design Specialist
Boeing
Germany

Automatic Speech Recognition - Opportunities on the Flight Deck

  • ASR successes (and challenges) thus far in aviation
  • Use cases for ASR on the flight deck
  • Unique challenges of ASR on the flight deck
  • Best practices for flight deck solution design when employing ASR
This session is in English

Millie Blackstun

Researcher ‑ Global Services Digital Solution
Boeing
Germany

12:15

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Beep Voice Assistant - Building Your Company's Own Digital Assistant - Rob Farnell, Creative Director for Voice + AI, BBC and Hannes Ricklefs, Lead Architect ‑ Technology, Strategy and Architecture, BBC


#superchargevoicification - "Hallo Magenta" - Mirko Knoll, Senior Manager Connected Devices, Telekom ‑ "Hallo Magenta"


Multilingual Conversation Design - Margareth Jabczynski, Lead Conversation Designer, Vodafone


Developing Voice in Three Different Areas: Available, Augmented and Adapted - Tomas Granryd, Head of Voice Platforms, Swedish Radio

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Beep Voice Assistant - Building Your Company's Own Digital Assistant - Rob Farnell, Creative Director for Voice + AI, BBC and Hannes Ricklefs, Lead Architect ‑ Technology, Strategy and Architecture, BBC


#superchargevoicification - "Hallo Magenta" - Mirko Knoll, Senior Manager Connected Devices, Telekom ‑ "Hallo Magenta"


Multilingual Conversation Design - Margareth Jabczynski, Lead Conversation Designer, Vodafone


Developing Voice in Three Different Areas: Available, Augmented and Adapted - Tomas Granryd, Head of Voice Platforms, Swedish Radio

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Swisscom Voice Assistant - Dr. Christoph Esslinger, Managing Director, VUI.agency and Riccardo Lopetrone, Senior Product Manager Voice, Swisscom


Voice Commerce via Smart Assistant - Marcus Motzkuhn, Senior Manager Digital Distribution & Solutions, SunExpress


Automatic Speech Recognition - Opportunities on the Flight Deck - Michael Gottscheck, User Experience Design Specialist, Boeing and Millie Blackstun, Researcher ‑ Global Services Digital Solution, Boeing

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Swisscom Voice Assistant - Dr. Christoph Esslinger, Managing Director, VUI.agency and Riccardo Lopetrone, Senior Product Manager Voice, Swisscom


Voice Commerce via Smart Assistant - Marcus Motzkuhn, Senior Manager Digital Distribution & Solutions, SunExpress


Automatic Speech Recognition - Opportunities on the Flight Deck - Michael Gottscheck, User Experience Design Specialist, Boeing and Millie Blackstun, Researcher ‑ Global Services Digital Solution, Boeing

13:00

Lunch with Networking

14:00

Multi-Channel Use of Smart Assistants in Customer Service

  • When Thinking about Voice Assistants, we Naturally Imagine Smart Speakers in the Living Rooms of our Customers. But what about Smart Speakers in an Office Environment?
  • Voice Assistants offer Strong Benefits whenever applied for Recurring Tasks. Workplaces offer Routines that could Potentially be Supported by Smart Assistants
  • At ERGO, we have set up a Pilot for our Sales Partners in order to Test the Usage of Voice Assistants within a Business Environment

Sebastian Groth

Product Owner für Voice Assistants und Conversational Services
ERGO

Sven Vanoeteren

Voice & Conversation ‑ User Experience Designer
ERGO

This session is in English

Sebastian Groth

Product Owner für Voice Assistants und Conversational Services
ERGO

Multi-Channel Use of Smart Assistants in Customer Service

  • When Thinking about Voice Assistants, we Naturally Imagine Smart Speakers in the Living Rooms of our Customers. But what about Smart Speakers in an Office Environment?
  • Voice Assistants offer Strong Benefits whenever applied for Recurring Tasks. Workplaces offer Routines that could Potentially be Supported by Smart Assistants
  • At ERGO, we have set up a Pilot for our Sales Partners in order to Test the Usage of Voice Assistants within a Business Environment
This session is in English

Sven Vanoeteren

Voice & Conversation ‑ User Experience Designer
ERGO

Creating a Multilingual Voice Assistant

  • 3 years learnings of developing voice experiences

Benjamin Vornholt

Product Owner Voice Control
Miele
Germany

Mark Thomé

IT Project Lead ‑ Alexa
Miele
Germany

This session is in English

Benjamin Vornholt

Product Owner Voice Control
Miele
Germany

Creating a Multilingual Voice Assistant

  • 3 years learnings of developing voice experiences
This session is in English

Mark Thomé

IT Project Lead ‑ Alexa
Miele
Germany

14:30

Conversational Interfaces and the Human Experience

  • Some Best Practices
  • Transferring Tacit Knowledge of Human Interactions to the Machine's "Brain"
  • FlixBus' Strategy for Voice-Based, Text-Based and Multimodal Conversational Agents

Paulo Azevedo

Senior Digital Assistant Engineer
FlixBus
Germany

Dr. Carmen Martínez

Conversational UX Expert
FlixBus
Germany

This session is in English

Paulo Azevedo

Senior Digital Assistant Engineer
FlixBus
Germany

Conversational Interfaces and the Human Experience

  • Some Best Practices
  • Transferring Tacit Knowledge of Human Interactions to the Machine's "Brain"
  • FlixBus' Strategy for Voice-Based, Text-Based and Multimodal Conversational Agents
This session is in English

Dr. Carmen Martínez

Conversational UX Expert
FlixBus
Germany

Creating an Ecosystem for Conversational Commerce

  • Designing the REWE Assistant
  • Creating a Conversational UI Ecosystem that Consists of Three Voice Apps: "REWE Rezepte" for Cooking Enthusiasts, "REWE" for Customers of the Stationary Market and "REWE Shop" for Online Customers
  • Evolution of the REWE Assistant
  • Reasons for Creating this Ecosystem
  • Providing insights into Conversational Commerce and the Lessons Learned

Christian Theisen

Voice Assistant and Chatbot Engineer
REWE digital
Germany

Volkmar Vogel

Project Lead Conversational UI
REWE Digital

This session is in English

Christian Theisen

Voice Assistant and Chatbot Engineer
REWE digital
Germany

Creating an Ecosystem for Conversational Commerce

  • Designing the REWE Assistant
  • Creating a Conversational UI Ecosystem that Consists of Three Voice Apps: "REWE Rezepte" for Cooking Enthusiasts, "REWE" for Customers of the Stationary Market and "REWE Shop" for Online Customers
  • Evolution of the REWE Assistant
  • Reasons for Creating this Ecosystem
  • Providing insights into Conversational Commerce and the Lessons Learned
This session is in English

Volkmar Vogel

Project Lead Conversational UI
REWE Digital

15:00

How to Monetize Innovative Flash Briefings

  • Presenting Mindful Minuut (idea & strategy)
  • Monetization
  • Participation and feedback
  • Combining the voice channel with other distribution channels like WhatsApp

Jolien van de Griendt

Chief Format Developer and Editor for Smart Speakers
Mindful Minuut
The Netherlands

This session is in English

How to Monetize Innovative Flash Briefings

  • Presenting Mindful Minuut (idea & strategy)
  • Monetization
  • Participation and feedback
  • Combining the voice channel with other distribution channels like WhatsApp

Jolien van de Griendt

Chief Format Developer and Editor for Smart Speakers
Mindful Minuut
The Netherlands

This session is in English

Text to Speech as a Prerequisite for Scalable Audio Content

No topics have been added to this session yet

Elena Gasthaus

Product Lead Audio & Voice
SPRING Axel Springer Digital News Media

Anne Küpper

Senior Product Manager
Axel Springer Ideas Engineering
Germany

This session is in English

Elena Gasthaus

Product Lead Audio & Voice
SPRING Axel Springer Digital News Media

Text to Speech as a Prerequisite for Scalable Audio Content

No topics have been added to this session yet

This session is in English

Anne Küpper

Senior Product Manager
Axel Springer Ideas Engineering
Germany

15:30

Coffee Break with Networking

16:00

To Be Announced Soon

  • To Be Announced Soon

Kristina Siepmann

Digital Innovation ‑ Conversational Design
Nestlé
Germany

This session is in English

To Be Announced Soon

  • To Be Announced Soon

Kristina Siepmann

Digital Innovation ‑ Conversational Design
Nestlé
Germany

This session is in English

Voice, AI and the Question of the Future of Humanity

No topics have been added to this session yet

Marie-Luise Sessler

Head of Innovation
Innovation Lab by Frankfurter Sparkasse
Germany

This session is in English

Voice, AI and the Question of the Future of Humanity

No topics have been added to this session yet

Marie-Luise Sessler

Head of Innovation
Innovation Lab by Frankfurter Sparkasse
Germany

This session is in English

16:30

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Multi-Channel Use of Smart Assistants in Customer Service - Sebastian Groth, Product Owner für Voice Assistants und Conversational Services and Sven Vanoeteren, Voice & Conversation ‑ User Experience Designer


Conversational Interfaces and the Human Experience - Paulo Azevedo, Senior Digital Assistant Engineer, FlixBus and Dr. Carmen Martínez, Conversational UX Expert, FlixBus


How to Monetize Innovative Flash Briefings - Jolien van de Griendt, Chief Format Developer and Editor for Smart Speakers, Mindful Minuut


To Be Announced Soon - Kristina Siepmann, Digital Innovation ‑ Conversational Design, Nestlé

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Multi-Channel Use of Smart Assistants in Customer Service - Sebastian Groth, Product Owner für Voice Assistants und Conversational Services and Sven Vanoeteren, Voice & Conversation ‑ User Experience Designer


Conversational Interfaces and the Human Experience - Paulo Azevedo, Senior Digital Assistant Engineer, FlixBus and Dr. Carmen Martínez, Conversational UX Expert, FlixBus


How to Monetize Innovative Flash Briefings - Jolien van de Griendt, Chief Format Developer and Editor for Smart Speakers, Mindful Minuut


To Be Announced Soon - Kristina Siepmann, Digital Innovation ‑ Conversational Design, Nestlé

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Creating a Multilingual Voice Assistant - Benjamin Vornholt, Product Owner Voice Control, Miele and Mark Thomé, IT Project Lead ‑ Alexa, Miele


Creating an Ecosystem for Conversational Commerce - Christian Theisen, Voice Assistant and Chatbot Engineer, REWE digital and Volkmar Vogel, Project Lead Conversational UI


Text to Speech as a Prerequisite for Scalable Audio Content - Elena Gasthaus, Product Lead Audio & Voice and Anne Küpper, Senior Product Manager, Axel Springer Ideas Engineering


Voice, AI and the Question of the Future of Humanity - Marie-Luise Sessler, Head of Innovation, Innovation Lab by Frankfurter Sparkasse

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Creating a Multilingual Voice Assistant - Benjamin Vornholt, Product Owner Voice Control, Miele and Mark Thomé, IT Project Lead ‑ Alexa, Miele


Creating an Ecosystem for Conversational Commerce - Christian Theisen, Voice Assistant and Chatbot Engineer, REWE digital and Volkmar Vogel, Project Lead Conversational UI


Text to Speech as a Prerequisite for Scalable Audio Content - Elena Gasthaus, Product Lead Audio & Voice and Anne Küpper, Senior Product Manager, Axel Springer Ideas Engineering


Voice, AI and the Question of the Future of Humanity - Marie-Luise Sessler, Head of Innovation, Innovation Lab by Frankfurter Sparkasse

17:15

The Democratization of Voice AI and its Adoption by Older Adults

  • Make lives safer and less lonely while enabling greater independence for older adults
  • Improving the lives of older adults through voice technology
  • Learn about the results, the insights and how you can become part of the movement.

Maarten Lens-FitzGerald

Founder & Director
Project Zilver
The Netherlands

This session is in English

17:45

The Future of Voice in the Home

  • Could Voice-First Technology be the Solution to our Healthcare Problems?
  • How Voice-First Technology will Radically Disrupt the way we Experience Healthcare
  • Identify key Applications and Benefits of Voice-First Technology in Healthcare
  • Understand how Voice Technology will Allow us to "Bring Health Home"

Teri Fisher

Alexa in Canada & Voice First Health
Founder
Canada

This session is in English

18:00

Digital Business Models in the Era of Voice

  • Overcoming ad-driven revenue in digital business
  • How business models need to be reshaped in the era of voice.
  • How will the business model of the future look like if ads can no longer be displayed on your screen – because there is no screen?

Martin Walter

Senior Business Development Manager
Amazon
Germany

This session is in English

18:30

Summary of the First Day of the Conference and Start-Up Pitches

19:00

Evening Reception with Sparkling Wine, Snacks and Networking

Engage in Exciting Conversations. Strengthen your Network after a Day full of Knowledge Sharing, Groundbreaking Presentations, and Interesting Conversations. Join Delegates and Speakers in the Relaxed Atmosphere of the Event Venue.

This session is in English

THURSDAY, MARCH 18TH

9:00

Introduction by the Organizer and Welcome to the Moderator of the Stream

Kane Simms

Host & Founder
VUX World
United Kingdom

This session is in English

Introduction by the Organizer and Welcome to the Moderator of the Stream

Kane Simms

Host & Founder
VUX World
United Kingdom

This session is in English

Introduction by the Organizer and Welcome to the Moderator of the Stream

Maarten Lens-FitzGerald

Founder and Director of Project Silver
Project Silver ‑ Open Voice
The Netherlands

This session is in English

Introduction by the Organizer and Welcome to the Moderator of the Stream

Maarten Lens-FitzGerald

Founder and Director of Project Silver
Project Silver ‑ Open Voice
The Netherlands

This session is in English

9:15

Tim Pfeilschifter

Lead Product Manager Voice Assistant
Bayerischer Rundfunk

Interactive Storytelling on Voice Assistants

  • What ARD has learned from its projects
  • Insights into the development process
  • Learnings and results of the user tests
  • Tips on tools, agencies, and contacts
This session is in English
Katrin Nachbar

Team Lead Innovation ‑ Digital Development and Social Media
Bayerischer Rundfunk

9:45

The Voice Technology Trends of 2021: What We are Likely to See, and How it Will Affect Customer Interaction

  • More Natural - Better NLU, Faster Networks, Invoked Implicitly
  • More Personalized - Biometrics, Emotion
  • More Capable - More Sensors, more Context, Integrated Everywhere
  • More Private - Edge vs Cloud, Open-Source and Blockchain for Trust
  • More content - Content Taken from Existing Sources VS new Voice-Specific Content
  • Risks - Data Hacking, Data Ownership/Privacy

Carl Robinson

Host of the Voice Tech Podcast
Voice Tech Podcast
France

This session is in English

10:00

How to Build an Engaging Voice Solution

  • To be confirmed soon

Julia Wiencirz

Manager Solution Engineering Europe
Applause
Germany

This session is in English

10:15

Coffee Break with Networking

10:45

SPEAKER: A speech assistant platform »Made in Germany«

  • A joint initiative of Fraunhofer in collaboration with 17 development partners from industry and academia, plus more than 30 associated partners
  • Modularized speech assistant platform offering the full voice technology stack
  • Highly flexible and modifiable B2B platform to serve a multitude of applications
  • Easily adaptable to domain-specific vocabulary/knowledge
  • Ensuring data sovereignty with the option to be hosted on-premises

Johannes Fischer

Research Associate ‑ SPEAKER
Fraunhofer Institute
Germany

This session is in English

SPEAKER: A speech assistant platform »Made in Germany«

  • A joint initiative of Fraunhofer in collaboration with 17 development partners from industry and academia, plus more than 30 associated partners
  • Modularized speech assistant platform offering the full voice technology stack
  • Highly flexible and modifiable B2B platform to serve a multitude of applications
  • Easily adaptable to domain-specific vocabulary/knowledge
  • Ensuring data sovereignty with the option to be hosted on-premises

Johannes Fischer

Research Associate ‑ SPEAKER
Fraunhofer Institute
Germany

This session is in English

A New Way of Communicating with Your Customer's - And What about Data Security?

  • To be confirmed soon

Dirk Klein

Chief Digital Officer
Haffhus
Germany

This session is in English

A New Way of Communicating with Your Customer's - And What about Data Security?

  • To be confirmed soon

Dirk Klein

Chief Digital Officer
Haffhus
Germany

This session is in English

11:15

Voice Strategy as Part of the Digital Concept - Learnings & Challenges

  • To be confirmed soon

Andreas Cüppers

Head of Digital
Borussia VfL 1900 Mönchengladbach
Germany

This session is in English

Voice Strategy as Part of the Digital Concept - Learnings & Challenges

  • To be confirmed soon

Andreas Cüppers

Head of Digital
Borussia VfL 1900 Mönchengladbach
Germany

This session is in English

Travel 3.0 - Conversational Customer Service

  • To be confirmed soon

Maximilian Vietmeier

Online Strategy and Digital Partnerships
Lufthansa Group
Switzerland

This session is in English

Travel 3.0 - Conversational Customer Service

  • To be confirmed soon

Maximilian Vietmeier

Online Strategy and Digital Partnerships
Lufthansa Group
Switzerland

This session is in English

11:45

No Speaker Yet

If you'd like to be a speaker at this event, this slot is available.

No Speaker Yet

If you'd like to be a speaker at this event, this slot is available.

No Speaker Yet

If you'd like to be a speaker at this event, this slot is available.

No Speaker Yet

If you'd like to be a speaker at this event, this slot is available.

12:15

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Interactive Storytelling on Voice Assistants - Tim Pfeilschifter, Lead Product Manager Voice Assistant and Katrin Nachbar, Team Lead Innovation ‑ Digital Development and Social Media


SPEAKER: A speech assistant platform »Made in Germany« - Johannes Fischer, Research Associate ‑ SPEAKER, Fraunhofer Institute


Voice Strategy as Part of the Digital Concept - Learnings & Challenges - Andreas Cüppers, Head of Digital, Borussia VfL 1900 Mönchengladbach

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Interactive Storytelling on Voice Assistants - Tim Pfeilschifter, Lead Product Manager Voice Assistant and Katrin Nachbar, Team Lead Innovation ‑ Digital Development and Social Media


SPEAKER: A speech assistant platform »Made in Germany« - Johannes Fischer, Research Associate ‑ SPEAKER, Fraunhofer Institute


Voice Strategy as Part of the Digital Concept - Learnings & Challenges - Andreas Cüppers, Head of Digital, Borussia VfL 1900 Mönchengladbach

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

The Voice Technology Trends of 2021: What We are Likely to See, and How it Will Affect Customer Interaction - Carl Robinson, Host of the Voice Tech Podcast, Voice Tech Podcast


A New Way of Communicating with Your Customer's - And What about Data Security? - Dirk Klein, Chief Digital Officer, Haffhus


Travel 3.0 - Conversational Customer Service - Maximilian Vietmeier, Online Strategy and Digital Partnerships, Lufthansa Group

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

The Voice Technology Trends of 2021: What We are Likely to See, and How it Will Affect Customer Interaction - Carl Robinson, Host of the Voice Tech Podcast, Voice Tech Podcast


A New Way of Communicating with Your Customer's - And What about Data Security? - Dirk Klein, Chief Digital Officer, Haffhus


Travel 3.0 - Conversational Customer Service - Maximilian Vietmeier, Online Strategy and Digital Partnerships, Lufthansa Group

13:00

Lunch with Networking

14:30

Christian Ochsenkühn

Product Owner for Apps, Web & Voice
PayByPhone ‑ Volkswagen Financial Services
Germany

Challenges of Integrating Voice-Sevices into Existing Interfaces

  • Voice as an additional channel for our digital parking service
  • Use of existing interfaces
  • Challenges in Voice (Adding a License Plate)
  • Improvements based on a "ser-journey-first approach (= the appropriate channel for the appropriate action within a user journey)
This session is in English
Oliver Ziesemer

Senior Key Account & Business Development Manager
Volkswagen Financial Services AG
Germany

15:00

Designing for More Natural Conversations - Challenges and Solutions

  • Conversational Interfaces are everywhere
  • What can we do with current conversational systems?
  • Why we need them to be more conversational
  • How to design for more natural conversation
  • Can we use new methods from Conversational AI?

Michael McTear

Expert in Spoken Language Technologies and Conversational Interfaces
Ulster University
Ireland

This session is in English

15:30

Marit Rossnes

Head of Product Development
NRK Radio
Norway

Experimenting with Voice and Interactive Audio Content - With the Audience for the Audience

No topics have been added to this session yet

This session is in English
Vincent Køller

Tech lead for Voice
NRK Radio
Norway

16:00

Kirill Elsukov

Head of Innovation Labs
BNP Paribas Cardif
Russian Federation

Implementing a Voice Robot and What we Achieved

  • Implementing a Voice Callbot
  • Google Skill vs. Yandex
  • Testing with Digital Assistant
  • Success and Failures
This session is in English
Goh Hirose

Acceleration Leader & Startup Investment/Relations Manager
BNP Paribas Cardif
France

16:15

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Challenges of Integrating Voice-Sevices into Existing Interfaces - Christian Ochsenkühn, Product Owner for Apps, Web & Voice, PayByPhone ‑ Volkswagen Financial Services and Oliver Ziesemer, Senior Key Account & Business Development Manager, Volkswagen Financial Services AG


Designing for More Natural Conversations - Challenges and Solutions - Michael McTear, Expert in Spoken Language Technologies and Conversational Interfaces, Ulster University


Experimenting with Voice and Interactive Audio Content - With the Audience for the Audience - Marit Rossnes, Head of Product Development, NRK Radio and Vincent Køller, Tech lead for Voice, NRK Radio


Implementing a Voice Robot and What we Achieved - Kirill Elsukov, Head of Innovation Labs, BNP Paribas Cardif and Goh Hirose, Acceleration Leader & Startup Investment/Relations Manager, BNP Paribas Cardif

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Challenges of Integrating Voice-Sevices into Existing Interfaces - Christian Ochsenkühn, Product Owner for Apps, Web & Voice, PayByPhone ‑ Volkswagen Financial Services and Oliver Ziesemer, Senior Key Account & Business Development Manager, Volkswagen Financial Services AG


Designing for More Natural Conversations - Challenges and Solutions - Michael McTear, Expert in Spoken Language Technologies and Conversational Interfaces, Ulster University


Experimenting with Voice and Interactive Audio Content - With the Audience for the Audience - Marit Rossnes, Head of Product Development, NRK Radio and Vincent Køller, Tech lead for Voice, NRK Radio


Implementing a Voice Robot and What we Achieved - Kirill Elsukov, Head of Innovation Labs, BNP Paribas Cardif and Goh Hirose, Acceleration Leader & Startup Investment/Relations Manager, BNP Paribas Cardif

17:00

End of the Conference with Summary of all Streams

Book Your Tickets

Conference Pass

The ticket includes full access to the Expo and all sessions in all streams, including the evening reception on the first day. This also includes 12 months of full access to all the online features (matched networking and collaboration in the event online think tank, presentations, and the video archive of all World Class Business Leaders conferences). Catering at the event is included. Choose your pass and click on “Book Conference Pass” to access the registration form.

Vendors and consultants must book the Vendor Conference Pass to attend the conference.

View pass description

Vendors and consultants must book this pass to attend the conference.

View pass description

Employees of public institutions such as government, military and universities can take advantage of this special price.

Book Conference Pass

World Class Unlimited Online Pass

Access the presentations from this conference online as well as hundreds of other case study videos from global business leaders. The videos are full-length and include the PDFs of the presentation. More videos are added each month with new World Class Business Leaders business transformation conferences bringing best practices to you from around the world. Don't lose this opportunity to stay on top of what business leaders currently do and plan for the future to gain a competitive edge. 12 months of World Class Unlimited are included in any of the Conference Passes.

Book World Class Unlimited Online Pass

Travel & Accommodation

Hotel NH Frankfurt Airport West
Kelsterbacher Str. 19-21, 65479 Raunheim, Germany

For deliveries, please add to the address the following:
17th +18th of March & WCBLeaders

From Central Station:

From the airport:

Parking:

For more information , click here or contact
the Hotel: +49 6142 9900

Airport shuttle:

Supported by Partners such as

Think Tank

As a registered attendee, visit the event’s online think tank where you can see your fellow attendees’ profiles and priorities to get in touch, arrange meetings and collaborate with your best networking opportunities. Also, your conference documentation awaits you in this World Class Business Leaders think tank.

Visit the Think Tank

Contributors

Become a Speaker or Sponsor

We are looking for the best practices that shape tomorrow's world. If you would like to contribute to this event as speaker, please fill out the speaker application form here.

Speaker Application

If you have already been in contact with the event organization team and are confirming the details of your presentation, please access the speaker questionnaire here.

Register as a Speaker

Get in front of top decision makers of your field! In total, we expect more than € 100M in budgets attending. To get more information and make your business grow, inquire here.

Become a Sponsor

Downloads

Download additional materials about the conference. You will find flyers, logos, banners, signature templates as well as press releases.

Download Conference Materials

Matchmaking-powered Event Experience and Unique Networking Service

100% embedded into the World Class Business platform.

See who you definitely need to network with.

Manage your networking meetings.

Best practices and experts remain only a click away after the event.

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