limited to

200

Attendees

limited to

100

Companies

45

Speakers

80/20

End User / Vendor Ratio

Testimonials

"I liked the event very much - the speakers were very high class and I had great conversations with other participants and I generated valuable business contacts."

Anett Hötzel, Head of Digitalization, Felix Schöller Group

"A great forum for discussing new ideas, making new contacts and learning from others. Good mix across industries, company sizes and their challenges."

Pranjal Kothari, CDO, Sparkasse Bremen

"The high quality of the speakers and their exciting presentations were very remarkable! The event offers excellent networking opportunities."

Alfred Lief, Future Solutions, Airbus

How It Works

Through a mix of case-study presentations, interactive roundtable discussions, Q&A sessions and hands-on workshops, you will gain inspiring perspectives. The multi-stream format allows you to move freely between the sessions. Create your own personal agenda from the case studies and interactive round tables. If you can't participate in the conference onsite, you have the possibility to get the insights of the decision-makers via live streaming.

Move freely between the streams
Customize your program
Attend the sessions of most interest

Get Inspired by the Sessions You Choose from All Streams

Voice-Connected Business Europe
Target Group

Decision Makers and Leaders in Digital User Experience, VUI Experience, Voice & Audio Branding, Innovation, Conversational Design, Content Marketing, Customer Support & Services and Omnichannel Marketing

Key Topics
  • Sonic Branding
  • Speech Recognition & NLP
  • Voice User Interfaces
  • Conversational AI & IVR
  • Voice-Activated Content & Devices
  • Voice Marketing & Digital Strategy
  • Voicebots

Agenda

Filter by Track:

THURSDAY, NOVEMBER 11TH

9:00

Conference Opening by the Organizer and Welcome to the Moderator

Dr. Christoph Esslinger

Founder & Managing Director
VUI.agency
Germany

This session is in English

Conference Opening by the Organizer and Welcome to the Moderator

Dr. Christoph Esslinger

Founder & Managing Director
VUI.agency
Germany

This session is in English

9:15

Hannes Ricklefs

Lead Architect ‑ Technology, Strategy & Architecture
BBC
United Kingdom

Products and Pilots in Voice

  • Beep voice assistant voice & AI bringing the BBC to life
  • Conversational experiences
  • Technology, strategy, and architecture of the BBC voice project
This session is in English
Rob Farnell

Creative Director for Voice & AI
BBC
United Kingdom

9:45

Dr. Laura Dreessen

Conversational AI Strategist & VUI Architect
VUI.agency
Germany

Swisscom Voice Assistant - A Holistic Digital Customer Experience

  • Smart voice-enhanced devices
  • Multilingual voice assistant
  • Deep integration into services and products
  • Data privacy policies
This session is in English
Mihajlo Zivkovic

Program Manager Voice
Swisscom
Switzerland

10:15

“Nobody Can Separate Good Friends” - Loyalty to a Global Brand

  • Digitization in national and international professional football
  • Data insights vs. fan connection
  • Service & Sales in a dynamically changing environment
  • Brand & Loyalty vs. Commerce

Benjamin Steen

Head of Customer Care ‑ Digital Licencing & Stadium
FC Bayern München
Germany

This session is in English

10:45

Coffee Break with Networking

11:15

Niklas Timmermann

Founder
Skillshot
Germany

Brand Development in Esports - How Interstuhl Became a National Pioneer for Gaming Chairs with Backforce

  • How to create an endemic brand that rapidly gains traction inside the gaming community
  • Sustainable communication that leads to sales
  • Scaling your business through single events
This session is in English
Stefan Krumme

Head of Backforce
Backforce
Germany

11:45

Mirko Knoll

Senior Manager Connected Devices
Deutsche Telekom
Germany

Voice Undresses You

  • Telekom smart speaker
  • Holistic customer experience
  • Magenta voice program
This session is in English
Bernhard Hochstätter

Executive Product Manager & Tribe Lead Voice Platform
Deutsche Telekom
Germany

12:15

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Swisscom Voice Assistant - A Holistic Digital Customer Experience - Dr. Laura Dreessen, Conversational AI Strategist & VUI Architect, VUI.agency and Mihajlo Zivkovic, Program Manager Voice, Swisscom


Brand Development in Esports - How Interstuhl Became a National Pioneer for Gaming Chairs with Backforce - Niklas Timmermann, Founder, Skillshot and Stefan Krumme, Head of Backforce, Backforce


Voice Undresses You - Mirko Knoll, Senior Manager Connected Devices, Deutsche Telekom and Bernhard Hochstätter, Executive Product Manager & Tribe Lead Voice Platform, Deutsche Telekom

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Swisscom Voice Assistant - A Holistic Digital Customer Experience - Dr. Laura Dreessen, Conversational AI Strategist & VUI Architect, VUI.agency and Mihajlo Zivkovic, Program Manager Voice, Swisscom


Brand Development in Esports - How Interstuhl Became a National Pioneer for Gaming Chairs with Backforce - Niklas Timmermann, Founder, Skillshot and Stefan Krumme, Head of Backforce, Backforce


Voice Undresses You - Mirko Knoll, Senior Manager Connected Devices, Deutsche Telekom and Bernhard Hochstätter, Executive Product Manager & Tribe Lead Voice Platform, Deutsche Telekom

13:00

Lunch with Networking

14:30

New Growth Needs New Metrics - Sustainability in Digital Product Development

  • "New growth needs new metrics: Sustainability in digital product development."
  • This: Digital product development and sustainable business are friends. Because despite restrictions, it is precisely there that you can react to new eco-indicators and regulations
  • This has an impact on the organization and development: “Always Beta” as a principle. “Start small, but start” as an attitude
  • Together with Carsten Pietruck, Director Digital Solutions & Services at ABUS, we look at these topics and how companies can approach them

Alexander Werle

Principal Consultant Life & Smart Technology
diffferent
Germany

Carsten Pietruck

Director Digital Solutions & Services
ABUS August Bremicker Söhne
Germany

This session is in English

Alexander Werle

Principal Consultant Life & Smart Technology
diffferent
Germany

New Growth Needs New Metrics - Sustainability in Digital Product Development

  • "New growth needs new metrics: Sustainability in digital product development."
  • This: Digital product development and sustainable business are friends. Because despite restrictions, it is precisely there that you can react to new eco-indicators and regulations
  • This has an impact on the organization and development: “Always Beta” as a principle. “Start small, but start” as an attitude
  • Together with Carsten Pietruck, Director Digital Solutions & Services at ABUS, we look at these topics and how companies can approach them
This session is in English

Carsten Pietruck

Director Digital Solutions & Services
ABUS August Bremicker Söhne
Germany

15:00

Challenges and Opportunities with Voice for Radio Broadcasters

  • The three biggest challenges for the radio industry when it comes to voice
  • Why the Hype Curve is relevant but still messes with our mind
  • The thing that will be the thing

Tomas Granryd

Head of Voice Platforms
Swedish Radio
Sweden

This session is in English

Challenges and Opportunities with Voice for Radio Broadcasters

  • The three biggest challenges for the radio industry when it comes to voice
  • Why the Hype Curve is relevant but still messes with our mind
  • The thing that will be the thing

Tomas Granryd

Head of Voice Platforms
Swedish Radio
Sweden

This session is in English

15:30

Data-Driven Product Design for Voice Assistants in Customer Service

  • Voice assistants at ERGO: From pilot project to thousands of daily customer interactions
  • How voice user data can drive your development cycles
  • Insights gained from analyzing 10+ voice assistant solutions
  • Going beyond the initial learning curve: How we carry our voice knowledge forward

Sven Vanoeteren

Voice & Conversation ‑ User Experience Designer
ERGO
Germany

Sebastian Groth

Product Owner für Voice Assistants & Conversational Services
ERGO
Germany

This session is in English

Sven Vanoeteren

Voice & Conversation ‑ User Experience Designer
ERGO
Germany

Data-Driven Product Design for Voice Assistants in Customer Service

  • Voice assistants at ERGO: From pilot project to thousands of daily customer interactions
  • How voice user data can drive your development cycles
  • Insights gained from analyzing 10+ voice assistant solutions
  • Going beyond the initial learning curve: How we carry our voice knowledge forward
This session is in English

Sebastian Groth

Product Owner für Voice Assistants & Conversational Services
ERGO
Germany

16:00

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

New Growth Needs New Metrics - Sustainability in Digital Product Development - Alexander Werle, Principal Consultant Life & Smart Technology, diffferent and Carsten Pietruck, Director Digital Solutions & Services, ABUS August Bremicker Söhne


Challenges and Opportunities with Voice for Radio Broadcasters - Tomas Granryd, Head of Voice Platforms, Swedish Radio


Data-Driven Product Design for Voice Assistants in Customer Service - Sven Vanoeteren, Voice & Conversation ‑ User Experience Designer, ERGO and Sebastian Groth, Product Owner für Voice Assistants & Conversational Services, ERGO

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

New Growth Needs New Metrics - Sustainability in Digital Product Development - Alexander Werle, Principal Consultant Life & Smart Technology, diffferent and Carsten Pietruck, Director Digital Solutions & Services, ABUS August Bremicker Söhne


Challenges and Opportunities with Voice for Radio Broadcasters - Tomas Granryd, Head of Voice Platforms, Swedish Radio


Data-Driven Product Design for Voice Assistants in Customer Service - Sven Vanoeteren, Voice & Conversation ‑ User Experience Designer, ERGO and Sebastian Groth, Product Owner für Voice Assistants & Conversational Services, ERGO

16:45

Coffee Break with Networking

17:15

Multilingual Conversation Design

  • Transcreation of conversation design projects
  • How to design, how to brief, what to look out for when building for different countries

Margareth Jabczynski

Lead Conversation Designer
Vodafone
Germany

This session is in English

Multilingual Conversation Design

  • Transcreation of conversation design projects
  • How to design, how to brief, what to look out for when building for different countries

Margareth Jabczynski

Lead Conversation Designer
Vodafone
Germany

This session is in English

17:45

Designing CX of Tomorrow

  • Merging the folk brand MAGGI with technology
  • The next evolution of conversational marketing
  • WhatsApp chatbot
  • Action on Google for Maggi Germany

Kristina Siepmann

Digital Innovation & Conversational Design
Nestlé
Germany

This session is in English

Designing CX of Tomorrow

  • Merging the folk brand MAGGI with technology
  • The next evolution of conversational marketing
  • WhatsApp chatbot
  • Action on Google for Maggi Germany

Kristina Siepmann

Digital Innovation & Conversational Design
Nestlé
Germany

This session is in English

18:15

Designing for More Natural Conversations - Challenges and Solutions

  • Conversational Interfaces are everywhere
  • What can we do with current conversational systems?
  • Why do we need them to be more conversational
  • How to design for more natural conversation
  • Can we use new methods from Conversational AI?

Michael McTear

Expert in Spoken Language Technologies & Conversational Interfaces
Ulster University
Ireland

This session is in English

Designing for More Natural Conversations - Challenges and Solutions

  • Conversational Interfaces are everywhere
  • What can we do with current conversational systems?
  • Why do we need them to be more conversational
  • How to design for more natural conversation
  • Can we use new methods from Conversational AI?

Michael McTear

Expert in Spoken Language Technologies & Conversational Interfaces
Ulster University
Ireland

This session is in English

18:45

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Designing CX of Tomorrow - Kristina Siepmann, Digital Innovation & Conversational Design, Nestlé


Designing for More Natural Conversations - Challenges and Solutions - Michael McTear, Expert in Spoken Language Technologies & Conversational Interfaces, Ulster University

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Designing CX of Tomorrow - Kristina Siepmann, Digital Innovation & Conversational Design, Nestlé


Designing for More Natural Conversations - Challenges and Solutions - Michael McTear, Expert in Spoken Language Technologies & Conversational Interfaces, Ulster University

19:30

Summary of the First Day of the Conference and Start-Up Pitches

20:00

Evening Reception with Sparkling Wine, Snacks and Networking

Engage in exciting conversations. Strengthen your network after a day full of knowledge sharing, groundbreaking presentations, and interesting conversations. Join delegates and speakers in the relaxed atmosphere of the event venue.

This session is in English

FRIDAY, NOVEMBER 12TH

9:00

Day 2 Opening by the Organizer and Welcome to the Moderator

Dr. Christoph Esslinger

Founder & Managing Director
VUI.agency
Germany

This session is in English

Day 2 Opening by the Organizer and Welcome to the Moderator

Dr. Christoph Esslinger

Founder & Managing Director
VUI.agency
Germany

This session is in English

9:15

Making Lemonade out of Lemons - How to Drive Significant Change in Marketing During a Crisis

  • Bold decisions to take customer interactions to new levels
  • Increase brand awareness, brand sympathy
  • Testing new marketing channels and formats based on digitalization and AI

Peter Glade

Commercial Director
SunExpress Airlines
Germany

This session is in English

9:45

Key Success Factors to Become an Endemic Esports Brand

  • With the global Esports racing series “Porsche TAG Heuer Esports Supercup” and the Esports racing content community “OverTake.gg” Porsche enables professional structures to grow racing in Esports

Sebastian Hornung

Senior Manager Branded Entertainment
Porsche
Germany

This session is in English

10:15

Launching an Endemic Brand – in the Age of Esports Mayhem

  • The casual gamer opportunity
  • The relevance of esports partnerships in brand building
  • ROI v actual business impact
  • Exposure v activation

Maja Sand-Grimnitz

Director Global Marketing & Gaming
EPOS
Denmark

This session is in English

10:45

Coffee Break with Networking

11:15

Conversational Interfaces and the Human Experience

  • Transferring tacit knowledge of human interactions to the machine's "Brain"
  • FlixBus' strategy for Voice-Based, Text-Based and multimodal conversational agents
  • Some best practices

Paulo Azevedo

Senior Digital Assistant Engineer
FlixBus
Germany

Dr. Carmen Martínez

Conversational UX Expert
FlixBus
Germany

This session is in English

Paulo Azevedo

Senior Digital Assistant Engineer
FlixBus
Germany

Conversational Interfaces and the Human Experience

  • Transferring tacit knowledge of human interactions to the machine's "Brain"
  • FlixBus' strategy for Voice-Based, Text-Based and multimodal conversational agents
  • Some best practices
This session is in English

Dr. Carmen Martínez

Conversational UX Expert
FlixBus
Germany

11:45

SPEAKER - A Speech Assistant Platform »Made in Germany«

  • A joint initiative of Fraunhofer in collaboration with 17 development partners from industry and academia, plus more than 30 associated partners
  • Modularized speech assistant platform offering the full voice technology stack
  • Highly flexible and modifiable B2B platform to serve a multitude of applications
  • Easily adaptable to domain-specific vocabulary/knowledge
  • Ensuring data sovereignty with the option to be hosted on-premises

Carolina Held

Business Development Manager
Fraunhofer IAIS
Germany

Dorothee Kitz

Business Development Manager
Fraunhofer IAIS
Germany

This session is in English

Carolina Held

Business Development Manager
Fraunhofer IAIS
Germany

SPEAKER - A Speech Assistant Platform »Made in Germany«

  • A joint initiative of Fraunhofer in collaboration with 17 development partners from industry and academia, plus more than 30 associated partners
  • Modularized speech assistant platform offering the full voice technology stack
  • Highly flexible and modifiable B2B platform to serve a multitude of applications
  • Easily adaptable to domain-specific vocabulary/knowledge
  • Ensuring data sovereignty with the option to be hosted on-premises
This session is in English

Dorothee Kitz

Business Development Manager
Fraunhofer IAIS
Germany

12:15

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Key Success Factors to Become an Endemic Esports Brand - Sebastian Hornung, Senior Manager Branded Entertainment, Porsche


SPEAKER - A Speech Assistant Platform »Made in Germany« - Carolina Held, Business Development Manager, Fraunhofer IAIS and Dorothee Kitz, Business Development Manager, Fraunhofer IAIS

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Key Success Factors to Become an Endemic Esports Brand - Sebastian Hornung, Senior Manager Branded Entertainment, Porsche


SPEAKER - A Speech Assistant Platform »Made in Germany« - Carolina Held, Business Development Manager, Fraunhofer IAIS and Dorothee Kitz, Business Development Manager, Fraunhofer IAIS

13:00

Lunch with Networking

14:30

Aravoices – Exclusive Synthetic Voices for Media Brands

  • Aravoices is Axel Springer’s Text-To-Speech Service that produces synthetic brand voices that are optimized for journalistic content
  • The audio production is fully automated - from importing text to serving the audio to the end-user
  • Offering audio articles within minutes of publication and thus reach customers in new usage contexts

Anne Küpper

Product Lead Audio and Voice Tech
Axel Springer Ideas Engineering
Germany

This session is in English

14:45

Local CX in 
a Global eCommerce Platform

  • How to implement local CX elements in a global eCommerce platform
  • How to increase eCommerce conversion through local CX improvements

Matthias Boulliung

International eCommerce Platform Product Owner
Nestlé
Switzerland

This session is in English

15:15

The Missing Link - The Importance of Emotions in the Digital World

  • When we have service automation as a precursor to AI service automation, it can become a battle of efficiency vs quality
  • Augmented servicing
  • What is customer experience? What is an experience at all?
  • Understanding the gaps in the experience and what they mean will be key to better service design and understanding how to use the metrics to improve this in a way that only AI can

Goh Hirose

Acceleration Leader & Startup Investment/Relations Manager
BNP Paribas Cardif
France

This session is in English

15:30

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Aravoices – Exclusive Synthetic Voices for Media Brands - Anne Küpper, Product Lead Audio and Voice Tech, Axel Springer Ideas Engineering


Local CX in 
a Global eCommerce Platform - Matthias Boulliung, International eCommerce Platform Product Owner, Nestlé

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Aravoices – Exclusive Synthetic Voices for Media Brands - Anne Küpper, Product Lead Audio and Voice Tech, Axel Springer Ideas Engineering


Local CX in 
a Global eCommerce Platform - Matthias Boulliung, International eCommerce Platform Product Owner, Nestlé

16:15

End of the Conference

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