"I liked the event very much - the speakers were very high class and I had great conversations with other participants and I generated valuable business contacts."
Anett Hötzel, Head of Digitalization, Felix Schöller Group"A great forum for discussing new ideas, making new contacts and learning from others. Good mix across industries, company sizes and their challenges."
Pranjal Kothari, CDO, Sparkasse Bremen"The high quality of the speakers and their exciting presentations were very remarkable! The event offers excellent networking opportunities."
Alfred Lief, Future Solutions, AirbusThrough a mix of case-study presentations, interactive roundtable discussions, Q&A sessions and hands-on workshops you will gain a diverse and inspiring perspective. The multi stream format allows you to move freely between the conferences and choose the sessions of most interest and relevance. Create your program from the case studies and interactive round tables.
Decision Makers and Leaders in Digital User Experience, VUI Experience, Voice & Audio Branding, Innovation, Conversational Design, Content Marketing, Customer Support & Services and Omnichannel Marketing
This event is co-located with the World Class Digital Customer Experience 2021 and the Esports Sponsorship Best Practices 2021.
View all agendas together or the World Class Digital Customer Experience 2021 and the Esports Sponsorship Best Practices 2021 separately.
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THURSDAY, NOVEMBER 11TH
9:00
9:15
9:45
10:15
10:45
If you'd like to be a speaker at this event, this slot is available.
If you'd like to be a speaker at this event, this slot is available.
11:15
11:45
No topics have been added to this session yet
Tim Schneidermeier
Director Human‑Centred Innovation
diffferent
Germany
Alexander Werle
Senior Consultant Strategy & Innovation
diffferent
Germany
No topics have been added to this session yet
12:15
Michael Gottscheck
User Experience Design Specialist
Boeing
Germany
Millie Blackstun
Researcher ‑ Global Services Digital Solution
Boeing
Germany
12:45
Beep Voice Assistant - Building Your Company's own Digital Assistant - Hannes Ricklefs, Lead Architect ‑ Technology, Strategy & Architecture, BBC and Rob Farnell, Creative Director for Voice & AI, BBC
Voice Connected Home – Designing Valuable Human-Technology Interactions for the Housing of the Future - Tim Schneidermeier, Director Human‑Centred Innovation, diffferent and Alexander Werle, Senior Consultant Strategy & Innovation, diffferent
Automatic Speech Recognition - Opportunities on the Flight Deck - Michael Gottscheck, User Experience Design Specialist, Boeing and Millie Blackstun, Researcher ‑ Global Services Digital Solution, Boeing
Beep Voice Assistant - Building Your Company's own Digital Assistant - Hannes Ricklefs, Lead Architect ‑ Technology, Strategy & Architecture, BBC and Rob Farnell, Creative Director for Voice & AI, BBC
Voice Connected Home – Designing Valuable Human-Technology Interactions for the Housing of the Future - Tim Schneidermeier, Director Human‑Centred Innovation, diffferent and Alexander Werle, Senior Consultant Strategy & Innovation, diffferent
Automatic Speech Recognition - Opportunities on the Flight Deck - Michael Gottscheck, User Experience Design Specialist, Boeing and Millie Blackstun, Researcher ‑ Global Services Digital Solution, Boeing
13:30
15:00
Sven Vanoeteren
Voice & Conversation ‑ User Experience Designer
ERGO
Germany
Sebastian Groth
Product Owner für Voice Assistants & Conversational Services
ERGO
Germany
15:30
16:00
16:30
17:00
Paulo Azevedo
Senior Digital Assistant Engineer
FlixBus
Germany
Dr. Carmen Martínez
Conversational UX Expert
FlixBus
Germany
17:30
Multi-Channel Use of Smart Assistants in Customer Service - Sven Vanoeteren, Voice & Conversation ‑ User Experience Designer, ERGO and Sebastian Groth, Product Owner für Voice Assistants & Conversational Services, ERGO
Text to Speech as a Prerequisite for Scalable Audio Content - Elena Gasthaus, Product Lead Audio & Voice, SPRING Axel Springer Digital News Media and Anne Küpper, Senior Product Manager, Axel Springer Ideas Engineering
To Be Announced Soon - Kristina Siepmann, Digital Innovation & Conversational Design, Nestlé
Conversational Interfaces and the Human Experience - Paulo Azevedo, Senior Digital Assistant Engineer, FlixBus and Dr. Carmen Martínez, Conversational UX Expert, FlixBus
Multi-Channel Use of Smart Assistants in Customer Service - Sven Vanoeteren, Voice & Conversation ‑ User Experience Designer, ERGO and Sebastian Groth, Product Owner für Voice Assistants & Conversational Services, ERGO
Text to Speech as a Prerequisite for Scalable Audio Content - Elena Gasthaus, Product Lead Audio & Voice, SPRING Axel Springer Digital News Media and Anne Küpper, Senior Product Manager, Axel Springer Ideas Engineering
To Be Announced Soon - Kristina Siepmann, Digital Innovation & Conversational Design, Nestlé
Conversational Interfaces and the Human Experience - Paulo Azevedo, Senior Digital Assistant Engineer, FlixBus and Dr. Carmen Martínez, Conversational UX Expert, FlixBus
18:15
Maarten Lens-FitzGerald
Founder & Director
Project Zilver
The Netherlands
18:45
If you'd like to be a speaker at this event, this slot is available.
If you'd like to be a speaker at this event, this slot is available.
19:15
19:30
Engage in Exciting Conversations. Strengthen your Network after a Day full of Knowledge Sharing, Groundbreaking Presentations, and Interesting Conversations. Join Delegates and Speakers in the Relaxed Atmosphere of the Event Venue.
FRIDAY, NOVEMBER 12TH
9:00
9:15
Martin Walter
Senior Business Development Manager
Amazon
Germany
9:45
10:00
If you'd like to be a speaker at this event, this slot is available.
If you'd like to be a speaker at this event, this slot is available.
10:30
11:00
11:30
12:00
Tim Pfeilschifter
Lead Product Manager Voice Assistant
Bayerischer Rundfunk
Germany
Katrin Nachbar
Team Lead Innovation & Digital Development and Social Media
Bayerischer Rundfunk
Germany
12:30
Johannes Fischer
Research Associate ‑ SPEAKER
Fraunhofer Institute
Germany
Johannes Fischer
Research Associate ‑ SPEAKER
Fraunhofer Institute
Germany
13:00
Creating a Multilingual Voice Assistant - Benjamin Vornholt, Product Owner Voice Control, Miele and Mark Thomé, IT Project Lead ‑ Alexa, Miele
Interactive Storytelling on Voice Assistants - Tim Pfeilschifter, Lead Product Manager Voice Assistant, Bayerischer Rundfunk and Katrin Nachbar, Team Lead Innovation & Digital Development and Social Media, Bayerischer Rundfunk
SPEAKER - A Speech Assistant Platform »Made in Germany« - Johannes Fischer, Research Associate ‑ SPEAKER, Fraunhofer Institute
Creating a Multilingual Voice Assistant - Benjamin Vornholt, Product Owner Voice Control, Miele and Mark Thomé, IT Project Lead ‑ Alexa, Miele
Interactive Storytelling on Voice Assistants - Tim Pfeilschifter, Lead Product Manager Voice Assistant, Bayerischer Rundfunk and Katrin Nachbar, Team Lead Innovation & Digital Development and Social Media, Bayerischer Rundfunk
SPEAKER - A Speech Assistant Platform »Made in Germany« - Johannes Fischer, Research Associate ‑ SPEAKER, Fraunhofer Institute
13:45
15:00
15:30
15:45
16:00
Goh Hirose
Acceleration Leader & Startup Investment/Relations Manager
BNP Paribas Cardif
France
Kirill Elsukov
Head of Innovation Labs
BNP Paribas Cardif
Russian Federation
16:30
Multilingual Conversation Design - Margareth Jabczynski, Lead Conversation Designer, Vodafone
Voice Strategy as Part of the Digital Concept - Learnings & Challenges - Andreas Cüppers, Head of Digital, Borussia VfL 1900 Mönchengladbach
The Voice Technology Trends of 2021: What We are Likely to See, and How it Will Affect Customer Interaction - Carl Robinson, Host of the Voice Tech Podcast
Implementing a Voice Robot and What we Achieved - Goh Hirose, Acceleration Leader & Startup Investment/Relations Manager, BNP Paribas Cardif and Kirill Elsukov, Head of Innovation Labs, BNP Paribas Cardif
Multilingual Conversation Design - Margareth Jabczynski, Lead Conversation Designer, Vodafone
Voice Strategy as Part of the Digital Concept - Learnings & Challenges - Andreas Cüppers, Head of Digital, Borussia VfL 1900 Mönchengladbach
The Voice Technology Trends of 2021: What We are Likely to See, and How it Will Affect Customer Interaction - Carl Robinson, Host of the Voice Tech Podcast
Implementing a Voice Robot and What we Achieved - Goh Hirose, Acceleration Leader & Startup Investment/Relations Manager, BNP Paribas Cardif and Kirill Elsukov, Head of Innovation Labs, BNP Paribas Cardif
17:15
The ticket includes full access to the Expo and all sessions in all streams, including the evening reception on the first day. This also includes 12 months of full access to all the online features (matched networking and collaboration in the event online think tank, presentations, and the video archive of all World Class Business Leaders conferences). Catering at the event is included. Choose your pass and click on “Book Conference Pass” to access the registration form.
Vendors and consultants must book the Vendor Conference Pass to attend the conference.
Vendors and consultants must book this pass to attend the conference.
Employees of public institutions such as the government, military and universities can take advantage of this special price.
Access the presentations from this conference online as well as hundreds of other case study videos from global business leaders. The videos are full-length and include the PDFs of the presentation. More videos are added each month with new World Class Business Leaders business transformation conferences bringing best practices to you from around the world. Don't lose this opportunity to stay on top of what business leaders currently do and plan for the future to gain a competitive edge. 12 months of World Class Unlimited are included in any of the Conference Passes.
Fleming's Conference Hotel, Elbinger Straße 1-3, 60487 Frankfurt am Main
For deliveries, please add to the address the following:
11th + 12th of November & WCBLeaders
How to get there:
From Central Station -
At the main station, choose the underground line U4 to "Bockenheimer Warte" and change at the last stop "Bockenheimer Warte" into the U6 to Heerstraße or into the U7 to Hausen. The third station is "Industriehof". From there, cross the street and subway tracks to follow the Königsberger Straße until the second road where you take a left. The hotel is located on the left side.
From the airport -
The lines S8 and S9 run from the airport to the main train station. At the main station, choose the underground line U4 to "Bockenheimer Warte" and change at the last stop "Bockenheimer Warte" into the U6 to Heerstraße or into the U7 to Hausen. The third station is "Industriehof". From there, cross the street and subway tracks to follow the Königsberger Straße until the second road where you take a left. The hotel is located on the left side.
Parking:
You can park your car in the hotel's own underground car parking or right in the hotel courtyard for a daily charge of €15,00. If the parking area from the Flemings Conference Hotel is full, we recommend as an alternative to the parking area "Brentanobad", Rödelheimer Parkweg, 60489 Frankfurt am Main, Germany.
As a registered attendee, visit the event’s online think tank where you can see your fellow attendees’ profiles and priorities to get in touch, arrange meetings and collaborate with your best networking opportunities. Also, your conference documentation awaits you in this World Class Business Leaders think tank.
Visit the Think TankWe are looking for the best practices that shape tomorrow's world. If you would like to contribute to this event as speaker, please fill out the speaker application form here.
If you have already been in contact with the event organization team and are confirming the details of your presentation, please access the speaker questionnaire here.
Get in front of top decision makers of your field! In total, we expect more than € 100M in budgets attending. To get more information and make your business grow, inquire here.
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