"I liked the event very much - the speakers were very high class and I had great conversations with other participants and I generated valuable business contacts."
Anett Hötzel, Head of Digitalization, Felix Schöller Group"A great forum for discussing new ideas, making new contacts and learning from others. Good mix across industries, company sizes and their challenges."
Pranjal Kothari, CDO, Sparkasse Bremen"The high quality of the speakers and their exciting presentations were very remarkable! The event offers excellent networking opportunities."
Alfred Lief, Future Solutions, AirbusThrough a mix of case-study presentations, interactive roundtable discussions, Q&A sessions and hands-on workshops, you will gain inspiring perspectives. The multi-stream format allows you to move freely between the sessions. Create your own personal agenda from the case studies and interactive round tables. If you can't participate in the conference onsite, you have the possibility to get the insights of the decision-makers via live streaming.
Decision Makers and Leaders in Digital User Experience, VUI Experience, Voice & Audio Branding, Innovation, Conversational Design, Content Marketing, Customer Support & Services and Omnichannel Marketing
This event is co-located with the World Class Digital Customer Experience 2021 and the Esports Sponsorship Best Practices 2021 and the .
View all agendas together or the World Class Digital Customer Experience 2021 and the Esports Sponsorship Best Practices 2021 and the https://www.worldclassbusinessleaders.com/events/VCB21EU separately.
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THURSDAY, NOVEMBER 11TH
9:00
9:15
9:45
10:15
Benjamin Steen
Head of Customer Care ‑ Digital Licencing & Stadium
FC Bayern München
Deutschland
10:45
11:15
11:45
12:15
Swisscom Voice Assistant - A Holistic Digital Customer Experience - Dr. Laura Dreessen, Conversational AI Strategist & VUI Architect, VUI.agency and Mihajlo Zivkovic, Program Manager Voice, Swisscom
Brand Development in Esports - How Interstuhl Became a National Pioneer for Gaming Chairs with Backforce - Niklas Timmermann, Founder, Skillshot and Stefan Krumme, Head of Backforce, Backforce
Voice Undresses You - Mirko Knoll, Senior Manager Connected Devices, Deutsche Telekom and Bernhard Hochstätter, Executive Product Manager & Tribe Lead Voice Platform, Deutsche Telekom
Swisscom Voice Assistant - A Holistic Digital Customer Experience - Dr. Laura Dreessen, Conversational AI Strategist & VUI Architect, VUI.agency and Mihajlo Zivkovic, Program Manager Voice, Swisscom
Brand Development in Esports - How Interstuhl Became a National Pioneer for Gaming Chairs with Backforce - Niklas Timmermann, Founder, Skillshot and Stefan Krumme, Head of Backforce, Backforce
Voice Undresses You - Mirko Knoll, Senior Manager Connected Devices, Deutsche Telekom and Bernhard Hochstätter, Executive Product Manager & Tribe Lead Voice Platform, Deutsche Telekom
13:00
14:30
Alexander Werle
Principal Consultant Life & Smart Technology
diffferent
Germany
Carsten Pietruck
Director Digital Solutions & Services
ABUS August Bremicker Söhne
Deutschland
15:00
Tomas Granryd
Head of Voice Platforms
Swedish Radio
Sweden
Tomas Granryd
Head of Voice Platforms
Swedish Radio
Sweden
15:30
Sven Vanoeteren
Voice & Conversation ‑ User Experience Designer
ERGO
Germany
Sebastian Groth
Product Owner für Voice Assistants & Conversational Services
ERGO
Germany
16:00
New Growth Needs New Metrics - Sustainability in Digital Product Development - Alexander Werle, Principal Consultant Life & Smart Technology, diffferent and Carsten Pietruck, Director Digital Solutions & Services, ABUS August Bremicker Söhne
Challenges and Opportunities with Voice for Radio Broadcasters - Tomas Granryd, Head of Voice Platforms, Swedish Radio
Data-Driven Product Design for Voice Assistants in Customer Service - Sven Vanoeteren, Voice & Conversation ‑ User Experience Designer, ERGO and Sebastian Groth, Product Owner für Voice Assistants & Conversational Services, ERGO
New Growth Needs New Metrics - Sustainability in Digital Product Development - Alexander Werle, Principal Consultant Life & Smart Technology, diffferent and Carsten Pietruck, Director Digital Solutions & Services, ABUS August Bremicker Söhne
Challenges and Opportunities with Voice for Radio Broadcasters - Tomas Granryd, Head of Voice Platforms, Swedish Radio
Data-Driven Product Design for Voice Assistants in Customer Service - Sven Vanoeteren, Voice & Conversation ‑ User Experience Designer, ERGO and Sebastian Groth, Product Owner für Voice Assistants & Conversational Services, ERGO
16:45
17:15
17:45
18:15
Michael McTear
Expert in Spoken Language Technologies & Conversational Interfaces
Ulster University
Irland
Michael McTear
Expert in Spoken Language Technologies & Conversational Interfaces
Ulster University
Irland
18:45
Designing CX of Tomorrow - Kristina Siepmann, Digital Innovation & Conversational Design, Nestlé
Designing for More Natural Conversations - Challenges and Solutions - Michael McTear, Expert in Spoken Language Technologies & Conversational Interfaces, Ulster University
Designing CX of Tomorrow - Kristina Siepmann, Digital Innovation & Conversational Design, Nestlé
Designing for More Natural Conversations - Challenges and Solutions - Michael McTear, Expert in Spoken Language Technologies & Conversational Interfaces, Ulster University
19:30
20:00
Engage in exciting conversations. Strengthen your network after a day full of knowledge sharing, groundbreaking presentations, and interesting conversations. Join delegates and speakers in the relaxed atmosphere of the event venue.
FRIDAY, NOVEMBER 12TH
9:00
9:15
Peter Glade
Commercial Director
SunExpress Airlines
Germany
9:45
Sebastian Hornung
Senior Manager Branded Entertainment
Porsche
Germany
10:15
10:45
11:15
Paulo Azevedo
Senior Solutions Architect Voice Assistants and Customer Service
FlixBus
Germany
Dr. Carmen Martínez
Senior Conversational UX Designer
FlixBus
Deutschland
11:45
Carolina Held
Business Development Manager
Fraunhofer IAIS
Germany
Dorothee Kitz
Business Development Manager
Fraunhofer IAIS
Germany
12:15
Key Success Factors to Become an Endemic Esports Brand - Sebastian Hornung, Senior Manager Branded Entertainment, Porsche
SPEAKER - A Speech Assistant Platform »Made in Germany« - Carolina Held, Business Development Manager, Fraunhofer IAIS and Dorothee Kitz, Business Development Manager, Fraunhofer IAIS
Key Success Factors to Become an Endemic Esports Brand - Sebastian Hornung, Senior Manager Branded Entertainment, Porsche
SPEAKER - A Speech Assistant Platform »Made in Germany« - Carolina Held, Business Development Manager, Fraunhofer IAIS and Dorothee Kitz, Business Development Manager, Fraunhofer IAIS
13:00
14:30
Anne Küpper
Product Lead Audio and Voice Tech
Axel Springer Ideas Engineering
Germany
14:45
15:15
Goh Hirose
Acceleration Leader & Startup Investment/Relations Manager
BNP Paribas Cardif
France
15:30
Aravoices – Exclusive Synthetic Voices for Media Brands - Anne Küpper, Product Lead Audio and Voice Tech, Axel Springer Ideas Engineering
Local CX in a Global eCommerce Platform - Matthias Boulliung, International eCommerce Platform Product Owner, Nestlé
Aravoices – Exclusive Synthetic Voices for Media Brands - Anne Küpper, Product Lead Audio and Voice Tech, Axel Springer Ideas Engineering
Local CX in a Global eCommerce Platform - Matthias Boulliung, International eCommerce Platform Product Owner, Nestlé
16:15
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