The leading business conference

The On- and Offline Classroom for Business Leaders

"Thanks a million to the World Class Business Leaders team for the great organization and the excellent lineup of experts. It was such a humbling and honoring experience and I am very grateful for it!"

Aymen Ismail

Head of Customer Engagement Solutions

smart Europe

"It was great to get various learnings from the best practices of other companies that we can apply to our projects. The setup and format of networking and discussion rounds really make it easy to get connected with valuable business contacts."

Roman Neumann

Principal Digital Transformation & New Business

SCHUFA Holding

"Thanks #wcbleaders for 2 intensive days dedicated to the latest trends and best practices in digital #customerexperience"

Sabrina Majchrzak

Head of Customer Experience

ALDI Nord

How It Works

Like-minded peers show their latest developments, successes and failures in case study presentations
Get access easily to all speakers and delegates through Q&A sessions and hands-on workshops
Network face-to face as well as engage in the online Think Tank

Facts

Limited to

120

Attendees
Limited to

80

Companies

20

Speakers

80/20

End User / Vendor Ratio

Why attend?

Gain cross-industry insights, drive user-centric initiatives, and boost omnichannel & AI projects
Lead the digital revolution, enhance customer experience, and stay ahead of the competition
Form strategic partnerships, fuel unprecedented growth

Agenda

First day of conference

TUESDAY, NOVEMBER 28TH

9:00

Conference Opening by the Organizer and Welcome to the Chairwoman of the 1st day

Nataliia Sotska

Marketing Professional in the B2B Service Industry
Spain

9:15

GenAI in Automotive UX - Voice Assistants Become Conversational Bots?

Andreas Biehl

Head of Voice Assistant and User Interaction Concepts
Mercedes‑Benz
Germany

9:45

Peter Eisele

Head of Customer Journey Design & Analytic
Congstar
Germany

Beyond Touchpoints - Journey-Centric CX Management

Marén Kutsch

Customer Journey Designer
Congstar
Germany

10:15

Customer Experience at Cosnova: Create meaningful Experiences for you and your Consumers

Christian Herold

Managing Director New Venture Hub Berlin
Cosnova
Germany

10:45

Coffee Break with Networking

11:15

Transforming Digital Commerce: How Omnichannel & (Generative) AI impact Customer Experience

Andreas Grund

Partner
diconium strategy
Germany

11:45

Navigating Growth and Partnerships: A Success Story

Christoph Radjeh

Senior Partnerships Manager DACH
TicketSwap
Germany

12:15

Engage with the speakers in extended Q&A sessions to dive deeper into the topics:

  1. GenAI in Automotive UX - Voice Assistants Become Conversational Bots?

    Andreas Biehl (Mercedes‑Benz)

  2. Beyond Touchpoints - Journey-Centric CX Management

    Peter Eisele (Congstar)
    and
    Marén Kutsch (Congstar)

  3. Transforming Digital Commerce: How Omnichannel & (Generative) AI impact Customer Experience

    Andreas Grund (diconium strategy)

  4. Navigating Growth and Partnerships: A Success Story

    Christoph Radjeh (TicketSwap)

Engage with the speakers in extended Q&A sessions to dive deeper into the topics:

  1. GenAI in Automotive UX - Voice Assistants Become Conversational Bots?

    Andreas Biehl (Mercedes‑Benz)

  2. Beyond Touchpoints - Journey-Centric CX Management

    Peter Eisele (Congstar)
    and
    Marén Kutsch (Congstar)

  3. Transforming Digital Commerce: How Omnichannel & (Generative) AI impact Customer Experience

    Andreas Grund (diconium strategy)

  4. Navigating Growth and Partnerships: A Success Story

    Christoph Radjeh (TicketSwap)

13:00

Lunch with Networking

14:30

Mastering Customer Experience in Pharma: Applying Universal Methodologies for Success

Dr. Christian Velten

Strategic Lead Digital Customer Experience
Hoffmann La Roche
Switzerland

15:00

AI-Powered Insurance: Creating a New Paradigm in Customer Experience

Stefanie Pipenhagen

Head of Customer Experience
Lemonade
The Netherlands

15:15

DON'T HIT SNOOZE ON SUCCESS: the power of Content Marketing

Nataliia Sotska

Marketing Professional in the B2B Service Industry
Spain

15:45

Coffee Break with Networking

16:15

Transforming Oil & Gas Retail Sites into Digital Hubs of Services

Stelios Panaretos

IT Retail Manager
Motor Oil (Hellas) Corinth Refineries
Greece

16:45

Leveraging Voice of the Customer Data for Digital Transformation in Customer Service

Rob Wilson

Customer Service Director
Hyperoptic
United Kingdom

17:15

Engage with the speakers in extended Q&A sessions to dive deeper into the topics:

  1. Mastering Customer Experience in Pharma: Applying Universal Methodologies for Success

    Dr. Christian Velten (Hoffmann La Roche)

  2. DON'T HIT SNOOZE ON SUCCESS: the power of Content Marketing

    Nataliia Sotska (Spain)

  3. Transforming Oil & Gas Retail Sites into Digital Hubs of Services

    Stelios Panaretos (Motor Oil (Hellas) Corinth Refineries )

  4. Leveraging Voice of the Customer Data for Digital Transformation in Customer Service

    Rob Wilson (Hyperoptic)

Engage with the speakers in extended Q&A sessions to dive deeper into the topics:

  1. Mastering Customer Experience in Pharma: Applying Universal Methodologies for Success

    Dr. Christian Velten (Hoffmann La Roche)

  2. DON'T HIT SNOOZE ON SUCCESS: the power of Content Marketing

    Nataliia Sotska (Spain)

  3. Transforming Oil & Gas Retail Sites into Digital Hubs of Services

    Stelios Panaretos (Motor Oil (Hellas) Corinth Refineries )

  4. Leveraging Voice of the Customer Data for Digital Transformation in Customer Service

    Rob Wilson (Hyperoptic)

18:00

Summary of the 1st Day

18:15

Evening Reception with Sparkling Wine, Beer, Snacks, and Networking

Engage in exciting conversations. Strengthen your network after a day full of knowledge sharing, groundbreaking presentations, and interesting conversations. Join delegates and speakers in the relaxed atmosphere of the event venue.

Second day of conference

WEDNESDAY, NOVEMBER 29TH

9:00

Day 2 Opening by the Organizer and Welcome to the Chairwoman of the 2nd day

Christina Hirsch

Executive Vice President Shops and Retail
Swisscom
Switzerland

9:15

Driving User Experience with Digital Investment Solutions

Stefan Reinhardt

Vice President Business Development Digital Distribution Europe
Allianz Global Investors
Germany

9:45

Blockchain: Revolutionizing Gaming and Unlocking New Opportunities

Assad Dar

Co‑Founder & Cheif Visionary Officer
MoonGaming
Germany/United Arab Emirates

10:15

Effortless deep tech: How to transform EV charging into a fun and profitable experience

Ben Kegler

Director of Marketing & Communication
Switch EV
United Kingdom

10:45

Coffee Break with Networking

11:15

Content is King and AI its Queen

Bent Boeer

Head of Performance Marketing
PepsiCo Europe
Germany

11:45

The Power of the Handshake: Bridging Physical and Digital Sales Experience

Christina Hirsch

Executive Vice President Shops and Retail
Swisscom
Switzerland

12:15

Engage with the speakers in extended Q&A sessions to dive deeper into the topics:

  1. Driving User Experience with Digital Investment Solutions

    Stefan Reinhardt (Allianz Global Investors)

  2. Effortless deep tech: How to transform EV charging into a fun and profitable experience

    Ben Kegler (Switch EV)

  3. Content is King and AI its Queen

    Bent Boeer (PepsiCo Europe)

  4. The Power of the Handshake: Bridging Physical and Digital Sales Experience

    Christina Hirsch (Swisscom)

Engage with the speakers in extended Q&A sessions to dive deeper into the topics:

  1. Driving User Experience with Digital Investment Solutions

    Stefan Reinhardt (Allianz Global Investors)

  2. Effortless deep tech: How to transform EV charging into a fun and profitable experience

    Ben Kegler (Switch EV)

  3. Content is King and AI its Queen

    Bent Boeer (PepsiCo Europe)

  4. The Power of the Handshake: Bridging Physical and Digital Sales Experience

    Christina Hirsch (Swisscom)

13:00

Empowering Data-Driven Transformation: Unleashing Advanced Analytics in Cultivating a True Data-Driven Culture

Fotis Dimakis

Head of Data Science & Artificial Intelligence
Coca‑Cola Hellenic Bottling Company
Greece

13:30

Lunch with Networking

14:45

End of the Conference with Summary of the 2nd Day

Book Your Tickets

Tickets

Conference Pass

Vendors and consultants must book the Vendor Conference Pass to attend the conference.

€799,00

Vendor Conference Pass

View pass description

€1.999,00

  • Full access to the event (Tracks, Networking, Roundtable Discussions, including lunch and evening reception)
  • Online access to the exclusive conference community on worldclassbusinessleaders.com for 12 months, where you will find the video archive of the conference
  • Full online access to the exclusive conference community on worldclassbusinessleaders.com with live streaming, PDF and Video access
  • "Book Conference Pass" to access the registration form. Sales are non-refundable. In the case you cannot attend, you receive a voucher for a third party or a future event.

World Class Unlimited Online Pass

World Class Unlimited Annual Subscription

€299,99 Book Now

World Class Unlimited Monthly Subscription

€29,99 Book Now

  • Access the presentations from this conference online as well as hundreds of other case study videos from global business leaders.
  • The videos are full-length and include the PDFs of the presentation.
  • More videos are added each month with new World Class Business Leaders business transformation conferences bringing best practices to you from around the world.
  • Don't lose this opportunity to stay on top of what business leaders currently do and plan for the future to gain a competitive edge.
  • 12 months of World Class Unlimited are included in any of the Conference Passes.

Become a Speaker or Sponsor

Speaker Application

We are looking for the best practices that shape tomorrow's world. If you would like to contribute to this event as speaker, please fill out the speaker application form here.

Speaker Application

Register as a Speaker

If you have already been in contact with the event organization team and are confirming the details of your presentation, please access the speaker questionnaire here.

Register as a Speaker

Become a Business Partner

Do you provide a solution or service that is relevant for the attending decision-makers and want to share your expertise with them to generate leads? Inquire here about your options.

Supported by Partners such as

Contributors

Think Tank

As a registered attendee, visit the event’s online think tank where you can see your fellow attendees’ profiles and priorities to get in touch, arrange meetings and collaborate with your best networking opportunities. Also, your conference documentation awaits you in this World Class Business Leaders think tank.

Visit the Think Tank  How to Use the Think Tank? 

Downloads

Are you looking to make the most of your experience at the upcoming event? Take advantage of our exclusive event material!

Download our networking strategies guide, our confirmed speaker's list and much more.

Plus, gain access to exclusive content before and after the event.

Don't miss this opportunity to maximize your return on investment in the event and make the most of your experience! Download additional materials about the conference. You will find flyers, logos, banners, signature templates, and press releases.

Download Conference Materials