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Christian Velten

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About

  • Strategic Lead Digital Customer Experience at Hoffmann La Roche
  • Pharmaceuticals
  • Basel, Basel-Stadt, Switzerland

Interests
  • Common
  • Vendor

My Knowledge Level
Digital Marketing Omnichannel Touchpoints User Experience and Engagement Customer Centricity Customer Experience Management
My Personal Interests
Omnichannel Touchpoints User Experience and Engagement Customer Centricity Customer Experience Management Customer Intelligence
My Job Priorities
Omnichannel Touchpoints User Experience and Engagement Customer Centricity Customer Experience Management Customer Intelligence

Artificial Intelligence

AI in the Internet of Things
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Machine Learning
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Algorithmic Game Theory and Computational Mechanism Design
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Computer Vision
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Deep Learning
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Customer Relationship Management

Automated Customer Support & Service
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Omnichannel Touchpoints
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CRM Outsourcing
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CRM in the Cloud
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Call Center Management
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Market Communications

Digital Marketing
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Advertising
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Affiliate Marketing
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Customer Portals
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Direct Marketing
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Social Collaboration

User Experience and Engagement
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Collaboration Vendor Selection
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Digital / Social Workplace
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Measuring Social Business Return on Investment
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Mobile Collaboration
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Innovation Management

Business Model Innovation
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Collaboration with Academic Institutions
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Cross-Border R&D Projects
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Cross-Industry Innovation Cooperations
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Customer-Led Innovation
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Internal Communications

Aligning Internal Communications with Business Objectives
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Blog, Microblogging
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Change Communication
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Controlling and Evaluation
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Internal Communication Strategy
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Market Research

Analysis of Market Opportunities
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Consumption and Purchase Behavior
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Customer Surveys
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Identification of New and Emerging Markets
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Test Market Simulations
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Product Management

Product Development
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Product Differentiation
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Product Lifecycle Management
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Product Management Process Optimization
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Product Marketing
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Product / Service Development

Evaluation of Existing Products
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Failure Modes and Effects Analysis
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Improvement of Operational Service Processes
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Product / Service Modification
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Product Guidelines
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Contact Information

There is no public contact information for this user.

Elevator Pitch

My expertise is in Omnichannel Touchpoints, Digital Marketing, User Experience and Engagement and I am most involved in User Experience and Engagement, Omnichannel Touchpoints, and Customer Centricity.

Positions

SCITARI - Dr. Christian Velten Informationsdienste
Founder and CEO January 1999 - October 2008
Novartis
Knowledge Analyst November 2008 - June 2014
Actelion
Global Medical Product Manager June 2014 - December 2018
Actelion (Janssen Pharmaceuticals)
Lead Global Digital Strategy TA PH June 2018 - October 2019
Hoffmann La Roche
Head Medical Customer Experience June 2019 - January 2022
Hoffmann La Roche
Strategic Lead Digital Customer Experience February 2022 - Present

Education

TU Darmstadt
Microbiology/Genetics - Dipl.-Biol. (Master) October 1988 - December 1993
Hannover Medical School/ University
Molecular Biology - Dr. rer. nat. (PhD) May 1994 - December 1997

Presentations of Christian Velten
Unlimited
Mastering Customer Experience in Pharma: Applying Universal Methodologies...

Dr. Christian Velten, Strategic Lead Digital Customer Experience at Hoffmann La Roche

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