Nicole Hanig
Jobtitle
Global Product Owner & Digital Platform Manager
Company
SMA Solar Technology
Industry
Renewables & Environment
Location
Kassel, Germany
Interests
- Customer Journey Mapping
- Customer Service Strategies
- Automated Customer Support & Service
- Chatbots
- Call Center Management
Areas
-
Customer Relationship Management
MY WORK PREFERENCES -
Automated Customer Support & Service
-
Call Center Management
-
Chatbots
-
CRM in the Cloud
-
Customer Journey Mapping
-
Customer Relationship Management (CRM)
-
Customer Service Strategies
-
Customer Value
-
Data Quality and CRM Systems
-
Omnichannel Touchpoints
-
Partner Management
-
Service Center Management
-
Market Communications
MY WORK PREFERENCES -
Customer Portals
-
Sales Management
MY WORK PREFERENCES -
Alliance / Channel Sales Management
-
Training, Coaching and Sales Communications
Contact Information
There is no public contact information for this user.
Elevator Pitch
My expertise is in Digital Transformation, Sales & Service Strategy, and translating business requirements into digital solutions by bridging Business and Technology. In addition, I support the development of operating models and AI-enabled ways of working.
Positions
Global Product Owner & Digital Platform Manager
Global Product Owner & Digital Platform Manager