Marcel Altinkum
Jobtitle
Head of Customer Experience
Company
DERTOUR Deutschland
Industry
Travel & Tourism
Location
Köln, Deutschland
Interests
- Customer Service Strategies
- Customer Experience Management
- Automated Customer Support & Service
- Customer Centricity
- Omnichannel Touchpoints
Areas
-
Artificial Intelligence
MY WORK PREFERENCES -
Generative AI
-
Customer Relationship Management
MY WORK PREFERENCES -
Automated Customer Support & Service
-
Customer Centricity
-
Customer Experience Management
-
Customer Journey Mapping
-
Customer Loyalty
-
Customer Relationship Management (CRM)
-
Customer Service Strategies
-
Omnichannel Touchpoints
-
Voice of Customer & Customer Insights
-
Market Communications
MY WORK PREFERENCES -
Digital Marketing
-
Omnichannel Marketing
-
Social Media Marketing
-
Marketing Planning & Controlling
MY WORK PREFERENCES -
Marketing Automation
-
Sales Management
MY WORK PREFERENCES -
eCommerce
-
Sales and Marketing Alignment
Contact Information
There is no public contact information for this user.
Elevator Pitch
My expertise is in Omnichannel Touchpoints, Automated Customer Support & Service, Customer Experience Management and I am most involved in Customer Experience Management, Customer Service Strategies, and Automated Customer Support & Service.
Positions
Head of Customer Experience
December 2025 - Present