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Catalina Navarro Ruiz

Connect with Catalina Navarro Ruiz and discover smarter networking with World Class Business Leaders

Jobtitle

Gerente de Experiencia de Clientes Aramco - Esmax

Company

Esmax-Aramco

Industry

Accounting

Location

Santiago, Metropolitana, Chile

Budget

I'm responsible for a budget of

2000000 USD

I influence a budget of

10000000 USD

Interests

  • Brand Implementation
  • Brand Strategy
  • Consumption and Purchase Behavior
  • Brand Engagement
  • Co-Branding / Brand Partnerships

Areas

  • Artificial Intelligence

    MY WORK PREFERENCES
  • Agentic AI and Autonomous Workflows
  • AI in the Internet of Things
  • AI Readiness and Workforce Upskilling
  • AI Sovereignty
  • AI Strategy, Governance and Operating Models
  • AI Trust, Risk and Compliance
  • Algorithmic Game Theory and Computational Mechanism Design
  • Computer Vision
  • Data Platforms and AI Readiness
  • Deep Learning
  • Enterprise Automation and Process Optimization
  • Generative AI
  • Human-Agent Collaboration and Workforce Productivity
  • Knowledge Agents, RAG and Enterprise Search
  • LLM and Agent Integration with Enterprise Systems
  • LLM Processing and Integration
  • LLM Security and Compliance
  • LLM Strategy and Governance
  • Machine Learning
  • Multi-Agent Systems and Orchestration
  • Natural Language Processing
  • Neuromorphic Computing
  • Recommender Systems
  • Reinforcement Learning
  • Robotics and AI

  • Brand Management

    MY WORK PREFERENCES
  • Brand Engagement
  • Brand Implementation
  • Brand Strategy
  • Co-Branding / Brand Partnerships
  • Digital Branding
  • Rebranding

  • Corporate Management

    MY WORK PREFERENCES
  • Business Analysis
  • Centralization versus De-Centralization
  • Continual Improvement
  • General Management in Transformation
  • Implementation and Strategy Realization
  • Managing Complexity
  • Organization Design
  • Outsourcing versus Insourcing
  • Process Design
  • Project Portfolio Management
  • Restructuring
  • Strategic Control
  • Strategic Management Instruments
  • Strategy Implementation

  • Corporate Policy / Strategy

    MY WORK PREFERENCES
  • Business Alliances
  • Business Development
  • Business Simulation
  • Corporate Culture
  • Corporate Governance und Ethics
  • Corporate Philosophy and Values
  • Generating Strategic Options
  • Stakeholder Management
  • Strategic Analysis
  • Strategic Decision Making Processes
  • Strategy Formulation and Planning
  • Vision and Mission

  • Customer Relationship Management

    MY WORK PREFERENCES
  • Automated Customer Support & Service
  • Call Center Management
  • Chatbots
  • Closed Loop Marketing
  • Collaborative CRM
  • CRM in the Cloud
  • CRM Outsourcing
  • Customer Acquisition
  • Customer Centricity
  • Customer Experience Management
  • Customer Intelligence
  • Customer Interface
  • Customer Journey Mapping
  • Customer Lifecycle Management
  • Customer Loyalty
  • Customer Relationship Management (CRM)
  • Customer Service Strategies
  • Customer Value
  • Data Quality and CRM Systems
  • Emotional Relationship Management
  • Net Promoter Score
  • Omnichannel Touchpoints
  • Partner Management
  • Service Center Management
  • Social and Online CRM
  • Social Complaint Management
  • Social Scores
  • Voice of Customer & Customer Insights

  • Digital Transformation

    MY WORK PREFERENCES
  • Big Data Analytics
  • Cloud Integration
  • Content Strategy for Social Media
  • Data Acquisition
  • Data Insights
  • Digital Disruption
  • Digital Innovation
  • Digital Strategy
  • Digital Workflow Optimization
  • Gamification
  • Social Listening
  • Social Media Analytics
  • Strategic AI Integration

  • Innovation Management

    MY WORK PREFERENCES
  • Business Model Innovation
  • Collaboration with Academic Institutions
  • Cross-Border R&D Projects
  • Cross-Industry Innovation Cooperations
  • Customer-Led Innovation
  • Design Thinking
  • From R&D to Connect and Develop (C&D)
  • Innovation Crowdsourcing
  • Innovation Culture
  • Innovation Excellence
  • Open Innovation
  • R&D Networks and Alliances
  • Scenario Planning and Simulation
  • Sustainable Innovations
  • Technology Roadmaps
  • Time-to-Market and Fast Innovation

  • Internal Communications

    MY WORK PREFERENCES
  • Aligning Internal Communications with Business Objectives
  • Blog, Microblogging
  • Change Communication
  • Controlling and Evaluation
  • Internal Communication and Diversity
  • Internal Communication and Employee Engagement
  • Internal Communication Strategy
  • Internal Crisis Communication
  • Internal Newsletter
  • Intranet
  • Paper-based Communication
  • Podcasts / Videocasts
  • Virtual Conferences

  • Leadership / Change

    MY WORK PREFERENCES
  • Communication and Conflict Management
  • Delegation & Empowerment
  • Establishing a Culture of Trust
  • Executive Coaching
  • Incentive Systems and Motivation Strategies
  • Leading Change
  • Leading Leaders
  • Management
  • Teams and Team Development
  • Virtual Leadership - Leading in Absentia

  • Managing the Corporate Research & Development Department

    MY WORK PREFERENCES
  • Building Cross-Functional R&D Teams
  • Collaboration of R&D with other Departments
  • Employee Motivation in R&D
  • R&D Change Management
  • R&D Process Standardization
  • R&D Project Management
  • R&D Talent Management
  • Team Innovation Effectiveness

  • Market Communications

    MY WORK PREFERENCES
  • Advertising
  • Affiliate Marketing
  • Customer Portals
  • Digital Marketing
  • Direct Marketing
  • Email Campaigns
  • Event Marketing
  • Mobile Marketing
  • Multi Channel Management
  • Omnichannel Marketing
  • Online Communications
  • Search Engine Marketing
  • Social Media Marketing
  • Sponsorship

  • Marketing Planning & Controlling

    MY WORK PREFERENCES
  • Competitive Analysis
  • Marketing Automation
  • Marketing Balanced Scorecard
  • Marketing Key Performance Indicators
  • Marketing Performance Management
  • Marketing Reporting
  • Marketing Research
  • Online Marketing Strategy
  • Proving Marketing Return On Investment
  • Strategic Marketing Planning
  • Tracking Marketing Costs
  • Web Controlling and Analytics

  • Market Research

    MY WORK PREFERENCES
  • Analysis of Market Opportunities
  • Consumption and Purchase Behavior
  • Customer Surveys
  • Identification of New and Emerging Markets
  • Test Market Simulations
  • Trend Research

  • Market Strategy

    MY WORK PREFERENCES
  • Brand Leadership
  • Emerging Market Business Development
  • International Market Development Strategy
  • Maintaining and Strengthening the Market Position
  • Market Analysis and Strategy Setting
  • Market-Driven Strategies
  • Market-Driving Strategies
  • Market Segmentation and Differentiation

  • Mobile / Perimeterless / Ubiquitous Computing

    MY WORK PREFERENCES
  • App Delivery
  • Bring Your Own Device (BYOD)
  • Corporate Apps
  • Corporate Tablets
  • External Collaborators
  • Mobile Business Processes
  • Mobile Collaboration Technologies
  • Mobile Compliance, Data Protection and Data Security
  • Mobile Device Management
  • Mobile Device Virtualization
  • Mobile Governance
  • Mobile Security
  • Perimeterless Security
  • Ubiquitous Computing

  • Public Relations

    MY WORK PREFERENCES
  • Coalition Building
  • Corporate Identity
  • Crisis Communications / Issue Management
  • Digital Media Strategy
  • Digital Relations / Social Media
  • International PR
  • Legislative and Regulatory Initiatives
  • Media Relations
  • Online Reputation Management / Monitoring
  • Public Affairs
  • Search Engine Optimization

  • Quality Management

    MY WORK PREFERENCES
  • Business Process Quality
  • Extending Quality Management Across the Enterprise
  • Integration of Project, Quality and Risk Management
  • Legal Aspects of Quality Management
  • Product Liability Prevention
  • Quality Control Guidelines and Certification
  • Quality Costs
  • Quality Process Management
  • Total Quality Management (TQM)

  • R&D Strategy

    MY WORK PREFERENCES
  • Project Appraisal and Prioritization
  • R&D Capacity Management
  • R&D Contracts
  • R&D Ethics
  • R&D Outsourcing
  • R&D Planning
  • R&D Portfolio Management
  • R&D Strategy Setting

  • Research

    MY WORK PREFERENCES
  • Blue-Sky Investigations
  • Customer Surveys as R&D Support
  • Diagnostic Tools
  • Market Research as R&D Support
  • Product Research as R&D Support
  • Qualitative Research
  • Quantitative Research

  • Sales Management

    MY WORK PREFERENCES
  • Alliance / Channel Sales Management
  • Bid and Tender Management
  • Category Management
  • Computer Aided Selling (CAS)
  • Customer Scoring
  • eCommerce
  • International Key Account Management
  • Mobile Commerce
  • Personal Selling
  • Pricing
  • Recruitment of Sales Staff
  • Sales and Marketing Alignment
  • Sales Forecasting
  • Sales Incentives and Commissions
  • Sales Operations
  • Sales Organization in Emerging Markets
  • Sales Performance Management
  • Sales Planning
  • Sales Promotion
  • Sales Reporting
  • Sales Strategy
  • Sales Techniques
  • Solution Selling
  • Training, Coaching and Sales Communications

  • Virtual and Augmented Reality

    MY WORK PREFERENCES
  • Artificial Intelligence in XR
  • Cloud-Based XR
  • Collaboration in VR
  • Real-Time Rendering
  • V-Commerce & Retail (Immersive and Virtual Products)
  • VR and AR for Engineering and Manufacturing
  • VR and AR Gamification
  • VR and AR Hardware
  • VR and AR Software
  • VR for Architecture
  • VR for Branding, Marketing and PR
  • VR for Construction
  • VR for Corporate Learning and HR
  • VR for Maintenance
  • VR in Logistics
  • VR Storytelling
  • XR Gaming

  • Voice-Connected Business

    MY WORK PREFERENCES
  • Connected Car
  • Connected Home
  • Conversational AI
  • Emotion Recognition in Voice Applications
  • Holistic Voice Customer Experience
  • Smart Home
  • Speech Recognition and NLP
  • Third-Party Voice Apps & Services
  • Voice Application Security
  • Voice Assistant Hardware Engineering
  • Voice Assistants in the Workplace
  • Voice Assistant Software Development
  • Voice-Connected Product Positioning
  • Voice Marketing and Digital Strategy
  • Voice Platform Selection
  • Voice User Interfaces

  • Voice Marketing

    MY WORK PREFERENCES
  • Sonic Branding
  • Speech Recognition
  • Voice-Activated Content & Devices
  • Voicebots
  • Voice Marketing & Digital Strategy
  • Voice Search SEO

Contact Information

There is no public contact information for this user.

Elevator Pitch

With over 20 years of experience in Customer Experience, I am passionate about understanding customers, anticipating their evolving needs, and transforming insights into meaningful experiences that create value for both customers and the business. I specialize in defining and leading CX transformation strategies, turning strategy into action by connecting people, processes, technology, and customer insights. I thrive on mobilizing cross-functional teams around a shared vision, bridging physical and digital experiences, and making customer-centricity tangible across the organization. Throughout my career, I have focused on building strong relationships, inspiring teams, and transforming ideas into experiences that deliver meaningful impact.

Positions

Gerente de Experiencia de Clientes Aramco - Esmax
May 2024 - Present

Education

Ingenería Comercial - Universitario
March 2001 - December 2005