Albina Kamm
Jobtitle
Head of Retail Service Operations
Company
Carl Zeiss Extended Reality GmbH
Industry
Electrical/Electronic Manufacturing
Location
Aalen, Germany
Interests
- International Key Account Management
- Automated Customer Support & Service
- AI Sovereignty
- Customer Service Strategies
- Sales Performance Management
Areas
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Artificial Intelligence
MY WORK PREFERENCES -
AI Readiness and Workforce Upskilling
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AI Sovereignty
-
AI Trust, Risk and Compliance
-
Multi-Agent Systems and Orchestration
-
Customer Relationship Management
MY WORK PREFERENCES -
Automated Customer Support & Service
-
Chatbots
-
Customer Acquisition
-
Customer Journey Mapping
-
Customer Service Strategies
-
Omnichannel Touchpoints
-
Market Communications
MY WORK PREFERENCES -
Multi Channel Management
-
Sales Management
MY WORK PREFERENCES -
eCommerce
-
International Key Account Management
-
Recruitment of Sales Staff
-
Sales and Marketing Alignment
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Sales Performance Management
-
Sales Planning
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Sales Promotion
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Sales Reporting
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Sales Strategy
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Sales Team Management
-
Sales Techniques
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Training, Coaching and Sales Communications
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Virtual and Augmented Reality
MY WORK PREFERENCES -
VR Storytelling
Contact Information
There is no public contact information for this user.
Elevator Pitch
My expertise is in Customer Service Strategies, AI Readiness and Workforce Upskilling, Automated Customer Support & Service and I am most involved in Customer Service Strategies, Automated Customer Support & Service, and AI Sovereignty.
Positions
Head of Retail Service Operations
February 2025 - Present
Education
Business Strategy Finance - Master
September 2005 - January 2007