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René Jürgens

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Jobtitle

Leiter Digitalisierung Vertrieb

Company

ENERVIE - Südwestfalen Energie und Wasser AG

Industry

Energy & Utilities

Location

Hagen, Germany

Interests

  • Chatbots
  • Customer Centricity
  • Customer Service Strategies
  • Automated Customer Support & Service
  • Customer Experience Management

Areas

  • Artificial Intelligence

    MY WORK PREFERENCES
  • AI in the Internet of Things
  • Algorithmic Game Theory and Computational Mechanism Design
  • Computer Vision
  • Deep Learning
  • Generative AI
  • LLM Processing and Integration
  • LLM Security and Compliance
  • LLM Strategy and Governance
  • Machine Learning
  • Natural Language Processing
  • Neuromorphic Computing
  • Recommender Systems
  • Reinforcement Learning
  • Robotics and AI

  • Customer Relationship Management

    MY WORK PREFERENCES
  • Automated Customer Support & Service
  • Call Center Management
  • Chatbots
  • Closed Loop Marketing
  • Collaborative CRM
  • CRM in the Cloud
  • CRM Outsourcing
  • Customer Acquisition
  • Customer Centricity
  • Customer Experience Management
  • Customer Intelligence
  • Customer Interface
  • Customer Journey Mapping
  • Customer Lifecycle Management
  • Customer Loyalty
  • Customer Relationship Management (CRM)
  • Customer Service Strategies
  • Customer Value
  • Data Quality and CRM Systems
  • Emotional Relationship Management
  • Net Promoter Score
  • Omnichannel Touchpoints
  • Partner Management
  • Service Center Management
  • Social and Online CRM
  • Social Complaint Management
  • Social Scores

Contact Information

There is no public contact information for this user.

Elevator Pitch

My expertise is in Customer Centricity, Customer Service Strategies and I am most involved in Customer Centricity and Customer Service Strategies.

Positions

Leiter Digitalisierung Vertrieb

Education

Wirtschaftsingenieurwesen - Bachelor of Science
March 2020 - July 2024