Britta Dahl
Jobtitle
Customer Service Experience Officer
Company
Targobank
Industry
Banking
Location
Köln, Deutschland
Interests
- Customer Journey Mapping
- Customer Centricity
- Customer Intelligence
- Customer Experience Management
- Customer Lifecycle Management
Areas
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Customer Relationship Management
MY WORK PREFERENCES -
Automated Customer Support & Service
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Call Center Management
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Chatbots
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Closed Loop Marketing
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Collaborative CRM
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CRM in the Cloud
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CRM Outsourcing
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Customer Acquisition
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Customer Centricity
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Customer Experience Management
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Customer Intelligence
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Customer Interface
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Customer Journey Mapping
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Customer Lifecycle Management
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Customer Loyalty
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Customer Relationship Management (CRM)
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Customer Service Strategies
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Customer Value
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Data Quality and CRM Systems
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Emotional Relationship Management
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Net Promoter Score
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Omnichannel Touchpoints
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Partner Management
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Service Center Management
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Social and Online CRM
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Social Complaint Management
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Social Scores
Contact Information
There is no public contact information for this user.
Elevator Pitch
My expertise is in Customer Centricity, Customer Experience Management, Market Intelligence and I am most involved in designing and improving the Customer Experience in an cross-departmental collaboration process.
Positions
Editorial Assistant
January 1995 - January 1996
Department & Division Manager Marketing Services
February 1996 - January 2006
Head Market Research
February 2006 - February 2010
Head of Market Research
February 2010 - December 2022
Head of Customer Centricity
January 2023 - March 2025
CSXO - Customer Service Experience Officer
April 2025 - Present
Customer Service Experience Officer
Education
Sociology / Economics / Statistics - Diploma
October 1988 - July 1994