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Britta Dahl

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About

  • Customer Service Experience Officer at Targobank
  • Banking
  • Köln, Deutschland

Interests

My Knowledge Level
Customer Centricity Customer Experience Management Customer Intelligence Customer Journey Mapping Customer Lifecycle Management
My Personal Interests
Customer Centricity Customer Experience Management Customer Intelligence Customer Journey Mapping Customer Loyalty
My Job Priorities
Customer Centricity Customer Experience Management Customer Intelligence Customer Journey Mapping Customer Loyalty

Contact Information

There is no public contact information for this user.

Elevator Pitch

My expertise is in Customer Centricity, Customer Experience Management, Market Intelligence and I am most involved in designing and improving the Customer Experience in an cross-departmental collaboration process.

Positions

NDR - Norddeutscher Rundfunk
Editorial Assistant January 1995 - January 1996
Ipsos
Department & Division Manager Marketing Services February 1996 - January 2006
Citibank
Head Market Research February 2006 - February 2010
Targobank
Head of Market Research February 2010 - December 2022
Targobank
Head of Customer Centricity January 2023 - March 2025
Targobank
CSXO - Customer Service Experience Officer April 2025 - Present
Targobank
Customer Service Experience Officer

Education

Universität Hamburg
Sociology / Economics / Statistics - Diploma October 1988 - July 1994