Photo
Andreas Wollbrück

Connect with Andreas Wollbrück and discover smarter networking with World Class Business Leaders

Jobtitle

Head of Sales and Customer Success

Company

RoboMarkets Deutschland GmbH

Industry

Financial Services

Location

Frankfurt, Germany

Budget

I influence a budget of

18000000 USD
Think tanks
Digitale Kundenerfahrung 2026
World Class Digital Transformation 2026

Interests

  • Sales and Marketing Alignment
  • AI in the Internet of Things
  • Customer Service Strategies
  • Digital Marketing
  • Continual Improvement

Areas

  • Artificial Intelligence

    MY WORK PREFERENCES
  • AI in the Internet of Things
  • Algorithmic Game Theory and Computational Mechanism Design
  • Computer Vision
  • Deep Learning
  • Generative AI
  • LLM Processing and Integration
  • LLM Security and Compliance
  • LLM Strategy and Governance
  • Machine Learning
  • Natural Language Processing
  • Neuromorphic Computing
  • Recommender Systems
  • Reinforcement Learning
  • Robotics and AI

  • Corporate Management

    MY WORK PREFERENCES
  • Business Analysis
  • Centralization versus De-Centralization
  • Continual Improvement
  • General Management in Transformation
  • Implementation and Strategy Realization
  • Managing Complexity
  • Organization Design
  • Outsourcing versus Insourcing
  • Process Design
  • Project Portfolio Management
  • Restructuring
  • Strategic Control
  • Strategic Management Instruments
  • Strategy Implementation

  • Customer Relationship Management

    MY WORK PREFERENCES
  • Automated Customer Support & Service
  • Call Center Management
  • Chatbots
  • Closed Loop Marketing
  • Collaborative CRM
  • CRM in the Cloud
  • CRM Outsourcing
  • Customer Acquisition
  • Customer Centricity
  • Customer Experience Management
  • Customer Intelligence
  • Customer Interface
  • Customer Journey Mapping
  • Customer Lifecycle Management
  • Customer Loyalty
  • Customer Relationship Management (CRM)
  • Customer Service Strategies
  • Customer Value
  • Data Quality and CRM Systems
  • Emotional Relationship Management
  • Net Promoter Score
  • Omnichannel Touchpoints
  • Partner Management
  • Service Center Management
  • Social and Online CRM
  • Social Complaint Management
  • Social Scores

  • Digital Transformation

    MY WORK PREFERENCES
  • Big Data Analytics
  • Content Strategy for Social Media
  • Data Acquisition
  • Data Insights
  • Digital Disruption
  • Digital Innovation
  • Digital Strategy
  • Gamification
  • Social Listening
  • Social Media Analytics

  • Innovation Management

    MY WORK PREFERENCES
  • Business Model Innovation
  • Collaboration with Academic Institutions
  • Cross-Border R&D Projects
  • Cross-Industry Innovation Cooperations
  • Customer-Led Innovation
  • Design Thinking
  • From R&D to Connect and Develop (C&D)
  • Innovation Crowdsourcing
  • Innovation Culture
  • Innovation Excellence
  • Open Innovation
  • R&D Networks and Alliances
  • Scenario Planning and Simulation
  • Sustainable Innovations
  • Technology Roadmaps
  • Time-to-Market and Fast Innovation

  • Knowledge Management / Collaboration

    MY WORK PREFERENCES
  • Collaboration
  • Corporate Social Networking
  • Email Management
  • Enterprise Portals
  • Enterprise Wikis
  • Groupware
  • Knowledge Management
  • Product Data Management
  • Unified Communications
  • Unstructured Information / Knowledge
  • Video Telephony / Conferencing
  • Virtual Data Room

  • Leadership / Change

    MY WORK PREFERENCES
  • Communication and Conflict Management
  • Delegation & Empowerment
  • Establishing a Culture of Trust
  • Executive Coaching
  • Incentive Systems and Motivation Strategies
  • Leading Change
  • Leading Leaders
  • Management
  • Teams and Team Development
  • Virtual Leadership - Leading in Absentia

  • Market Communications

    MY WORK PREFERENCES
  • Advertising
  • Affiliate Marketing
  • Customer Portals
  • Digital Marketing
  • Direct Marketing
  • Email Campaigns
  • Event Marketing
  • Mobile Marketing
  • Multi Channel Management
  • Omnichannel Marketing
  • Online Communications
  • Search Engine Marketing
  • Social Media Marketing
  • Sponsorship

  • Marketing Planning & Controlling

    MY WORK PREFERENCES
  • Competitive Analysis
  • Marketing Automation
  • Marketing Balanced Scorecard
  • Marketing Key Performance Indicators
  • Marketing Performance Management
  • Marketing Reporting
  • Marketing Research
  • Online Marketing Strategy
  • Proving Marketing Return On Investment
  • Strategic Marketing Planning
  • Tracking Marketing Costs
  • Web Controlling and Analytics

  • Market Strategy

    MY WORK PREFERENCES
  • Brand Leadership
  • Emerging Market Business Development
  • International Market Development Strategy
  • Maintaining and Strengthening the Market Position
  • Market Analysis and Strategy Setting
  • Market-Driven Strategies
  • Market-Driving Strategies
  • Market Segmentation and Differentiation

  • New Product Development Execution

    MY WORK PREFERENCES
  • Early Consumer Testing
  • New Product Commercialization
  • New Product Quality Checks
  • Package Design and Development
  • Package Testing
  • Product Design
  • Product Specification
  • Prototype Development

  • New Product / Service Development

    MY WORK PREFERENCES
  • Design for Six Sigma
  • Flexible Product Development
  • Fuzzy Front End Improvement
  • Quality Function Development
  • Stage-Gate Model
  • User-Centered Design

  • Product / Service Development

    MY WORK PREFERENCES
  • Evaluation of Existing Products
  • Failure Modes and Effects Analysis
  • Improvement of Operational Service Processes
  • Product Guidelines
  • Product Quality Improvement
  • Product / Service Modification
  • Regulatory Product Requirements
  • Root Cause Analysis
  • Science-Driven Development
  • Technology-Driven Development
  • User-Friendliness

  • Sales Management

    MY WORK PREFERENCES
  • Alliance / Channel Sales Management
  • Bid and Tender Management
  • Category Management
  • Computer Aided Selling (CAS)
  • Customer Scoring
  • eCommerce
  • International Key Account Management
  • Mobile Commerce
  • Personal Selling
  • Pricing
  • Recruitment of Sales Staff
  • Sales and Marketing Alignment
  • Sales Forecasting
  • Sales Incentives and Commissions
  • Sales Operations
  • Sales Organization in Emerging Markets
  • Sales Performance Management
  • Sales Planning
  • Sales Promotion
  • Sales Reporting
  • Sales Strategy
  • Sales Team Management
  • Sales Techniques
  • Solution Selling
  • Training, Coaching and Sales Communications

  • Voice-Connected Business

    MY WORK PREFERENCES
  • Connected Car
  • Connected Home
  • Conversational AI
  • Emotion Recognition in Voice Applications
  • Holistic Voice Customer Experience
  • Smart Home
  • Speech Recognition and NLP
  • Third-Party Voice Apps & Services
  • Voice Application Security
  • Voice Assistant Hardware Engineering
  • Voice Assistants in the Workplace
  • Voice Assistant Software Development
  • Voice-Connected Product Positioning
  • Voice Marketing and Digital Strategy
  • Voice Platform Selection
  • Voice User Interfaces

Challenges

  • Concentration on Core Business

    Currently Dealing With | Has Experience With

  • Major Business Transformation

    Currently Dealing With | Has Experience With

  • Market Entry of a New Competitor

    Currently Dealing With | Has Experience With

  • Re-Branding

    Currently Dealing With | Has Experience With

  • Turnaround

    Currently Dealing With | Has Experience With

Contact Information

There is no public contact information for this user.

Elevator Pitch

My expertise is in Customer Service Strategies, Sales and Marketing Alignment and I am most involved in Customer Service Strategies, Changemanagement, Sales Marketing Alignment and starting new business models.

Positions

Banking apprenticeship
August 2001 - January 2004
Sales Manager Private Banking
January 2004 - September 2012
Team Lead and Operations Manager Sales Mortgage
October 2012 - June 2015
Director Sales Private Banking
December 2015 - December 2016
Director Sales
October 2017 - May 2022
Director Sales Executive
May 2022 - October 2022
Business Development / Digital Transformation Manager
January 2023 - August 2023
Director Sales Insurance
September 2023 - February 2025
Head of Sales and Customer Success
March 2025 - Present

Education

Management and Banking Business Administration - Diploma (Master)
October 2004 - June 2010