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Andreas Wollbrück

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About

  • Head of Sales and Customer Success at RoboMarkets Deutschland GmbH
  • Financial Services
  • Frankfurt, Germany

Interests

My Knowledge Level
Customer Service Strategies Digital Marketing Sales and Marketing Alignment Continual Improvement Outsourcing versus Insourcing
My Personal Interests
Customer Service Strategies Digital Marketing Sales and Marketing Alignment AI in the Internet of Things Continual Improvement
My Job Priorities
Customer Service Strategies Digital Marketing Sales and Marketing Alignment Continual Improvement Call Center Management

Customer Relationship Management

Customer Service Strategies
My Knowledge Level
My Personal Interests
My Job Priorities
Automated Customer Support & Service
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My Job Priorities
CRM Outsourcing
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My Personal Interests
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CRM in the Cloud
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Call Center Management
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Market Communications

Digital Marketing
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Advertising
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Affiliate Marketing
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Customer Portals
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Direct Marketing
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Sales Management

Sales and Marketing Alignment
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Alliance / Channel Sales Management
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Bid and Tender Management
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Category Management
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Computer Aided Selling (CAS)
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Artificial Intelligence

AI in the Internet of Things
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Algorithmic Game Theory and Computational Mechanism Design
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Computer Vision
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Deep Learning
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Generative AI
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Corporate Management

Business Analysis
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Centralization versus De-Centralization
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Continual Improvement
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General Management in Transformation
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Implementation and Strategy Realization
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Digital Transformation

Big Data Analytics
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Content Strategy for Social Media
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Data Acquisition
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Data Insights
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Digital Disruption
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Innovation Management

Business Model Innovation
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Collaboration with Academic Institutions
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Cross-Border R&D Projects
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Cross-Industry Innovation Cooperations
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Customer-Led Innovation
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Knowledge Management / Collaboration

Collaboration
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Corporate Social Networking
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Email Management
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Enterprise Portals
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Enterprise Wikis
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Leadership / Change

Communication and Conflict Management
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Delegation & Empowerment
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Establishing a Culture of Trust
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Executive Coaching
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Incentive Systems and Motivation Strategies
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Marketing Planning & Controlling

Competitive Analysis
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Marketing Automation
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Marketing Balanced Scorecard
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Marketing Key Performance Indicators
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Marketing Performance Management
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Market Strategy

Brand Leadership
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Emerging Market Business Development
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International Market Development Strategy
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Maintaining and Strengthening the Market Position
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Market Analysis and Strategy Setting
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New Product Development Execution

Early Consumer Testing
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New Product Commercialization
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New Product Quality Checks
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Package Design and Development
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Package Testing
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New Product / Service Development

Design for Six Sigma
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Flexible Product Development
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Fuzzy Front End Improvement
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Quality Function Development
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Stage-Gate Model
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Product / Service Development

Evaluation of Existing Products
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Failure Modes and Effects Analysis
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Improvement of Operational Service Processes
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Product / Service Modification
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Product Guidelines
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Voice-Connected Business

Connected Car
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Connected Home
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Conversational AI
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Emotion Recognition in Voice Applications
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Holistic Voice Customer Experience
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Challenges

Concentration on Core Business
Currently dealing with
Has experience with
Major Business Transformation
Currently dealing with
Has experience with
Market Entry of a New Competitor
Currently dealing with
Has experience with
Re-Branding
Currently dealing with
Has experience with
Turnaround
Currently dealing with
Has experience with

Budget

I influence a budget of 18000000 USD

Contact Information

There is no public contact information for this user.

Elevator Pitch

My expertise is in Customer Service Strategies, Sales and Marketing Alignment and I am most involved in Customer Service Strategies, Changemanagement, Sales Marketing Alignment and starting new business models.

Positions

Volksbank Halle
Banking apprenticeship August 2001 - January 2004
Volksbank Halle
Sales Manager Private Banking January 2004 - September 2012
ING
Team Lead and Operations Manager Sales Mortgage October 2012 - June 2015
VR-Bank
Director Sales Private Banking December 2015 - December 2016
Verivox - Financial Comparison Portal
Director Sales October 2017 - May 2022
Fiserv / Deutsche Bank AG
Director Sales Executive May 2022 - October 2022
Cronbank AG
Business Development / Digital Transformation Manager January 2023 - August 2023
Deutsche Familienversicherung AG (Insurance)
Director Sales Insurance September 2023 - February 2025
RoboMarkets Deutschland GmbH
Head of Sales and Customer Success March 2025 - Present

Education

Frankfurt School of Finance and Management
Management and Banking Business Administration - Diploma (Master) October 2004 - June 2010