Head of Sales and Customer Success at RoboMarkets Deutschland GmbH
Financial Services
Frankfurt, Germany
Interests
My Knowledge Level
Customer Service Strategies
Digital Marketing
Sales and Marketing Alignment
Continual Improvement
Outsourcing versus Insourcing
My Personal Interests
Customer Service Strategies
Digital Marketing
Sales and Marketing Alignment
AI in the Internet of Things
Continual Improvement
My Job Priorities
Customer Service Strategies
Digital Marketing
Sales and Marketing Alignment
Continual Improvement
Call Center Management
Customer Relationship Management
Customer Service Strategies
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My Personal Interests
My Job Priorities
Automated Customer Support & Service
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My Personal Interests
My Job Priorities
CRM Outsourcing
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CRM in the Cloud
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Call Center Management
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My Job Priorities
Chatbots
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Closed Loop Marketing
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Collaborative CRM
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Customer Acquisition
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Customer Centricity
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Customer Experience Management
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Customer Intelligence
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Customer Interface
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Customer Journey Mapping
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Customer Lifecycle Management
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Customer Loyalty
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Customer Retention und Churn Prevention
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Customer Value
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Data Quality and CRM Systems
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Emotional Relationship Management
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Net Promoter Score
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Omnichannel Touchpoints
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Partner Management
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Service Center Management
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Social Complaint Management
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Social Scores
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Social and Online CRM
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Market Communications
Digital Marketing
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Advertising
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My Personal Interests
My Job Priorities
Affiliate Marketing
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Customer Portals
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My Personal Interests
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Direct Marketing
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Email Campaigns
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Event Marketing
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Mobile Marketing
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Multi Channel Management
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Omnichannel Marketing
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Online Communications
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Search Engine Marketing
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Social Media Marketing
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Sponsorship
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Sales Management
Sales and Marketing Alignment
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Alliance / Channel Sales Management
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Bid and Tender Management
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Category Management
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Computer Aided Selling (CAS)
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Customer Scoring
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International Key Account Management
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Mobile Commerce
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Personal Selling
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Pricing
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Recruitment of Sales Staff
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Sales Forecasting
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Sales Incentives and Commissions
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Sales Operations
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Sales Organization in Emerging Markets
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Sales Performance Management
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Sales Planning
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Sales Promotion
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Sales Reporting
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Sales Strategy
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Sales Team Management
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Sales Techniques
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Solution Selling
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Training, Coaching and Sales Communications
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eCommerce
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Artificial Intelligence
AI in the Internet of Things
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Algorithmic Game Theory and Computational Mechanism Design
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Computer Vision
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Deep Learning
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Generative AI
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LLM Processing and Integration
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LLM Security and Compliance
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LLM Strategy and Governance
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Machine Learning
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Natural Language Processing
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Neuromorphic Computing
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Recommender Systems
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Reinforcement Learning
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Robotics and AI
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Corporate Management
Business Analysis
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My Personal Interests
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Centralization versus De-Centralization
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Continual Improvement
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General Management in Transformation
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Implementation and Strategy Realization
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Managing Complexity
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Organization Design
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Outsourcing versus Insourcing
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Process Design
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Project Portfolio Management
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Restructuring
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Strategic Control
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Strategic Management Instruments
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Strategy Implementation
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Digital Transformation
Big Data Analytics
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Content Strategy for Social Media
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Data Acquisition
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Data Insights
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Digital Disruption
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Digital Innovation
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Digital Strategy
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Gamification
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Social Listening
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Social Media Analytics
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Innovation Management
Business Model Innovation
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Collaboration with Academic Institutions
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Cross-Border R&D Projects
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Cross-Industry Innovation Cooperations
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Customer-Led Innovation
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Design Thinking
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From R&D to Connect and Develop (C&D)
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Innovation Crowdsourcing
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Innovation Culture
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Innovation Excellence
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Open Innovation
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R&D Networks and Alliances
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Scenario Planning and Simulation
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Sustainable Innovations
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Technology Roadmaps
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Time-to-Market and Fast Innovation
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Knowledge Management / Collaboration
Collaboration
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Corporate Social Networking
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Email Management
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Enterprise Portals
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Enterprise Wikis
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Groupware
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Knowledge Management
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Product Data Management
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Unified Communications
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Unstructured Information / Knowledge
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Video Telephony / Conferencing
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Virtual Data Room
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Leadership / Change
Communication and Conflict Management
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Delegation & Empowerment
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Establishing a Culture of Trust
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Executive Coaching
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Incentive Systems and Motivation Strategies
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Leading Change
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Leading Leaders
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Management
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Teams and Team Development
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Virtual Leadership - Leading in Absentia
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Marketing Planning & Controlling
Competitive Analysis
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Marketing Automation
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Marketing Balanced Scorecard
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Marketing Key Performance Indicators
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Marketing Performance Management
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Marketing Reporting
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Marketing Research
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Online Marketing Strategy
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Proving Marketing Return On Investment
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Strategic Marketing Planning
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Tracking Marketing Costs
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Web Controlling and Analytics
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Market Strategy
Brand Leadership
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Emerging Market Business Development
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International Market Development Strategy
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Maintaining and Strengthening the Market Position
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Market Analysis and Strategy Setting
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Market Segmentation and Differentiation
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Market-Driven Strategies
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Market-Driving Strategies
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New Product Development Execution
Early Consumer Testing
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New Product Commercialization
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New Product Quality Checks
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Package Design and Development
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Package Testing
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Product Design
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Product Specification
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Prototype Development
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New Product / Service Development
Design for Six Sigma
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Flexible Product Development
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Fuzzy Front End Improvement
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Quality Function Development
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Stage-Gate Model
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User-Centered Design
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Product / Service Development
Evaluation of Existing Products
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Failure Modes and Effects Analysis
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My Personal Interests
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Improvement of Operational Service Processes
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Product / Service Modification
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Product Guidelines
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Product Quality Improvement
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Regulatory Product Requirements
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My Personal Interests
My Job Priorities
Root Cause Analysis
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Science-Driven Development
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Technology-Driven Development
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User-Friendliness
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Voice-Connected Business
Connected Car
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Connected Home
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Conversational AI
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My Job Priorities
Emotion Recognition in Voice Applications
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My Personal Interests
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Holistic Voice Customer Experience
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My Personal Interests
My Job Priorities
Smart Home
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Speech Recognition and NLP
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Third-Party Voice Apps & Services
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Voice Application Security
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Voice Assistant Hardware Engineering
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Voice Assistant Software Development
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Voice Assistants in the Workplace
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Voice Marketing and Digital Strategy
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My Personal Interests
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Voice Platform Selection
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My Personal Interests
My Job Priorities
Voice User Interfaces
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My Personal Interests
My Job Priorities
Voice-Connected Product Positioning
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My Personal Interests
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Challenges
Concentration on Core Business
Currently dealing with
Has experience with
Major Business Transformation
Currently dealing with
Has experience with
Market Entry of a New Competitor
Currently dealing with
Has experience with
Re-Branding
Currently dealing with
Has experience with
Turnaround
Currently dealing with
Has experience with
Budget
I influence a budget of
18000000 USD
Contact Information
There is no public contact information for this user.
Elevator Pitch
My expertise is in Customer Service Strategies, Sales and Marketing Alignment and I am most involved in Customer Service Strategies, Changemanagement, Sales Marketing Alignment and starting new business models.
Positions
Volksbank Halle
Banking apprenticeship
August 2001 - January 2004
Volksbank Halle
Sales Manager Private Banking
January 2004 - September 2012
ING
Team Lead and Operations Manager Sales Mortgage
October 2012 - June 2015
VR-Bank
Director Sales Private Banking
December 2015 - December 2016
Verivox - Financial Comparison Portal
Director Sales
October 2017 - May 2022
Fiserv / Deutsche Bank AG
Director Sales Executive
May 2022 - October 2022
Cronbank AG
Business Development / Digital Transformation Manager
January 2023 - August 2023
Deutsche Familienversicherung AG (Insurance)
Director Sales Insurance
September 2023 - February 2025
RoboMarkets Deutschland GmbH
Head of Sales and Customer Success
March 2025 - Present
Education
Frankfurt School of Finance and Management
Management and Banking Business Administration - Diploma (Master)
October 2004 - June 2010