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Stefan Grünzner

Connect with Stefan Grünzner and discover smarter networking with World Class Business Leaders

Jobtitle

CEO

Company

infinit.cx

Industry

Information Technology and Services

Location

München, Germany

Think tanks
Digitale Kundenerfahrung 2026
World Class Digital Transformation 2026

Interests

  • Call Center Management
  • Chatbots
  • Natural Language Processing
  • Generative AI
  • Customer Centricity

Areas

  • Artificial Intelligence

    MY WORK PREFERENCES
  • AI in the Internet of Things
  • Algorithmic Game Theory and Computational Mechanism Design
  • Computer Vision
  • Deep Learning
  • Generative AI
  • LLM Processing and Integration
  • LLM Security and Compliance
  • LLM Strategy and Governance
  • Machine Learning
  • Natural Language Processing
  • Neuromorphic Computing
  • Recommender Systems
  • Reinforcement Learning
  • Robotics and AI

  • Customer Relationship Management

    MY WORK PREFERENCES
  • Automated Customer Support & Service
  • Call Center Management
  • Chatbots
  • Closed Loop Marketing
  • Collaborative CRM
  • CRM in the Cloud
  • CRM Outsourcing
  • Customer Acquisition
  • Customer Centricity
  • Customer Experience Management
  • Customer Intelligence
  • Customer Interface
  • Customer Journey Mapping
  • Customer Lifecycle Management
  • Customer Loyalty
  • Customer Relationship Management (CRM)
  • Customer Service Strategies
  • Customer Value
  • Data Quality and CRM Systems
  • Emotional Relationship Management
  • Net Promoter Score
  • Omnichannel Touchpoints
  • Partner Management
  • Service Center Management
  • Social and Online CRM
  • Social Complaint Management
  • Social Scores

  • Market Communications

    MY WORK PREFERENCES
  • Advertising
  • Affiliate Marketing
  • Customer Portals
  • Digital Marketing
  • Direct Marketing
  • Email Campaigns
  • Event Marketing
  • Mobile Marketing
  • Multi Channel Management
  • Omnichannel Marketing
  • Online Communications
  • Search Engine Marketing
  • Social Media Marketing
  • Sponsorship

Challenges

  • Concentration on Core Business

    Currently Dealing With | Has Experience With

  • Downsizing

    Currently Dealing With | Has Experience With

  • Greenfield Project

    Currently Dealing With | Has Experience With

  • International Expansion

    Currently Dealing With | Has Experience With

  • Major Business Transformation

    Currently Dealing With | Has Experience With

  • Post Merger Integration

    Currently Dealing With | Has Experience With

  • Re-Branding

    Currently Dealing With | Has Experience With

Contact Information

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Elevator Pitch

My expertise is in Automated Customer Support & Service, Customer Service Strategies, Computer Vision and I am most involved in Generative AI, Natural Language Processing, and Call Center Management.

Positions

CEO
CEO

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