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Volker Mertens

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About

  • Head of Customer Care Management at DB Fernverkehr
  • Transportation/Trucking/Railroad
  • Köln, Germany

Interests

My Knowledge Level
Automated Customer Support & Service Customer Service Strategies Omnichannel Touchpoints
My Personal Interests
Automated Customer Support & Service Customer Service Strategies Omnichannel Touchpoints
My Job Priorities
Automated Customer Support & Service Customer Service Strategies Omnichannel Touchpoints

Customer Relationship Management

Automated Customer Support & Service
My Knowledge Level
My Personal Interests
My Job Priorities
Customer Service Strategies
My Knowledge Level
My Personal Interests
My Job Priorities
Omnichannel Touchpoints
My Knowledge Level
My Personal Interests
My Job Priorities

Contact Information

There is no public contact information for this user.

Elevator Pitch

My expertise is in Automated Customer Support & Service, Customer Service Strategies, Omnichannel Touchpoints and I am most involved in Automated Customer Support & Service, Customer Service Strategies, and Omnichannel Touchpoints.

Positions

DB Fernverkehr
Head of Customer Care Management
DB Fernverkehr
Head of Customer Care Management