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Volker Mertens

Connect with Volker Mertens and discover smarter networking with World Class Business Leaders

Jobtitle

Head of Customer Care Management

Company

DB Fernverkehr

Industry

Transportation/Trucking/Railroad

Location

Köln, Germany

Think tanks
Digitale Kundenerfahrung 2026
World Class Digital Transformation 2026

Interests

  • Automated Customer Support & Service
  • Customer Service Strategies
  • Omnichannel Touchpoints

Areas

  • Customer Relationship Management

    MY WORK PREFERENCES
  • Automated Customer Support & Service
  • Customer Service Strategies
  • Omnichannel Touchpoints

Contact Information

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Elevator Pitch

My expertise is in Automated Customer Support & Service, Customer Service Strategies, Omnichannel Touchpoints and I am most involved in Automated Customer Support & Service, Customer Service Strategies, and Omnichannel Touchpoints.

Positions

Head of Customer Care Management
Head of Customer Care Management

Presentations of Volker Mertens
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Technologiemix und Transformation im Kundenservice

Volker Mertens, Head of Customer Care Management, DB Fernverkehr

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