Ulf Kühnapfel
Jobtitle
Co-Founder & Chief Revenue Officer
Company
virtualQ GmbH
Industry
Information Technology & Services
Location
Berlin, Germany
Interests
- Customer Relationship Management (CRM)
- Service Center Management
- Call Center Management
- Customer Acquisition
- Recruitment of Sales Staff
Areas
-
Artificial Intelligence
MY WORK PREFERENCES -
Deep Learning
-
Generative AI
-
LLM Processing and Integration
-
LLM Strategy and Governance
-
Natural Language Processing
-
Brand Management
MY WORK PREFERENCES -
Brand Engagement
-
Brand Strategy
-
Digital Branding
-
Rebranding
-
Customer Relationship Management
MY WORK PREFERENCES -
Automated Customer Support & Service
-
Call Center Management
-
Chatbots
-
Collaborative CRM
-
CRM in the Cloud
-
Customer Acquisition
-
Customer Centricity
-
Customer Experience Management
-
Customer Intelligence
-
Customer Interface
-
Customer Journey Mapping
-
Customer Lifecycle Management
-
Customer Loyalty
-
Customer Relationship Management (CRM)
-
Customer Service Strategies
-
Customer Value
-
Data Quality and CRM Systems
-
Emotional Relationship Management
-
Net Promoter Score
-
Omnichannel Touchpoints
-
Partner Management
-
Service Center Management
-
Social Complaint Management
-
Digital Transformation
MY WORK PREFERENCES -
Content Strategy for Social Media
-
Digital Innovation
-
Digital Strategy
-
Leadership / Change
MY WORK PREFERENCES -
Communication and Conflict Management
-
Delegation & Empowerment
-
Establishing a Culture of Trust
-
Executive Coaching
-
Leading Change
-
Leading Leaders
-
Management
-
Teams and Team Development
-
Virtual Leadership - Leading in Absentia
-
Market Communications
MY WORK PREFERENCES -
Customer Portals
-
Digital Marketing
-
Email Campaigns
-
Event Marketing
-
Multi Channel Management
-
Sales Management
MY WORK PREFERENCES -
Alliance / Channel Sales Management
-
Bid and Tender Management
-
Category Management
-
Customer Scoring
-
International Key Account Management
-
Personal Selling
-
Pricing
-
Recruitment of Sales Staff
-
Sales and Marketing Alignment
-
Sales Forecasting
-
Sales Incentives and Commissions
-
Sales Operations
-
Sales Performance Management
-
Sales Planning
-
Sales Promotion
-
Sales Reporting
-
Sales Strategy
-
Sales Team Management
-
Sales Techniques
-
Solution Selling
-
Training, Coaching and Sales Communications
-
Startup Management
MY WORK PREFERENCES -
Bootstrapping
-
Business Angel Investments
-
Change Management while Scaling Up
-
Finding the Right Team of Founders
-
Fine-Tuning the Business Model
-
Lean Startup Methodology
-
Pitching
-
Startup Management Software Tools
-
Venture Capital Investments
-
Voice-Connected Business
MY WORK PREFERENCES -
Conversational AI
-
Speech Recognition and NLP
-
Voice Assistants in the Workplace
Challenges
-
Concentration on Core Business
Currently Dealing With | Has Experience With -
Greenfield Project
Currently Dealing With | Has Experience With -
Major Business Transformation
Currently Dealing With | Has Experience With -
Re-Branding
Currently Dealing With | Has Experience With
Contact Information
There is no public contact information for this user.
Elevator Pitch
CRO & Co-Founder virtualQ | AI in Customer Service & CX | I help enterprises win the post-Marketing era
Positions
Co-Founder & Chief Revenue Officer
January 2014 - Present
Co-Founder & Chief Revenue Officer
July 2022 - May 2026
Presentations of Ulf Kühnapfel
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Conversation Starter - virtualQ
Ulf Kühnapfel, Chief Revenue Officer | Co‑Founder, VirtualQ
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Conversation Starter - virtualQ
Ulf Kühnapfel, Chief Revenue Officer | Co‑Founder, virtualQ