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Matthias Quirmbach

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Jobtitle

Head of Customer Care Management

Company

OBI next

Industry

Retail

Location

Köln, Germany

Think tanks
Digitale Kundenerfahrung - Special AI Edition 2025
Digitale Kundenerfahrung 2025
Digitale Kundenerfahrung 2026

Interests

  • Automated Customer Support & Service
  • Conversational AI
  • Generative AI

Areas

  • Artificial Intelligence

    MY WORK PREFERENCES
  • Generative AI

  • Customer Relationship Management

    MY WORK PREFERENCES
  • Automated Customer Support & Service

  • Voice-Connected Business

    MY WORK PREFERENCES
  • Conversational AI

Contact Information

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Elevator Pitch

My expertise is in Automated Customer Support & Service, Conversational AI, Generative AI and I am most involved in Automated Customer Support & Service, Conversational AI, and Generative AI.

Positions

Head of Customer Care Management
Head of Customer Care Management
Head of Customer Care Management
Head of Customer Care Management

Presentations of Matthias Quirmbach
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Strategien im internationalen Einsatz von Voicebots und...

Matthias Quirmbach, Head of Customer Care Management, OBI next

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