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Kasia Gawlik

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About

  • Customer Data and Privacy Director at Standard Chartered
  • Banking
  • Warschau, Poland

Interests
  • Common
  • Vendor

My Knowledge Level
Customer Centricity Customer Experience Management Customer Interface Customer Journey Mapping Omnichannel Marketing
My Personal Interests
Customer Experience Management Customer Interface Data Quality and CRM Systems Omnichannel Touchpoints Business Analysis
My Job Priorities
Customer Experience Management Customer Interface Business Analysis Centralization versus De-Centralization Continual Improvement

Customer Relationship Management

Customer Centricity
My Knowledge Level
My Personal Interests
My Job Priorities
Customer Experience Management
My Knowledge Level
My Personal Interests
My Job Priorities
Customer Interface
My Knowledge Level
My Personal Interests
My Job Priorities
Customer Journey Mapping
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My Personal Interests
My Job Priorities
Customer Loyalty
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My Personal Interests
My Job Priorities

Market Communications

Customer Portals
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Digital Marketing
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Multi Channel Management
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My Personal Interests
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Omnichannel Marketing
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Social Media Marketing
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Brand Management

Digital Branding
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Brand Engagement
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Brand Implementation
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Brand Strategy
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Co-Branding / Brand Partnerships
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Corporate Management

Business Analysis
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My Personal Interests
My Job Priorities
Centralization versus De-Centralization
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My Personal Interests
My Job Priorities
Continual Improvement
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My Personal Interests
My Job Priorities
General Management in Transformation
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My Personal Interests
My Job Priorities
Implementation and Strategy Realization
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Data Protection

Corporate Security and Personal Privacy
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My Job Priorities
Data Protection Regulation
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My Personal Interests
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Employee Data Protection
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My Personal Interests
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Digital Transformation

Data Insights
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Digital Innovation
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Digital Strategy
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Gamification
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IT Change / Project Management

Agile Migration
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Communication of IT Topics within the Organization
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IT Change Management
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IT Project Management
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Management of IT Project Teams
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Quality Management

Integration of Project, Quality and Risk Management
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Research

Customer Surveys as R&D Support
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Market Research as R&D Support
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Product Research as R&D Support
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Qualitative Research
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My Personal Interests
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Quantitative Research
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My Personal Interests
My Job Priorities

Contact Information

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Elevator Pitch

For over 20 years, I have been supporting organizations in designing, creating and implementing tools and products that provide the highest quality of customer and user experiences using the possibilities created by current technology and deep customer knowledge supported by data. I am currently involved in implementing solutions in the area of ​​customer data privacy.

Positions

Deloittte Digital CE
Customer Experience Design Senior Manager July 2016 - August 2021
Standard Chartered
Customer Data and Privacy Director

Presentations of Kasia Gawlik
Unlimited
Datenschutz als Erfolgsfaktor: So gewinnen Sie Kundenvertrauen

Kasia Gawlik, Customer Data and Privacy Director, Standard Chartered

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