Christian Walka
Jobtitle
Head of CRM
Company
porta Möbel
Industry
Furniture
Location
Porta Westfalica, Germany
Interests
- CRM in the Cloud
- Customer Experience Management
- Omnichannel Touchpoints
- Recommender Systems
- Collaborative CRM
Areas
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Artificial Intelligence
MY WORK PREFERENCES -
AI in the Internet of Things
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Algorithmic Game Theory and Computational Mechanism Design
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Deep Learning
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Generative AI
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Machine Learning
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Natural Language Processing
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Recommender Systems
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Reinforcement Learning
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Robotics and AI
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Automation & Advanced Manufacturing Technologies
MY WORK PREFERENCES -
Business Intelligence Applications
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Brand Management
MY WORK PREFERENCES -
Brand Engagement
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Brand Implementation
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Brand Strategy
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Digital Branding
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Cloud Computing
MY WORK PREFERENCES -
Cloud Apps
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Cloud Business Models
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Cloud Platforms for Cloud Providers
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Customer Relationship Management
MY WORK PREFERENCES -
Automated Customer Support & Service
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Call Center Management
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Collaborative CRM
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CRM in the Cloud
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CRM Outsourcing
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Customer Acquisition
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Customer Centricity
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Customer Experience Management
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Customer Intelligence
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Customer Interface
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Customer Journey Mapping
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Customer Lifecycle Management
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Customer Loyalty
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Customer Relationship Management (CRM)
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Customer Service Strategies
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Customer Value
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Data Quality and CRM Systems
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Emotional Relationship Management
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Net Promoter Score
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Omnichannel Touchpoints
Contact Information
There is no public contact information for this user.
Elevator Pitch
My expertise is in Omnichannel Touchpoints, Customer Experience Management, Recommender Systems and I am most involved in Omnichannel Touchpoints, Customer Experience Management, and Recommender Systems.
Positions
Head of CRM & loyalty
October 2019 - October 2021
Head of CRM
Leitung CRM
Presentations of Christian Walka
Unlimited
Beste Omnichannel Customer Experience durch eine digitale In-App...
Christian Walka, Head of CRM, porta Möbel