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Stefan Wörnle

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Jobtitle

Manager - Customer Intelligence, Experience, Care, Loyalty & Retention

Company

MediaMarktSaturn Retail Group GmbH

Industry

Retail

Location

München, Germany

Think tanks
Digitale Transformation 2023

Interests

  • Customer Journey Mapping
  • Customer Experience Management
  • Digital Marketing
  • Brand Strategy
  • Customer Loyalty

Areas

  • Brand Management

    MY WORK PREFERENCES
  • Brand Engagement
  • Brand Implementation
  • Brand Strategy
  • Co-Branding / Brand Partnerships
  • Digital Branding
  • Rebranding

  • Customer Relationship Management

    MY WORK PREFERENCES
  • Customer Experience Management
  • Customer Intelligence
  • Customer Journey Mapping
  • Customer Loyalty

  • Market Communications

    MY WORK PREFERENCES
  • Digital Marketing

  • Market Research

    MY WORK PREFERENCES
  • Customer Surveys

  • New Product / Service Development

    MY WORK PREFERENCES
  • User-Centered Design

Contact Information

There is no public contact information for this user.

Elevator Pitch

My expertise is in Digital Marketing, Customer Experience Management, Brand Strategy and I am most involved in Digital Marketing, Customer Experience Management, and Brand Strategy.

Positions

Manager - Customer Intelligence, Experience, Care, Loyalty & Retention
September 2018 - Present
Department Manager Strategie ‑ Customer Intelligence und Experience

Presentations of Stefan Wörnle
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Servicedesign als Katalysator der digitalen Transformation

Stefan Wörnle, Lead Manager Customer Experience at MediaMarktSaturn

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