Stefan Wörnle
Jobtitle
Senior Manager - Customer Experience
Company
MediaMarktSaturn Retail Group GmbH
Industry
Retail
Location
München, Germany
Interests
- Customer Relationship Management (CRM)
- Net Promoter Score
- Direct Marketing
- Customer Experience Management
- Digital Marketing
Areas
-
Brand Management
MY WORK PREFERENCES -
Brand Engagement
-
Brand Implementation
-
Brand Strategy
-
Co-Branding / Brand Partnerships
-
Digital Branding
-
Rebranding
-
Customer Relationship Management
MY WORK PREFERENCES -
Chatbots
-
Customer Experience Management
-
Customer Intelligence
-
Customer Journey Mapping
-
Customer Loyalty
-
Customer Relationship Management (CRM)
-
Net Promoter Score
-
Market Communications
MY WORK PREFERENCES -
Digital Marketing
-
Direct Marketing
-
Market Research
MY WORK PREFERENCES -
Customer Surveys
-
New Product / Service Development
MY WORK PREFERENCES -
User-Centered Design
Contact Information
There is no public contact information for this user.
Elevator Pitch
My expertise is in Customer Experience Management, Digital Marketing, Brand Strategy and I am most involved in Customer Relationship Management (CRM), Net Promoter Score, and Direct Marketing.
Positions
Senior Manager - Customer Experience
September 2018 - Present
Department Manager Strategie ‑ Customer Intelligence und Experience
Education
Communication - Magister
June 1987 - June 1992
Presentations of Stefan Wörnle
Unlimited
Servicedesign als Katalysator der digitalen Transformation
Stefan Wörnle, Lead Manager Customer Experience at MediaMarktSaturn