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Stefan Wörnle
  • Manager - Customer Intelligence, Experience, Care, Loyalty & Retention at MediaMarktSaturn Retail Group GmbH
  • Retail
  • München, Germany
  • Think tanks
    Digitale Transformation 2023

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About

  • Manager - Customer Intelligence, Experience, Care, Loyalty & Retention at MediaMarktSaturn Retail Group GmbH
  • Retail
  • München, Germany

Interests
  • Common
  • Vendor

My Knowledge Level
Customer Experience Management Digital Marketing Brand Strategy Customer Journey Mapping Customer Loyalty
My Personal Interests
Customer Experience Management Digital Marketing Customer Journey Mapping Customer Loyalty Customer Surveys
My Job Priorities
Customer Experience Management Digital Marketing Customer Journey Mapping Customer Loyalty Customer Surveys

Customer Relationship Management

Customer Experience Management
My Knowledge Level
My Personal Interests
My Job Priorities
Customer Intelligence
My Knowledge Level
My Personal Interests
My Job Priorities
Customer Journey Mapping
My Knowledge Level
My Personal Interests
My Job Priorities
Customer Loyalty
My Knowledge Level
My Personal Interests
My Job Priorities

Market Communications

Digital Marketing
My Knowledge Level
My Personal Interests
My Job Priorities

Brand Management

Brand Engagement
My Knowledge Level
My Personal Interests
My Job Priorities
Brand Implementation
My Knowledge Level
My Personal Interests
My Job Priorities
Brand Strategy
My Knowledge Level
My Personal Interests
My Job Priorities
Co-Branding / Brand Partnerships
My Knowledge Level
My Personal Interests
My Job Priorities
Digital Branding
My Knowledge Level
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My Job Priorities

Market Research

Customer Surveys
My Knowledge Level
My Personal Interests
My Job Priorities

New Product / Service Development

User-Centered Design
My Knowledge Level
My Personal Interests
My Job Priorities

Contact Information

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Elevator Pitch

My expertise is in Digital Marketing, Customer Experience Management, Brand Strategy and I am most involved in Digital Marketing, Customer Experience Management, and Customer Journey Mapping.

Positions

MediaMarktSaturn Retail Group GmbH
Manager - Customer Intelligence, Experience, Care, Loyalty & Retention September 2018 - Present
MediaMarktSaturn Deutschland
Department Manager Strategie ‑ Customer Intelligence und Experience

Presentations of Stefan Wörnle
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Servicedesign als Katalysator der digitalen Transformation

Stefan Wörnle, Lead Manager Customer Experience at MediaMarktSaturn

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