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Björn Janich

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Jobtitle

Digital Account Director

Company

gkk DialogGroup GmbH

Industry

Marketing and Advertising

Location

Frankfurt am Main, Germany

Think tanks
Digitale Kundenerfahrung 2023

Interests

  • Automated Customer Support & Service
  • Chatbots
  • Content Strategy for Social Media
  • Customer Experience Management
  • Digital Marketing

Areas

  • Artificial Intelligence

    MY WORK PREFERENCES
  • Natural Language Processing

  • Customer Relationship Management

    MY WORK PREFERENCES
  • Automated Customer Support & Service
  • Chatbots
  • Customer Experience Management
  • Social and Online CRM
  • Social Complaint Management

  • Digital Transformation

    MY WORK PREFERENCES
  • Content Strategy for Social Media
  • Social Media Analytics

  • Market Communications

    MY WORK PREFERENCES
  • Digital Marketing

  • Sales Management

    MY WORK PREFERENCES
  • eCommerce

Contact Information

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Elevator Pitch

My expertise is in Customer Experience Management, Content Strategy for Social Media, Social Media Analytics and I am most involved in Chatbots, Content Strategy for Social Media, and Automated Customer Support & Service.

Positions

Digital Account Director
Digital Account Director
Digital Account Director

Presentations of Björn Janich
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Community Management 2.0 - Von Followern zu echten Fans

Björn Janich, Digital Account Director at gkk DialogGroup

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