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Björn Janich

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About

  • Digital Account Director at gkk DialogGroup GmbH
  • Marketing and Advertising
  • Frankfurt am Main, Germany

Interests
  • Common
  • Vendor

My Knowledge Level
Content Strategy for Social Media Customer Experience Management Social Media Analytics Social Complaint Management Social and Online CRM
My Personal Interests
Automated Customer Support & Service Chatbots Content Strategy for Social Media Customer Experience Management Digital Marketing
My Job Priorities
Content Strategy for Social Media Customer Experience Management Social Media Analytics Social Complaint Management Social and Online CRM

Customer Relationship Management

Automated Customer Support & Service
My Knowledge Level
My Personal Interests
My Job Priorities
Chatbots
My Knowledge Level
My Personal Interests
My Job Priorities
Customer Experience Management
My Knowledge Level
My Personal Interests
My Job Priorities
Social Complaint Management
My Knowledge Level
My Personal Interests
My Job Priorities
Social and Online CRM
My Knowledge Level
My Personal Interests
My Job Priorities

Digital Transformation

Content Strategy for Social Media
My Knowledge Level
My Personal Interests
My Job Priorities
Social Media Analytics
My Knowledge Level
My Personal Interests
My Job Priorities

Market Communications

Digital Marketing
My Knowledge Level
My Personal Interests
My Job Priorities

Artificial Intelligence

Natural Language Processing
My Knowledge Level
My Personal Interests
My Job Priorities

Sales Management

eCommerce
My Knowledge Level
My Personal Interests
My Job Priorities

Contact Information

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Elevator Pitch

My expertise is in Customer Experience Management, Content Strategy for Social Media, Social Media Analytics and I am most involved in Customer Experience Management, Content Strategy for Social Media, and Social Media Analytics.

Positions

gkk DialogGroup GmbH
Digital Account Director
gkk DialogGroup GmbH
Digital Account Director
gkk DialogGroup GmbH
Digital Account Director

Presentations of Björn Janich
Unlimited
Community Management 2.0 - Von Followern zu echten Fans

Björn Janich, Digital Account Director at gkk DialogGroup

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