Claus Hammer
Jobtitle
Head of One Digital Experience
Company
Mercedes-Benz AG
Industry
Automotive
Location
Stuttgart, Baden-Württemberg, Germany
Think tanks
Interests
- Customer Experience Management
- Customer Centricity
- Customer Journey Mapping
- Big Data Analytics
- Business Model Innovation
Areas
-
Customer Relationship Management
MY WORK PREFERENCES -
Customer Centricity
-
Customer Experience Management
-
Customer Journey Mapping
-
Digital Transformation
MY WORK PREFERENCES -
Big Data Analytics
-
Content Strategy for Social Media
-
Data Insights
-
Digital Disruption
-
Digital Strategy
-
Gamification
-
Innovation Management
MY WORK PREFERENCES -
Business Model Innovation
-
Leadership / Change
MY WORK PREFERENCES -
Delegation & Empowerment
Contact Information
There is no public contact information for this user.
Elevator Pitch
My expertise is in Business Model Innovation, Digital Strategy, Customer Experience Management & Digital Target Operating Model and I am most involved in Digitalization & Transformation Processes.
Positions
Head of One Digital Experience
Presentations of Claus Hammer
Unlimited
Kundenreise & Digitales Zielbetriebsmodell zur datenbasierten Steuerung des...
Claus Hammer, Head of One Digital Experience at Mercedes‑Benz