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Bernhard Gandolf

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Jobtitle

Geschäftsführer/Certified Management Consultant

Company

eisq GmbH & Co. KG

Industry

Management Consulting

Location

Osnabrück, Germany

Think tanks
Digitale Transformation 2022

Interests

  • Customer Journey Mapping
  • Call Center Management
  • Customer Experience Management
  • Customer Interface
  • Customer Lifecycle Management

Areas

  • Customer Relationship Management

    MY WORK PREFERENCES
  • Call Center Management
  • Closed Loop Marketing
  • Collaborative CRM
  • CRM in the Cloud
  • CRM Outsourcing
  • Customer Acquisition
  • Customer Experience Management
  • Customer Intelligence
  • Customer Interface
  • Customer Journey Mapping
  • Customer Lifecycle Management
  • Customer Loyalty
  • Customer Relationship Management (CRM)
  • Customer Service Strategies
  • Customer Value
  • Data Quality and CRM Systems
  • Emotional Relationship Management
  • Net Promoter Score
  • Partner Management
  • Social and Online CRM
  • Social Complaint Management
  • Social Scores

  • Digital Transformation

    MY WORK PREFERENCES
  • Big Data Analytics
  • Content Strategy for Social Media
  • Data Acquisition
  • Data Insights
  • Digital Disruption
  • Digital Innovation
  • Digital Strategy
  • Gamification
  • Social Listening
  • Social Media Analytics

  • Quality Management

    MY WORK PREFERENCES
  • Business Process Quality
  • Extending Quality Management Across the Enterprise
  • Integration of Project, Quality and Risk Management
  • Legal Aspects of Quality Management
  • Product Liability Prevention
  • Quality Control Guidelines and Certification
  • Quality Costs
  • Quality Process Management
  • Total Quality Management (TQM)

Challenges

  • Bankruptcy

    Currently Dealing With | Has Experience With

  • Concentration on Core Business

    Currently Dealing With | Has Experience With

  • Greenfield Project

    Currently Dealing With | Has Experience With

  • International Expansion

    Currently Dealing With | Has Experience With

  • Major Business Transformation

    Currently Dealing With | Has Experience With

  • Market Entry of a New Competitor

    Currently Dealing With | Has Experience With

  • Post Merger Integration

    Currently Dealing With | Has Experience With

  • Re-Branding

    Currently Dealing With | Has Experience With

  • Turnaround

    Currently Dealing With | Has Experience With

Contact Information

There is no public contact information for this user.

Elevator Pitch

My expertise is in Customer Experience Management, Call Center Management, Customer Interface and I am most involved in Customer Experience Management, Call Center Management, and Customer Interface.

Positions

Geschäftsführer/Certified Management Consultant
February 2009 - Present