Customer Experience Management
Customer Journey Mapping
Customer Lifecycle Management
Customer Service Strategies
Customer Value
Customer Relationship Management
CRM Outsourcing
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CRM in the Cloud
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Call Center Management
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Closed Loop Marketing
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Collaborative CRM
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Customer Acquisition
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Customer Experience Management
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Customer Intelligence
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Customer Interface
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Customer Journey Mapping
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Customer Lifecycle Management
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Customer Loyalty
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Customer Retention und Churn Prevention
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Customer Service Strategies
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Customer Value
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Data Quality and CRM Systems
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Emotional Relationship Management
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Net Promoter Score
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Partner Management
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Social Complaint Management
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Social Scores
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Social and Online CRM
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Digital Transformation
Big Data Analytics
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Content Strategy for Social Media
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Data Acquisition
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Data Insights
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Digital Disruption
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Digital Innovation
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Digital Strategy
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Gamification
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Social Listening
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Social Media Analytics
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Quality Management
Business Process Quality
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Extending Quality Management Across the Enterprise
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Integration of Project, Quality and Risk Management
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Legal Aspects of Quality Management
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Product Liability Prevention
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Quality Control Guidelines and Certification
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Quality Costs
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Quality Process Management
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Total Quality Management (TQM)
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Challenges
Bankruptcy
Currently dealing with
Has experience with
Concentration on Core Business
Currently dealing with
Has experience with
Greenfield Project
Currently dealing with
Has experience with
International Expansion
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Has experience with
Major Business Transformation
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Has experience with
Market Entry of a New Competitor
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Has experience with
Post Merger Integration
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Has experience with
Re-Branding
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Turnaround
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Has experience with
Contact Information
There is no public contact information for this user.
Elevator Pitch
My expertise is in Customer Experience Management, Call Center Management, Customer Interface and I am most involved in Customer Experience Management, Customer Journey Mapping, and Customer Lifecycle Management.
Positions
eisq GmbH & Co. KG
Geschäftsführer/Certified Management Consultant
February 2009 - Present