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Bernhard Gandolf
  • Geschäftsführer/Certified Management Consultant at eisq GmbH & Co. KG
  • Management Consulting
  • Osnabrück, Germany

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About

  • Geschäftsführer/Certified Management Consultant at eisq GmbH & Co. KG
  • Management Consulting
  • Osnabrück, Germany

Interests
  • Common
  • Vendor

My Knowledge Level
Call Center Management Customer Experience Management Customer Interface Customer Journey Mapping Customer Lifecycle Management
My Personal Interests
Customer Experience Management Customer Interface Customer Journey Mapping Customer Lifecycle Management Customer Service Strategies
My Job Priorities
Customer Experience Management Customer Journey Mapping Customer Lifecycle Management Customer Service Strategies Customer Value

Customer Relationship Management

CRM Outsourcing
My Knowledge Level
My Personal Interests
My Job Priorities
CRM in the Cloud
My Knowledge Level
My Personal Interests
My Job Priorities
Call Center Management
My Knowledge Level
My Personal Interests
My Job Priorities
Closed Loop Marketing
My Knowledge Level
My Personal Interests
My Job Priorities
Collaborative CRM
My Knowledge Level
My Personal Interests
My Job Priorities

Digital Transformation

Big Data Analytics
My Knowledge Level
My Personal Interests
My Job Priorities
Content Strategy for Social Media
My Knowledge Level
My Personal Interests
My Job Priorities
Data Acquisition
My Knowledge Level
My Personal Interests
My Job Priorities
Data Insights
My Knowledge Level
My Personal Interests
My Job Priorities
Digital Disruption
My Knowledge Level
My Personal Interests
My Job Priorities

Quality Management

Business Process Quality
My Knowledge Level
My Personal Interests
My Job Priorities
Extending Quality Management Across the Enterprise
My Knowledge Level
My Personal Interests
My Job Priorities
Integration of Project, Quality and Risk Management
My Knowledge Level
My Personal Interests
My Job Priorities
Legal Aspects of Quality Management
My Knowledge Level
My Personal Interests
My Job Priorities
Product Liability Prevention
My Knowledge Level
My Personal Interests
My Job Priorities

Challenges

Bankruptcy
Currently dealing with
Has experience with
Concentration on Core Business
Currently dealing with
Has experience with
Greenfield Project
Currently dealing with
Has experience with
International Expansion
Currently dealing with
Has experience with
Major Business Transformation
Currently dealing with
Has experience with
Market Entry of a New Competitor
Currently dealing with
Has experience with
Post Merger Integration
Currently dealing with
Has experience with
Re-Branding
Currently dealing with
Has experience with
Turnaround
Currently dealing with
Has experience with

Contact Information

There is no public contact information for this user.

Elevator Pitch

My expertise is in Customer Experience Management, Call Center Management, Customer Interface and I am most involved in Customer Experience Management, Customer Journey Mapping, and Customer Lifecycle Management.

Positions

eisq GmbH & Co. KG
Geschäftsführer/Certified Management Consultant February 2009 - Present