Call Center Management
Customer Experience Management
Customer Interface
Customer Journey Mapping
Customer Retention und Churn Prevention
My Personal Interests
Call Center Management
Customer Experience Management
Customer Interface
Customer Journey Mapping
Customer Service Strategies
My Job Priorities
Customer Experience Management
Customer Interface
Customer Journey Mapping
Customer Retention und Churn Prevention
Customer Service Strategies
Customer Relationship Management
Call Center Management
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Collaborative CRM
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Customer Experience Management
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Customer Intelligence
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Customer Interface
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Customer Journey Mapping
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Customer Lifecycle Management
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Customer Loyalty
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Customer Retention und Churn Prevention
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Customer Service Strategies
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Customer Value
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Data Quality and CRM Systems
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Emotional Relationship Management
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Net Promoter Score
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Digital Transformation
Digital Disruption
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Digital Innovation
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Digital Strategy
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Product Management
Product Management Process Optimization
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Quality Management
Quality Process Management
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Challenges
International Expansion
Currently dealing with
Has experience with
Major Business Transformation
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Contact Information
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Elevator Pitch
I'm Head of Sales Development for Mavenoid, an end-to-end solution that helps large enterprises automate product support. We help the businesses in the consumer electronics, home appliance, and industrial manufacturing arenas reduce repetitive technical issues that drive undue costs in their contact center. Our platform is powered by AI and follows a hybrid-model that combines self-service and live video support across any digital channel.