limited to

150

Attendees

limited to

100

Companies

25

Speakers

80/20

End User / Vendor Ratio

Testimonials

"I made very nice and valuable contacts and had exciting discussions between and after the presentations and even with topics I already knew, I received new and interesting input."

Katinka Drost, Team Leader E-Commerce Customer Service, Douglas

"I got very positive feedback from my both colleagues, who participated in the congress. Thank you for organizing it so great!"

Stefanie Schumann, Business Developer, Canon

"I enjoyed the conference very much. Speakers, location and organization were very good."

Dr. Thomas Salditt, Sr. Vice President Digital Enterprise Services, BSH Home Appliances Group

How It Works

Through a mix of case-study presentations, interactive roundtable discussions, Q&A sessions and hands-on workshops, you will gain inspiring perspectives. The multi-stream format allows you to move freely between the sessions. Create your own personal agenda from the case studies and interactive round tables. If you can't participate in the conference onsite, you have the possibility to get the insights of the decision-makers via live streaming.

Move freely between the streams
Customize your program
Attend the sessions of most interest

Get Inspired by the Sessions You Choose from All Streams

Digital Transformation and Retail Strategies
Target Group

Decision Makers and Leaders in Corporate Innovation, Business Transformation, Digital Transformation, Risk Management, IT, Product Management and Process Management

Key Topics
  • Smart Retail
  • Data Mining & Machine Learning
  • Artificial Intelligence
  • Predictive Modelling
  • Future Store
  • Data Unification & Access
The Customer and the Future of the Retail Store
Target Group

Decision Makers and Leaders for Customer Journey, Customer Loyalty, Supply Chain Management, Store Concepts and Expansion, Cross Border Commerce, Ecommerce, Process Management, Analytics and Marketing

Key Topics
  • Flagship Stores & Franchises
  • Supply Chain Management
  • Digital Signage
  • Customer-Centric Approach
  • E-commerce
  • Long-term Loyalty of Customers
  • Customer Relationship Management
  • Retail Pricing & Promotions

Agenda

Filter by Track:

THURSDAY, FEBRUARY 3RD

9:00

No Chairman Yet

If you'd like to be a chairman at this event, this slot is available.

No Chairman Yet

If you'd like to be a chairman at this event, this slot is available.

No Chairman Yet

If you'd like to be a chairman at this event, this slot is available.

No Chairman Yet

If you'd like to be a chairman at this event, this slot is available.

9:15

How a Retail Multinational Expands with B2B to Become More Customer Oriented

  • Advantages of becoming more B2B in comparison to being retail oriented
  • Aim is to become more customer centric which will increase the purchasing power of the buyer in a rational way
  • Stability in prices and services which will work in favor of the customer becoming a partner

Albin-Dorian Juliard

Executive Director Pricing, Sales & Store Operations
Metro
Germany

This session is in English

9:45

The Branch of the Future

  • Needs of modern day trade
  • Everchanging customer demands and onset of new technologies
  • Omnichannel retailing at it's best

Ralf Haberich

Chief Executive Officer
Shopgate
Germany

This session is in English

10:00

Mitigate Risks in Supply Chain and Quality to Make your Retail Strategy Become More Resilient and Responsive

  • Learnings of large-scale digital transformation in retail industry
  • Support the business to make it customer-centric and show right level of adoption to go forward
  • Technology components - data quality and data combination

Imme Deecke

Global Head of Risk & Digital Strategy
MARS
Germany

This session is in English

10:30

Daniel Stroh

Co‑Founder
JUST EXPERTS
Germany

AI-Driven Retail Store Planning and Performance Marketing Optimization

  • To be confirmed
This session is in English
Andrej Fischer

Head of Data Business Production
Comma Soft
Germany

11:00

Coffee Break with Networking

11:30

Business Intelligence Applications and Services in a Global Matrix Environment

  • Retail store analytics
  • Enhancements of BI sales and inventory reporting solutions
  • Enhancements of BI sales and inventory Reporting solutions
  • BI solution stabilization and automation

Vikalp Yadav

Senior Director‑ Head of Operations
Germany

This session is in English

Business Intelligence Applications and Services in a Global Matrix Environment

  • Retail store analytics
  • Enhancements of BI sales and inventory reporting solutions
  • Enhancements of BI sales and inventory Reporting solutions
  • BI solution stabilization and automation

Vikalp Yadav

Senior Director‑ Head of Operations
Germany

This session is in English

The Transformation of a Stationary Retailer to a Digital Retailer with Focus on E-Commerce

  • Synchronization in organizational workflow using digitalization
  • Set up digital aspects in classic retail business
  • Bringing transformation in sales, organizational and technical aspects

Christoph Vierbauch

Head of E‑Commerce
MTH Retail Group
Austria

This session is in English

The Transformation of a Stationary Retailer to a Digital Retailer with Focus on E-Commerce

  • Synchronization in organizational workflow using digitalization
  • Set up digital aspects in classic retail business
  • Bringing transformation in sales, organizational and technical aspects

Christoph Vierbauch

Head of E‑Commerce
MTH Retail Group
Austria

This session is in English

12:00

Artificial Intelligence to Ensure Quality Control and Improve Customer Experience

  • Employing AI throughout the value chain
  • Chatbots and its applications
  • Computer vision deep learning - a method of artificial intelligence

Hemran Akhtari

Conversational AI
BMW Group
Germany

This session is in English

Artificial Intelligence to Ensure Quality Control and Improve Customer Experience

  • Employing AI throughout the value chain
  • Chatbots and its applications
  • Computer vision deep learning - a method of artificial intelligence

Hemran Akhtari

Conversational AI
BMW Group
Germany

This session is in English

No Speaker Yet

If you'd like to be a speaker at this event, this slot is available.

No Speaker Yet

If you'd like to be a speaker at this event, this slot is available.

12:30

Round-Table Discussions

Engage with the speakers in extended Q&A sessions to dive deeper into topics

How a Retail Multinational Expands with B2B to Become More Customer Oriented - Albin-Dorian Juliard, Executive Director Pricing, Sales & Store Operations, Metro


The Branch of the Future - Ralf Haberich, Chief Executive Officer, Shopgate


Business Intelligence Applications and Services in a Global Matrix Environment - Vikalp Yadav, Senior Director‑ Head of Operations, Germany


Artificial Intelligence to Ensure Quality Control and Improve Customer Experience - Hemran Akhtari, Conversational AI, BMW Group

Round-Table Discussions

Engage with the speakers in extended Q&A sessions to dive deeper into topics

How a Retail Multinational Expands with B2B to Become More Customer Oriented - Albin-Dorian Juliard, Executive Director Pricing, Sales & Store Operations, Metro


The Branch of the Future - Ralf Haberich, Chief Executive Officer, Shopgate


Business Intelligence Applications and Services in a Global Matrix Environment - Vikalp Yadav, Senior Director‑ Head of Operations, Germany


Artificial Intelligence to Ensure Quality Control and Improve Customer Experience - Hemran Akhtari, Conversational AI, BMW Group

Round-Table Discussions

Engage with the speakers in extended Q&A sessions to dive deeper into topics

Mitigate Risks in Supply Chain and Quality to Make your Retail Strategy Become More Resilient and Responsive - Imme Deecke, Global Head of Risk & Digital Strategy, MARS


The Transformation of a Stationary Retailer to a Digital Retailer with Focus on E-Commerce - Christoph Vierbauch, Head of E‑Commerce, MTH Retail Group


AI-Driven Retail Store Planning and Performance Marketing Optimization - Daniel Stroh, Co‑Founder, JUST EXPERTS and Andrej Fischer, Head of Data Business Production, Comma Soft

Round-Table Discussions

Engage with the speakers in extended Q&A sessions to dive deeper into topics

Mitigate Risks in Supply Chain and Quality to Make your Retail Strategy Become More Resilient and Responsive - Imme Deecke, Global Head of Risk & Digital Strategy, MARS


The Transformation of a Stationary Retailer to a Digital Retailer with Focus on E-Commerce - Christoph Vierbauch, Head of E‑Commerce, MTH Retail Group


AI-Driven Retail Store Planning and Performance Marketing Optimization - Daniel Stroh, Co‑Founder, JUST EXPERTS and Andrej Fischer, Head of Data Business Production, Comma Soft

13:15

Lunch with Networking

14:30

My Go-To-Market Strategy - What's Yours?

  • Reshape customer behavior with innovative solutions around reusability
  • Sustainable Transformation in Retail & CPG
  • Collaborate with CPG partners to promote sustainably packaged and sourced goods

Mufan Guo

Head of R&D
Happy Ocean Foods
Germany

This session is in English

My Go-To-Market Strategy - What's Yours?

  • Reshape customer behavior with innovative solutions around reusability
  • Sustainable Transformation in Retail & CPG
  • Collaborate with CPG partners to promote sustainably packaged and sourced goods

Mufan Guo

Head of R&D
Happy Ocean Foods
Germany

This session is in English

Importance of Merging Technology to Achieve Customer Centricity

  • Creating robust CRM for better customer centricity
  • Integration & collaboration across retail brands
  • Have a strong customer database to come to a best decision possible

Juan Beltran

Global CRM Project Manager
Hilti Group
Liechtenstein

This session is in English

Importance of Merging Technology to Achieve Customer Centricity

  • Creating robust CRM for better customer centricity
  • Integration & collaboration across retail brands
  • Have a strong customer database to come to a best decision possible

Juan Beltran

Global CRM Project Manager
Hilti Group
Liechtenstein

This session is in English

15:00

No Speaker Yet

If you'd like to be a speaker at this event, this slot is available.

No Speaker Yet

If you'd like to be a speaker at this event, this slot is available.

16:00

Data Privacy & Data Protection with ERP Retail Software

  • Tech solutions using SAP to maintain protection & privacy in supplier data
  • New technology and business model to bring innovation in retail
  • Insights on purchase and supply chain management

Anton Wischnewski

IT Project Manager
ALDI SUD
Germany

This session is in English

Data Privacy & Data Protection with ERP Retail Software

  • Tech solutions using SAP to maintain protection & privacy in supplier data
  • New technology and business model to bring innovation in retail
  • Insights on purchase and supply chain management

Anton Wischnewski

IT Project Manager
ALDI SUD
Germany

This session is in English

Cultural Transformation – The Ultimate Retail Strategy

  • Deliver a complete, single view of the consumer through data unification and access
  • Share the same perspective and work together to discover emerging opportunities and identify challenges
  • Making consumer experience unique, engaging, and highly personalized

Binnaz Cubukcu

Ethics & Integrity Leader
Inter IKEA
Netherlands

This session is in English

Cultural Transformation – The Ultimate Retail Strategy

  • Deliver a complete, single view of the consumer through data unification and access
  • Share the same perspective and work together to discover emerging opportunities and identify challenges
  • Making consumer experience unique, engaging, and highly personalized

Binnaz Cubukcu

Ethics & Integrity Leader
Inter IKEA
Netherlands

This session is in English

15:30

Back-to-Front - Digitalization in In-Store Operations

  • Project Back-to-front, in-store staff digitalization with "mobile first" format.
  • Active selling skills systems and customer-fulfilment center operational model
  • Driving the change in the non-centralized and distributed decision-making process environment

Pavel Ryukhov

Head of Store Operations
Metro
Germany

This session is in English

Back-to-Front - Digitalization in In-Store Operations

  • Project Back-to-front, in-store staff digitalization with "mobile first" format.
  • Active selling skills systems and customer-fulfilment center operational model
  • Driving the change in the non-centralized and distributed decision-making process environment

Pavel Ryukhov

Head of Store Operations
Metro
Germany

This session is in English

The Digital Salvation of Retail

  • Building the future of omnichannel retail
  • Seamless customer experience across all channels
  • Increase in long term loyalty

Ralf Haberich

Chief Executive Officer
Shopgate
Germany

This session is in English

The Digital Salvation of Retail

  • Building the future of omnichannel retail
  • Seamless customer experience across all channels
  • Increase in long term loyalty

Ralf Haberich

Chief Executive Officer
Shopgate
Germany

This session is in English

16:00

Coffee with Networking

16:30

Digital Innovation in Retail & the ROI

  • Establishing core systems at retail brands
  • Installing a new business process management system
  • How these measures lead to accelerated growth and efficiency

Wolfgang Krogmann

Retail Expert & Advisor
Retail Talker/Objectivity
Germany

This session is in English

Digital Innovation in Retail & the ROI

  • Establishing core systems at retail brands
  • Installing a new business process management system
  • How these measures lead to accelerated growth and efficiency

Wolfgang Krogmann

Retail Expert & Advisor
Retail Talker/Objectivity
Germany

This session is in English

Dealing with Impacts from COVID-19 as German Mittelstand

  • Keep up with the fast paced ever changing retail environment
  • Challenges in mid-sized companies vs large companies
  • Taking an agile, customer-centric approach for innovation

Caroline Heins

Head of Innovation
Hailo‑Werk
Germany

This session is in English

Dealing with Impacts from COVID-19 as German Mittelstand

  • Keep up with the fast paced ever changing retail environment
  • Challenges in mid-sized companies vs large companies
  • Taking an agile, customer-centric approach for innovation

Caroline Heins

Head of Innovation
Hailo‑Werk
Germany

This session is in English

17:00

No Speaker Yet

If you'd like to be a speaker at this event, this slot is available.

No Speaker Yet

If you'd like to be a speaker at this event, this slot is available.

Multichannel Retail Empowering you to Sell More

  • Multichannel can be played at its best if there is commitment
  • Digitalization is not one way street
  • Off shelf display gives a nice shopping experience
  • Online gives quick consumer access

Volker Widmann

Head of Business Development
Görges Naturprodukte
Germany

This session is in English

Multichannel Retail Empowering you to Sell More

  • Multichannel can be played at its best if there is commitment
  • Digitalization is not one way street
  • Off shelf display gives a nice shopping experience
  • Online gives quick consumer access

Volker Widmann

Head of Business Development
Görges Naturprodukte
Germany

This session is in English

17:30

Round-Table Discussions

Round-Table Discussions Engage with the speakers in extended Q&A sessions to dive deeper into topics

My Go-To-Market Strategy - What's Yours? - Mufan Guo, Head of R&D, Happy Ocean Foods


Back-to-Front - Digitalization in In-Store Operations - Pavel Ryukhov, Head of Store Operations, Metro


Data Privacy & Data Protection with ERP Retail Software - Anton Wischnewski, IT Project Manager, ALDI SUD


Digital Innovation in Retail & the ROI - Wolfgang Krogmann, Retail Expert & Advisor, Retail Talker/Objectivity

Round-Table Discussions

Round-Table Discussions Engage with the speakers in extended Q&A sessions to dive deeper into topics

My Go-To-Market Strategy - What's Yours? - Mufan Guo, Head of R&D, Happy Ocean Foods


Back-to-Front - Digitalization in In-Store Operations - Pavel Ryukhov, Head of Store Operations, Metro


Data Privacy & Data Protection with ERP Retail Software - Anton Wischnewski, IT Project Manager, ALDI SUD


Digital Innovation in Retail & the ROI - Wolfgang Krogmann, Retail Expert & Advisor, Retail Talker/Objectivity

Round-Table Discussions

Round-Table Discussions Engage with the speakers in extended Q&A sessions to dive deeper into topics

Importance of Merging Technology to Achieve Customer Centricity - Juan Beltran, Global CRM Project Manager, Liechtenstein


Cultural Transformation – The Ultimate Retail Strategy - Binnaz Cubukcu, Ethics & Integrity Leader, Inter IKEA


The Digital Salvation of Retail - Ralf Haberich, Chief Executive Officer, Shopgate


Dealing with Impacts from COVID-19 as German Mittelstand - Caroline Heins, Head of Innovation, Hailo‑Werk


Multichannel Retail Empowering you to Sell More - Volker Widmann, Head of Business Development, Görges Naturprodukte

Round-Table Discussions

Round-Table Discussions Engage with the speakers in extended Q&A sessions to dive deeper into topics

Importance of Merging Technology to Achieve Customer Centricity - Juan Beltran, Global CRM Project Manager, Liechtenstein


Cultural Transformation – The Ultimate Retail Strategy - Binnaz Cubukcu, Ethics & Integrity Leader, Inter IKEA


The Digital Salvation of Retail - Ralf Haberich, Chief Executive Officer, Shopgate


Dealing with Impacts from COVID-19 as German Mittelstand - Caroline Heins, Head of Innovation, Hailo‑Werk


Multichannel Retail Empowering you to Sell More - Volker Widmann, Head of Business Development, Görges Naturprodukte

18:15

Summary of the First Day of the Conference and Startup Pitch Session

18:30

Evening Reception with Sparkling Wine, Snacks, and Networking

Engage in exciting conversations. Strengthen your network after a day full of knowledge sharing, groundbreaking presentations, and interesting conversations. Join delegates and speakers in the relaxed atmosphere of the event venue.

This session is in English

FRIDAY, FEBRUARY 4TH

9:00

No Chairman Yet

If you'd like to be a chairman at this event, this slot is available.

No Chairman Yet

If you'd like to be a chairman at this event, this slot is available.

No Speaker Yet

If you'd like to be a speaker at this event, this slot is available.

No Speaker Yet

If you'd like to be a speaker at this event, this slot is available.

9:15

Retail Expansion Strategy - Adding More Locations to Increase the Product Line and Sales

  • For retail companies aiming to expand their footprint, having a clear and customer-focused growth strategy is essential
  • Franchise expansion - building tools globally to sell franchise concepts
  • Establishing a successful flagship store

Tatiana Makhankova

Head of Retail Design & Expansion
Diageo
Netherlands

This session is in English

9:45

The Power of Predictive Analytics in Transforming Inventory Management in Retail

  • Efficiency to implement Statistical techniques from data mining, predictive modelling, and machine learning to manage in store inventory
  • Integration of information with retail customers
  • Predictive maintenance for retail in the digital age

Detlef Levin

Head of IT
Tchibo Coffee Service
Germany

This session is in English

10:15

No Speaker Yet

If you'd like to be a speaker at this event, this slot is available.

No Speaker Yet

If you'd like to be a speaker at this event, this slot is available.

10:45

Coffee with Networking

11:15

Thomas Herbert

Head of Consumer & Customer Experience
s.Oliver Group
Germany

Smart Retail - The Way to Go

  • Future store - The next big thing
  • Digital signage to influence customer behavior and enhancing customer experience through interactive screens
  • Use of mobile POS and thereby allowing stores to increase their sales turnover
This session is in English
Nicole Scaffidi

Teamlead Delivery Management
S.Oliver Group
Germany

11:45

Successful Retailers Creating Community Spaces for Consumers

  • Creates a strong sense of belonging
  • Encourages customer to return
  • Social interaction aspect that online cannot deliver

Lea Haep

Head of Innovation Management
Otto Group
Germany

This session is in English

12:15

Round-Table Discussions

Round-Table Discussions Engage with the speakers in extended Q&A sessions to dive deeper into topics

Retail Expansion Strategy - Adding More Locations to Increase the Product Line and Sales - Tatiana Makhankova, Head of Retail Design & Expansion, Diageo


Successful Retailers Creating Community Spaces for Consumers - Lea Haep, Head of Innovation Management, Otto Group

Round-Table Discussions

Round-Table Discussions Engage with the speakers in extended Q&A sessions to dive deeper into topics

Retail Expansion Strategy - Adding More Locations to Increase the Product Line and Sales - Tatiana Makhankova, Head of Retail Design & Expansion, Diageo


Successful Retailers Creating Community Spaces for Consumers - Lea Haep, Head of Innovation Management, Otto Group

Round-Table Discussions

Round-Table Discussions Engage with the speakers in extended Q&A sessions to dive deeper into topics

The Power of Predictive Analytics in Transforming Inventory Management in Retail - Detlef Levin, Head of IT, Tchibo Coffee Service


Smart Retail - The Way to Go - Thomas Herbert, Head of Consumer & Customer Experience, s.Oliver Group and Nicole Scaffidi, Teamlead Delivery Management, S.Oliver Group

Round-Table Discussions

Round-Table Discussions Engage with the speakers in extended Q&A sessions to dive deeper into topics

The Power of Predictive Analytics in Transforming Inventory Management in Retail - Detlef Levin, Head of IT, Tchibo Coffee Service


Smart Retail - The Way to Go - Thomas Herbert, Head of Consumer & Customer Experience, s.Oliver Group and Nicole Scaffidi, Teamlead Delivery Management, S.Oliver Group

13:00

Lunch with Networking

14:30

Making Retail Distribution Channels More Sustainable

  • Customer experience and green investment in retail
  • Quality in owner structure with respect to supply chain management (SCM) and purchase
  • Selling the right option to enhance customer experience

Aldo Loddi

Retail Customer Experience Manager
Hyundai Motor Company
Germany

This session is in English

15:00

No Speaker Yet

If you'd like to be a speaker at this event, this slot is available.

No Speaker Yet

If you'd like to be a speaker at this event, this slot is available.

15:30

Round-Table Discussions

Round-Table Discussions Engage with the speakers in extended Q&A sessions to dive deeper into topics

Making Retail Distribution Channels More Sustainable - Aldo Loddi, Retail Customer Experience Manager, Hyundai Motor Company

Round-Table Discussions

Round-Table Discussions Engage with the speakers in extended Q&A sessions to dive deeper into topics

Making Retail Distribution Channels More Sustainable - Aldo Loddi, Retail Customer Experience Manager, Hyundai Motor Company

16:15

Summary of the Second Day and End of the Conference

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Travel & Accommodation

Leonardo Hotel Frankfurt City South
Isenburger Schneise 40, 60528 Frankfurt am Main, Germany
More booking information: +49 69 - 678 40 / info.frankfurtcitysouth@leonardo-hotels.com

For booking:
Phone: +49 69 6802 666
Fax: +49 69 9802 888
Email: Reservations.frankfurt@leonardo-hotels.com

You can also use platforms like booking.com or hotels.com.

Deliveries:
Leonardo Hotel Frankfurt City South
3rd and 4th of February & WCBLeaders
Isenburger Schneise 40
60528 Frankfurt am Main

Metro station "Frankfurt-Louisa" (S3)

From Central Station:
At the main station, choose the train (S-Bahn) line S3 (Direction of travel to Darmstadt Hbf) until the station "Frankfurt-Louisa" and walk approximately 20 minutes. From the train station head southwest toward Schwarzsteinkautweg, turn left onto Welscher Weg, then turn left onto Isenburger Schneise and continue straight, the hotel will be located on the left-hand side.

Accommodation:
Deadline for room contingent 14 days before arrival (means one day before the event starts)
Reservations.frankfurt@leonardo-hotels.com
Code: WCBLeaders

Prices:
02.02-04.02: Single rooms per day €65 incl. breakfast

Parking: €2 / hour, €10 / day with code WCBLeaders

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Think Tank

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Visit the Think Tank

Contributors

Become a Speaker or Sponsor

We are looking for the best practices that shape tomorrow's world. If you would like to contribute to this event as speaker, please fill out the speaker application form here.

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