limited to

150

Attendees

limited to

100

Companies

25

Speakers

Testimonials

"The conference was exciting and inspiring and helped to expand my own network! A really successful event all around!"

Helfried Zimmermann, Head of Digital Business Adoption, Siemens

"The high quality of the speakers and their exciting presentations were very remarkable! The event offers excellent networking opportunities."

Alfred Lief, CTO Roadmap Owner Unmanned Systems and Drones, AIRBUS

"The conference was organized well, on time, and ran smoothly. The round table format was particularly great, allowing for in-depth discussion. The Think Tank is a great post-conference tool to re-watch videos and get presentations."

Daphne Coates, Senior Technology Consultant, IBM

Why attend?

  • America's only event which focuses on best practice presentations, not on solution provider and consultant sales pitches
  • Face-to-face networking and knowledge sharing with thought-leaders of digital transformation, innovation and customer experience from different geographical areas and industries
  • Learn about the digital future and new trends to change your tools or processes, and increase your competitive edge to transform the future of your company
  • Meet and network with likeminded people and industry peers through our Think Tank platform and develop real business opportunities
  • Business roundtable discussions and one-on-one meetings allow digging deeper with the understanding of the topic of interest and create a rich networking environment

How It Works

Through a mix of case-study presentations, interactive roundtable discussions, Q&A sessions and hands-on workshops, you will gain inspiring perspectives. The multi-stream format allows you to move freely between the sessions. Create your own personal agenda from the case studies and interactive round tables. If you can't participate in the conference onsite, you have the possibility to get the insights of the decision-makers via live streaming.

Move freely between the streams
Customize your program
Attend the sessions of most interest

Register now or Apply as a Speaker

Digital Transformation, Business Models and Customer Experience
Target Group

Decision Makers and Leaders in Digital Transformation, Organizational Change, AI, Operation Management, IT, Business Intelligence, Corporate Innovation, Business Transformation, Business Change Management, Corporate Culture, Customer Experience, Digital Marketing, Customer Management and Digital Communications, IT Specialist and Cloud Experts

Key Topics
  • Technological Innovations
  • Data Science & Analytics
  • Innovation Management
  • Cloud Computing & ERP
  • Process Management & Automation
  • Customer Behavior & Demand
  • Performance Management
  • Chatbots & AI
  • Digital Environment

Agenda

Filter by Track:

THURSDAY, JUNE 9TH

9:00 am

Introduction of the Chairman by World Class Business Leaders

Seth Earley

Chief Executive Officer
Earley Information Science
USA

This session is in English

9:15 am

Unlocking the Power of Quantum Computing in your Digital Transformation Journey

  • Opportunity to innovate
  • How to use the capabilities of quantum computing services to simulate and run quantum circuits
  • Techniques to run iterative, variational computations specifically designed to program
  • Hybrid quantum-classical algorithms for near-term applications

Alex Coqueiro

Digital Technologies Expert
Amazon
USA

This session is in English

9:45 am

Sonia Wharton

Marketing & Advertising Executive
Expedia Group
USA

Drive Marketing at Big Digital Scale

  • Best practices and challenges
  • How we used AI to build a marketing segmentation subgroups
  • Feeling and perceiving to explain and predict behavior
This session is in English
Jerry Johnson

Owner
Cascade Strategies
USA

10:15 am

Transforming the Service Experience with Conversational AI

  • Craft a vision and set the direction for creating an organizational strategy
  • Understand the people, skills, knowledge and processes to get started or take it to the next level
  • Learn quick wins and building blocks for a longer-term action plan

Derek Roberti

Vice President of Technology
Cognigy
USA

This session is in English

10:45 am

Coffee Break with Networking

11:15 am

AI & People: The Benefits of a Hybrid Approach to CX

  • What creates phenomenal CX or support experiences
  • How AI can help address the needs of both businesses and customers
  • The limitations of AI and implications on CX
  • How to blend AI and humans to drive optimal customer and business results

Jared Accettura

Head of Sales Development
Mavenoid
USA

This session is in English

11:45 am

Digital Innovation and how to Enable Smart Solutions

  • How it will help improve the productivity of employees
  • How it will help the operations to improve their efficiency

Praveen Ingale

Digital Technologies Expert
L&T
USA

This session is in English

12:45 pm

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the topics

Drive Marketing at Big Digital Scale - Sonia Wharton, Marketing & Advertising Executive, Expedia Group and Jerry Johnson, Owner, Cascade Strategies


Unlocking the Power of Quantum Computing in your Digital Transformation Journey - Alex Coqueiro, Digital Technologies Expert, Amazon


Transforming the Service Experience with Conversational AI - Derek Roberti, Vice President of Technology, Cognigy


AI & People: The Benefits of a Hybrid Approach to CX - Jared Accettura, Head of Sales Development, Mavenoid


Digital Innovation and how to Enable Smart Solutions - Praveen Ingale, Digital Technologies Expert, L&T

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the topics

Drive Marketing at Big Digital Scale - Sonia Wharton, Marketing & Advertising Executive, Expedia Group and Jerry Johnson, Owner, Cascade Strategies


Unlocking the Power of Quantum Computing in your Digital Transformation Journey - Alex Coqueiro, Digital Technologies Expert, Amazon


Transforming the Service Experience with Conversational AI - Derek Roberti, Vice President of Technology, Cognigy


AI & People: The Benefits of a Hybrid Approach to CX - Jared Accettura, Head of Sales Development, Mavenoid


Digital Innovation and how to Enable Smart Solutions - Praveen Ingale, Digital Technologies Expert, L&T

1:15 pm

Lunch with Networking

2:30 pm

The Influence of Readability on Digital User Experiences and Online Compliance

  • Text readability is increasingly a compliance requirement, especially for online accessibility
  • Measuring readability blends art with science, so accurate interpretation is essential
  • If you can accurately interpret readability, you can correlate it to business outcomes

David Schlosser

Principal Content Strategist
Dell
USA

This session is in English

3:00 pm

Exploring the AR Universe @ Hershey

  • working across the business to learn new skills,
  • uncover new capabilities and accelerate technology adoption in the world of augmented reality.
  • It doesn’t take a large crew, but it does take a diverse, engaged set of people
  • Not all users are the same, but many have the same (unstated) needs
  • Distinct use cases can leverage shared enablers to bring to scale
  • Show, don’t tell, yields big results

Andy Hunt

Manager of Applied Digital Innovation
The Hershey Company
USA

This session is in English

3:30 pm

Technological Innovations

  • The need (job to be done)
  • The challenges
  • The benefit of the technology

Brad Laird

VP of Engineering
NXTCOMM
USA

This session is in English

4:00 pm

Digital Transformation Driven by Purpose

  • Challenges and Opportunities in transforming supplier relationships
  • How social and environmental impact motivates employee adoption
  • Framework for the purpose-driven digital transformation of your supply chain
  • First steps – benchmarking your current suppliers

Kristann Orton

Chief Technology Officer
17 Ways
USA

This session is in English

4:30 pm

Coffee Break with Networking

5:00 pm

Digital Reformation

  • Viral Impact
  • What difference makes the internet today

Chestly Lunday

Co‑Founder
Digital Church Network
USA

This session is in English

5:30 pm

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

The Influence of Readability on Digital User Experiences and Online Compliance - David Schlosser, Principal Content Strategist, Dell


Exploring the AR Universe @ Hershey - Andy Hunt, Manager of Applied Digital Innovation, The Hershey Company


Digital Transformation Driven by Purpose - Kristann Orton, Chief Technology Officer, 17 Ways


Digital Reformation - Chestly Lunday, Co‑Founder, Digital Church Network

Round-Table Discussions

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

The Influence of Readability on Digital User Experiences and Online Compliance - David Schlosser, Principal Content Strategist, Dell


Exploring the AR Universe @ Hershey - Andy Hunt, Manager of Applied Digital Innovation, The Hershey Company


Digital Transformation Driven by Purpose - Kristann Orton, Chief Technology Officer, 17 Ways


Digital Reformation - Chestly Lunday, Co‑Founder, Digital Church Network

6:00 pm

Keys For an Agile Transformation

  • Best practices and sharing
  • Advantages and disadvantages
  • Roadmap keys and sustain changes

Manish K Khatri

Agile & Transformation Leader
The Kraft Heinz Company
USA

This session is in English

6:30 pm

The Role of Low Code

  • The low code / no code revolution
  • Impact on application development
  • Developing a solution for process automation with low code solution
  • What lies ahead

Raj Krishnan

Industry Digital Strategist
Microsoft Corporation
USA

This session is in English

7:00 pm

Summary of the Day

7:15 pm

Evening Reception with Sparkling Wine, Snacks and Networking

Engage in exciting conversations. Strengthen your network after a day full of knowledge sharing, groundbreaking presentations, and interesting conversations. Join delegates and speakers in the relaxed atmosphere of the event venue.

This session is in English

Book Your Tickets

World Class Unlimited Online Pass

Access the presentations from this conference online as well as hundreds of other case study videos from global business leaders. The videos are full-length and include the PDFs of the presentation. More videos are added each month with new World Class Business Leaders business transformation conferences bringing best practices to you from around the world. Don't lose this opportunity to stay on top of what business leaders currently do and plan for the future to gain a competitive edge. 12 months of World Class Unlimited are included in any of the Conference Passes.

Book World Class Unlimited Online Pass

Supported by Partners such as

Think Tank

As a registered attendee, visit the event’s online think tank where you can see your fellow attendees’ profiles and priorities to get in touch, arrange meetings and collaborate with your best networking opportunities. Also, your conference documentation awaits you in this World Class Business Leaders think tank.

Visit the Think Tank

Contributors

Become a Speaker or Sponsor

We are looking for the best practices that shape tomorrow's world. If you would like to contribute to this event as speaker, please fill out the speaker application form here.

If you have already been in contact with the event organization team and are confirming the details of your presentation, please access the speaker questionnaire here.

Get in front of top decision makers of your field! In total, we expect more than $ 100M in budgets attending. To get more information and make your business grow, inquire here.

Downloads

Download additional materials about the conference. You will find flyers, logos, banners, signature templates as well as press releases.

Download Conference Materials

Matchmaking-powered Event Experience and Unique Networking Service

100% embedded into the World Class Business platform.

See who you definitely need to network with.

Manage your networking meetings.

Best practices and experts remain only a click away after the event.

...