The leading business conference

The On- and Offline Classroom for Business Leaders

"I liked the event very much - the speakers were very high class and I had great conversations with other participants and I generated valuable business contacts."

Anett Hötzel

Head of Digitalization

Felix Schöller Group

" A great forum for discussing new ideas, making new contacts and learning from others. Good mix across industries, company sizes and their challenges."

Pranjal Kothari

CDO

Sparkasse Bremen

"The high quality of the speakers and their exciting presentations were very remarkable! The event offers excellent networking opportunities."

Alfred Lief

Future Solutions

Airbus

How It Works

Like-minded peers show their latest developments, successes and failures in case study presentations
Get access easily to all speakers and delegates through Q&A sessions and hands-on workshops
Network face-to face as well as engage in the online Think Tank

Facts

Limited to

300

Attendees
Limited to

250

Companies

25

Speakers

Why attend?

Move freely between the tracks
Customize your program
Attend the sessions of most interest

Agenda

First day of conference

TUESDAY, AUGUST 24TH

9:00

Conference Opening by the Organizer and Welcome to the Chairman of the Stream

Detlef Levin

Head of IT
Tchibo Coffee Service
Germany

Conference Opening by the Organizer and Welcome to the Chairman of the Stream

Detlef Levin

Head of IT
Tchibo Coffee Service
Germany

Conference Opening by the Organizer and Welcome to the Chairwoman of the Stream

Lisa Rott

Project Lead CRM Strategy and Loyalty Programms
DB Fernverkehr AG
Germany

Conference Opening by the Organizer and Welcome to the Chairwoman of the Stream

Lisa Rott

Project Lead CRM Strategy and Loyalty Programms
DB Fernverkehr AG
Germany

Conference Opening by the Organizer and Welcome to the Chairwoman of the Stream

Mareike Tatic

Sales Director DACH
Infobip
Deutschland

Conference Opening by the Organizer and Welcome to the Chairwoman of the Stream

Mareike Tatic

Sales Director DACH
Infobip
Deutschland

9:15

Mareike Tatic

Sales Director DACH
Infobip
Deutschland

The New Tomorrow - Sustainability in Customer Experience

Petar Divjanovic

Head of Digital HR Solutions
DEKRA
Germany

9:45

Master the Experience Economy with Data as a Strategic Advantage

Riccardo Ottolenghi

EMEA Industry Transformation Senior Director for Telecommunications & Media
Oracle
Italy

10:15

Raihan Kleinmann

Tribe Lead Agile Hub & New Work
T‑Systems International
Germany

How we Light the Agile Fire of our Leaders!

Jaqueline Engels

HR Projects and Transformation
T‑Systems International
Germany

10:45

Coffee Break with Networking

11:15

Technology Management - Ambition vs. Ability

Dr. Philipp Kleine Jäger

Managing Partner
CORE SE
Germany

Technology Management - Ambition vs. Ability

Dr. Philipp Kleine Jäger

Managing Partner
CORE SE
Germany

Connecting Products into the Internet of Things

Paul Haigh

VP Sales
grandcentrix ‑ a Vodafone company
Germany

Connecting Products into the Internet of Things

Paul Haigh

VP Sales
grandcentrix ‑ a Vodafone company
Germany

Pattern Libraries as Succes Factors for Brands

Marc Andreas Lietsche

VP Strategic Account Management
Avenga
Germany

Pattern Libraries as Succes Factors for Brands

Marc Andreas Lietsche

VP Strategic Account Management
Avenga
Germany

11:45

Integrated Support Environment – How Automation and Augmentation can Lead to Higher Engagement and Productivity

Dr. Sean MacNiven

Head of Research for Global Product Support
SAP
Germany

Integrated Support Environment – How Automation and Augmentation can Lead to Higher Engagement and Productivity

Dr. Sean MacNiven

Head of Research for Global Product Support
SAP
Germany

Please visit one of the other streams

Blue Metamorphoses - Insights into the Digital Transformation of the Allianz

Thomas Juli

Executive Agile Transformation Coach
Allianz
Germany

Blue Metamorphoses - Insights into the Digital Transformation of the Allianz

Thomas Juli

Executive Agile Transformation Coach
Allianz
Germany

12:15

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Digital Strategies

How we Light the Agile Fire of our Leaders!

Raihan Kleinmann (T‑Systems International)
and
Jaqueline Engels (T‑Systems International)

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Digital Strategies

How we Light the Agile Fire of our Leaders!

Raihan Kleinmann (T‑Systems International)
and
Jaqueline Engels (T‑Systems International)

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Digital Transformation

Connecting Products into the Internet of Things

Paul Haigh (grandcentrix ‑ a Vodafone company )

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Digital Transformation

Connecting Products into the Internet of Things

Paul Haigh (grandcentrix ‑ a Vodafone company )

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Change & Engage and Customer Experience

The New Tomorrow - Sustainability in Customer Experience

Mareike Tatic (Infobip)
and
Petar Divjanovic (DEKRA)

Pattern Libraries as Succes Factors for Brands

Marc Andreas Lietsche (Avenga)

Blue Metamorphoses - Insights into the Digital Transformation of the Allianz

Thomas Juli (Allianz )

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Change & Engage and Customer Experience

The New Tomorrow - Sustainability in Customer Experience

Mareike Tatic (Infobip)
and
Petar Divjanovic (DEKRA)

Pattern Libraries as Succes Factors for Brands

Marc Andreas Lietsche (Avenga)

Blue Metamorphoses - Insights into the Digital Transformation of the Allianz

Thomas Juli (Allianz )

13:00

Lunch with Networking

14:30

How Cloud Native Technologies Transform Teams

Max Körbächer

Co‑Founder & Manager Cloud Native Engineering
Liquid Reply
Germany

How Cloud Native Technologies Transform Teams

Max Körbächer

Co‑Founder & Manager Cloud Native Engineering
Liquid Reply
Germany

The Transformation of The Communication With Customers

Maik Schawalder

Chief Executive Officer
DocuMatrix
Schweiz

The Transformation of The Communication With Customers

Maik Schawalder

Chief Executive Officer
DocuMatrix
Schweiz

Proving the ROI of Customer Experience

Anna Steinhage

Principal ‑ EX & CX Strategy and Insights
Medallia
Germany

Proving the ROI of Customer Experience

Anna Steinhage

Principal ‑ EX & CX Strategy and Insights
Medallia
Germany

15:00

Culture and Organization Change to Support Digitalization

Martin Hairer

Chief Digital Officer
MED‑EL
Germany

Culture and Organization Change to Support Digitalization

Martin Hairer

Chief Digital Officer
MED‑EL
Germany

The Journey From Paper to Digital Solutions

Lisa Rott

Project Lead CRM Strategy and Loyalty Programms
DB Fernverkehr AG
Germany

The Journey From Paper to Digital Solutions

Lisa Rott

Project Lead CRM Strategy and Loyalty Programms
DB Fernverkehr AG
Germany

Please visit one of the other streams

15:30

SASE and Secure Connectivity as a Service

Dietmar Geiler

Chief Platform Officier
ngena
Germany

16:00

Coffee Break with Networking

16:30

Digitalization of an Emotional Brand

Benjamin Steen

Head of Customer Care ‑ Digital Licencing & Stadium
FC Bayern München
Deutschland

17:00

Automation of Processes - Toolings

Detlef Levin

Head of IT
Tchibo Coffee Service
Germany

17:30

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Digital Strategies

How Cloud Native Technologies Transform Teams

Max Körbächer (Liquid Reply)

Culture and Organization Change to Support Digitalization

Martin Hairer (MED‑EL)

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Digital Strategies

How Cloud Native Technologies Transform Teams

Max Körbächer (Liquid Reply)

Culture and Organization Change to Support Digitalization

Martin Hairer (MED‑EL)

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Digital Transformation

The Transformation of The Communication With Customers

Maik Schawalder (DocuMatrix )

SASE and Secure Connectivity as a Service

Dietmar Geiler (ngena)

The Journey From Paper to Digital Solutions

Lisa Rott (DB Fernverkehr AG)

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Digital Transformation

The Transformation of The Communication With Customers

Maik Schawalder (DocuMatrix )

SASE and Secure Connectivity as a Service

Dietmar Geiler (ngena)

The Journey From Paper to Digital Solutions

Lisa Rott (DB Fernverkehr AG)

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Change & Engage and Customer Experience

Proving the ROI of Customer Experience

Anna Steinhage (Medallia)

Automation of Processes - Toolings

Detlef Levin (Tchibo Coffee Service)

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Change & Engage and Customer Experience

Proving the ROI of Customer Experience

Anna Steinhage (Medallia)

Automation of Processes - Toolings

Detlef Levin (Tchibo Coffee Service)

18:15

Actuate Change Through Leadership Communication

Fay Niewiadomski

Founder & CEO
International Consulting and Transformation Network (ICTN)
United Kingdom

18:30

New Momentum for Your Data - How to Manage Documents Future-Proofed

Olaf Holst

Chief Technology Evangelist
yuuvis® by OPTIMAL SYSTEMS
Germany

18:45

Summary of the First Day & Startup Pitches

19:00

Evening Reception with Sparkling Wine, Snacks and Networking

Engage in exciting conversations. Strengthen your network after a day full of knowledge sharing, groundbreaking presentations, and interesting conversations. Join delegates and speakers in the relaxed atmosphere of the event venue.

Sponsored by yuuvis®

Second day of conference

WEDNESDAY, AUGUST 25TH

9:00

Conference Opening by the Organizer and Welcome to the Chairman of the Stream

Detlef Levin

Head of IT
Tchibo Coffee Service
Germany

Conference Opening by the Organizer and Welcome to the Chairman of the Stream

Detlef Levin

Head of IT
Tchibo Coffee Service
Germany

Conference Opening by the Organizer and Welcome to the Chairwoman of the Stream

Lisa Rott

Project Lead CRM Strategy and Loyalty Programms
DB Fernverkehr AG
Germany

Conference Opening by the Organizer and Welcome to the Chairwoman of the Stream

Lisa Rott

Project Lead CRM Strategy and Loyalty Programms
DB Fernverkehr AG
Germany

Conference Opening by the Organizer and Welcome to the Chairwoman of the Stream

Mareike Tatic

Sales Director DACH
Infobip
Deutschland

Conference Opening by the Organizer and Welcome to the Chairwoman of the Stream

Mareike Tatic

Sales Director DACH
Infobip
Deutschland

9:15

Improving the Internal Knowledge Network to Impact Customers

Bent Böer

Lead Digital Marketing Manager DACH
Pepsico
Germany

9:45

Machines Communicate with Each Other More Than People

Jutta Krienke

Advisory Board Member
Themis Foresight
Germany

10:15

Constant Ondo

CEO
PICC Solution
Switzerland

Facilitating Continuous Improvement and Innovation with Collective Intelligence

Florian Picard

Responsable Partenariats Industriels
CEA Tech en Région
France

10:45

Coffee Break with Networking

11:15

Digital Transformation, Artificial Intelligence and Sustainable Data Value Generation

Dr. Jens Linden

Data Strategy Lead
INFORM DataLab
Germany

11:45

Please visit one of the other streams

No More Theatre – How to Push for Real Innovation in Traditional Industries

Christopher Meyer-Mölleringhof

Head of Innovation
Lebensversicherung von 1871
Germany

No More Theatre – How to Push for Real Innovation in Traditional Industries

Christopher Meyer-Mölleringhof

Head of Innovation
Lebensversicherung von 1871
Germany

How COVID-19 is the "Overdue" Booster for B2B Lead Generation via Digital Launch Events

Moritz Goll

Head of Marketing Communications & Digital
ZEISS
Deutschland

How COVID-19 is the "Overdue" Booster for B2B Lead Generation via Digital Launch Events

Moritz Goll

Head of Marketing Communications & Digital
ZEISS
Deutschland

12:15

Please visit one of the other streams for Q&A sessions to dive deeper into the topics

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Digital Transformation

New Momentum for Your Data - How to Manage Documents Future-Proofed

Olaf Holst (yuuvis® by OPTIMAL SYSTEMS)

Machines Communicate with Each Other More Than People

Jutta Krienke (Themis Foresight)

Facilitating Continuous Improvement and Innovation with Collective Intelligence

Constant Ondo (PICC Solution)
and
Florian Picard (CEA Tech en Région)

No More Theatre – How to Push for Real Innovation in Traditional Industries

Christopher Meyer-Mölleringhof (Lebensversicherung von 1871 )

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Digital Transformation

New Momentum for Your Data - How to Manage Documents Future-Proofed

Olaf Holst (yuuvis® by OPTIMAL SYSTEMS)

Machines Communicate with Each Other More Than People

Jutta Krienke (Themis Foresight)

Facilitating Continuous Improvement and Innovation with Collective Intelligence

Constant Ondo (PICC Solution)
and
Florian Picard (CEA Tech en Région)

No More Theatre – How to Push for Real Innovation in Traditional Industries

Christopher Meyer-Mölleringhof (Lebensversicherung von 1871 )

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Change & Engage and Customer Experience

Digital Transformation, Artificial Intelligence and Sustainable Data Value Generation

Dr. Jens Linden (INFORM DataLab)

How COVID-19 is the "Overdue" Booster for B2B Lead Generation via Digital Launch Events

Moritz Goll (ZEISS)

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Change & Engage and Customer Experience

Digital Transformation, Artificial Intelligence and Sustainable Data Value Generation

Dr. Jens Linden (INFORM DataLab)

How COVID-19 is the "Overdue" Booster for B2B Lead Generation via Digital Launch Events

Moritz Goll (ZEISS)

13:00

Lunch with Networking

14:15

Building a Website for Customers who Don't Want to be Customers

Simon Infanger

Head of Communication Channels
Luzerner Kantonsspital
Switzerland

14:45

More than Just Operational Digital Transformation - Tackling the Organization

Binnaz Cubukcu

Lead Concept Description Manager
Inter Ikea
The Netherlands

15:15

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Building a Website for Customers who Don't Want to be Customers

Simon Infanger (Luzerner Kantonsspital)

Engage with speakers in extended Q&A sessions to dive deeper into the topics:

Building a Website for Customers who Don't Want to be Customers

Simon Infanger (Luzerner Kantonsspital)

16:00

End of the Conference with Networking

Book Your Tickets

Tickets

Conference Pass

Vendors and consultants must book the Vendor Conference Pass to attend the conference.

€999,00

Vendor Conference Pass

View pass description

€1.399,00

Government Conference Pass

View pass description

€599,00

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