As an independent trade magazine, cmm360 continuously reports online and four times a year in print on developments and trends in the design of sustainable customer relationships and unique customer interactions in the digital age. In addition to technological innovations, the focus is on strategic, organizational, and process-related customer projects - always with a view to customers, employees, and people: from practical use cases to beneficial software reviews, interviews with inspiring personalities to amusing columns and exciting podcasts - useful content for CX managers, customer service managers, CEOs, marketers, product owners, business developers or start-up founders and that across all industries.

As an independent trade magazine, cmm360 continuously reports online and four times a year in print on developments and trends in the design of sustainable customer relationships and unique customer interactions in the digital age. In addition to technological innovations, the focus is on strategic, organizational, and process-related customer projects - always with a view to customers, employees, and people: from practical use cases to beneficial software reviews, interviews with inspiring personalities to amusing columns and exciting podcasts - useful content for CX managers, customer service managers, CEOs, marketers, product owners, business developers or start-up founders and that across all industries.

We’re a cloud technology company that provides organizations around the world with computing infrastructure and software to help them innovate, unlock efficiencies and become more effective. We also created the world’s first – and only – autonomous database to help organize and secure our customers’ data.

We’re a cloud technology company that provides organizations around the world with computing infrastructure and software to help them innovate, unlock efficiencies and become more effective. We also created the world’s first – and only – autonomous database to help organize and secure our customers’ data.

Under the name IT-Schulungen.com, the Nuremberg-based New Elements GmbH has been operating one of the most prominent training centres in the German-speaking world for over two decades. The training centre is located in the renowned Nordostpark in Nuremberg, within the historically significant former Bell Laboratories premises of Alcatel-Lucent. The course offerings include traditional IT topics as well as innovative training in leadership, IT management, data science, big data analysis, business intelligence, machine learning, digital transformation, and artificial intelligence.

New Elements GmbH maintains training partnerships with leading international institutions such as LPI, Linux Foundation, EC-Council, ISC2, EXIN, and CompTIA, as well as with prominent companies like AWS, Microsoft, and Alibaba Cloud. With a pool of over 600 certified and qualified permanent trainers, the training centre covers a wide range of more than 2500 training topics. An overview of the training portfolio can be found here: https://www.it-schulungen.com/seminare/index.html.

Under the name IT-Schulungen.com, the Nuremberg-based New Elements GmbH has been operating one of the most prominent training centres in the German-speaking world for over two decades. The training centre is located in the renowned Nordostpark in Nuremberg, within the historically significant former Bell Laboratories premises of Alcatel-Lucent. The course offerings include traditional IT topics as well as innovative training in leadership, IT management, data science, big data analysis, business intelligence, machine learning, digital transformation, and artificial intelligence. New Elements GmbH maintains training partnerships with leading international institutions such as LPI, Linux Foundation, EC-Council, ISC2, EXIN, and CompTIA, as well as with prominent companies like AWS, Microsoft, and Alibaba Cloud. With a pool of over 600 certified and qualified permanent trainers, the training centre covers a wide range of more than 2500 training topics. An overview of the training portfolio can be found here: https://www.it-schulungen.com/seminare/index.html.

DocuMatrix was founded in 1999. As an innovative software company based in Lower Austria, the business areas are in the area of ​​output management and document composition.

The area of ​​activity extends from consulting and product sales to the implementation and maintenance of solutions that are based in the web and multichannel output area.

Our customers are represented nationally and internationally. In addition to large service providers such as insurance companies, banks or energy supply companies, the main sales sectors for our products are also industrial companies that benefit from our solutions.

DocuMatrix was founded in 1999. As an innovative software company based in Lower Austria, the business areas are in the area of ​​output management and document composition. The area of ​​activity extends from consulting and product sales to the implementation and maintenance of solutions that are based in the web and multichannel output area. Our customers are represented nationally and internationally. In addition to large service providers such as insurance companies, banks or energy supply companies, the main sales sectors for our products are also industrial companies that benefit from our solutions.

IoT and Smart Products from end to end.

grandcentrix offers Digital Product Engineering Services for Smart Products, Internet of Things, Industry 4.0, Smart Home and Smart Energy. Our in-house technology and user experience expertise covers the full range necessary to create future-proof, large-scale IoT solutions. As a dependable partner working in close cooperation with our customers and a passionate innovation driver for the market, we are firmly positioned at the forefront of the digital transformation.

IoT and Smart Products from end to end. grandcentrix offers Digital Product Engineering Services for Smart Products, Internet of Things, Industry 4.0, Smart Home and Smart Energy. Our in-house technology and user experience expertise covers the full range necessary to create future-proof, large-scale IoT solutions. As a dependable partner working in close cooperation with our customers and a passionate innovation driver for the market, we are firmly positioned at the forefront of the digital transformation.

About OPTIMAL SYSTEMS The OPTIMAL SYSTEMS group of companies, founded in 1991 and based in Berlin, specializes in the development and distribution of enterprise content management (ECM) software. Small, medium-sized and large companies as well as local authorities can use it to fully meet all requirements of modern document and information management. As an independent group of companies and part of the globally operating Kyocera Group, OPTIMAL SYSTEMS currently employs more than 500 people at 16 locations. In addition to companies in Germany, Austria, Switzerland and Serbia, the company cooperates with more than 75 sales and cooperation partners worldwide, including iTelligence, NetApp, adesso, IBM, Microsoft and SAP. OPTIMAL SYSTEMS' IT solutions support the implementation of Digital Workplaces. With the help of the comprehensive Enterprise Content Management Suite enaio®, companies can efficiently structure their knowledge, manage it transparently and archive it in an audit-proof way. With more than 100 trusted solutions, enaio® covers the requirements of almost every business area and is continuously being further developed. For more information on OPTIMAL SYSTEMS and enaio® please visit www.optimal-systems.de. The yuuvis® content services platform provides users with a variety of tools that enable them to develop content-centered solutions themselves, tailored precisely to their requirements - both on-premises, in the cloud and in hybrid operation. yuuvis is based on cloud technologies and is API-first. It supports Amazon Web Services (AWS) and the Google Cloud Platform, open standards like REST and databases like Microsoft SQL, Oracle and PostgreSQL. A consistent no code/low code approach ensures fast development results. For more information on yuuvis® please visit www.yuuvis.com

About OPTIMAL SYSTEMS The OPTIMAL SYSTEMS group of companies, founded in 1991 and based in Berlin, specializes in the development and distribution of enterprise content management (ECM) software. Small, medium-sized and large companies as well as local authorities can use it to fully meet all requirements of modern document and information management. As an independent group of companies and part of the globally operating Kyocera Group, OPTIMAL SYSTEMS currently employs more than 500 people at 16 locations. In addition to companies in Germany, Austria, Switzerland and Serbia, the company cooperates with more than 75 sales and cooperation partners worldwide, including iTelligence, NetApp, adesso, IBM, Microsoft and SAP. OPTIMAL SYSTEMS' IT solutions support the implementation of Digital Workplaces. With the help of the comprehensive Enterprise Content Management Suite enaio®, companies can efficiently structure their knowledge, manage it transparently and archive it in an audit-proof way. With more than 100 trusted solutions, enaio® covers the requirements of almost every business area and is continuously being further developed. For more information on OPTIMAL SYSTEMS and enaio® please visit www.optimal-systems.de. The yuuvis® content services platform provides users with a variety of tools that enable them to develop content-centered solutions themselves, tailored precisely to their requirements - both on-premises, in the cloud and in hybrid operation. yuuvis is based on cloud technologies and is API-first. It supports Amazon Web Services (AWS) and the Google Cloud Platform, open standards like REST and databases like Microsoft SQL, Oracle and PostgreSQL. A consistent no code/low code approach ensures fast development results. For more information on yuuvis® please visit www.yuuvis.com

t3n, the magazine of the digital economy, delivers current developments and trends in the internet industry online and in the quarterly print magazine. The editorial team provides well-founded and practical information about e-business, social media, web technology and design as well as digital future topics and provides all the relevant information for success in digital business. t3n offers useful content for a unique, dedicated community: web workers and creatives, startup founders and managers, marketers and media makers.

t3n, the magazine of the digital economy, delivers current developments and trends in the internet industry online and in the quarterly print magazine. The editorial team provides well-founded and practical information about e-business, social media, web technology and design as well as digital future topics and provides all the relevant information for success in digital business. t3n offers useful content for a unique, dedicated community: web workers and creatives, startup founders and managers, marketers and media makers.

CORE is a Technology Think Tank and accompanies the management of complex technology transformations of institutions, in which IT makes a disproportionately high contribution to business success. Based on detailed market knowledge, in-depth technology expertise and high methodological competence, we develop solutions, securing the sustainability of our clients'​ value chains.

CORE is a Technology Think Tank and accompanies the management of complex technology transformations of institutions, in which IT makes a disproportionately high contribution to business success. Based on detailed market knowledge, in-depth technology expertise and high methodological competence, we develop solutions, securing the sustainability of our clients'​ value chains.

UXPressia is a CX platform for UX professionals that helps them create dynamic and highly visual customer journey maps and personas while dramatically saving their time.

UXPressia is a CX platform for UX professionals that helps them create dynamic and highly visual customer journey maps and personas while dramatically saving their time.

Founded in 1993, ICTN is an independent consulting and training organization that takes a holistic approach to management consulting.
ICTN provides quality management consulting and training solutions to multinational and high profile organizations within the MENA region.

The founder & CEO, Fay Niewiadomski, is a Creative Leader, Consultant pioneer in Strategic Intervention in the Middle East.

We welcome and serve our clients from our offices in Beirut, Amman and New York as well as agents in the Gulf and North Africa. We offer our services to clients all around the world.

Our mission is to make a positive and measurable difference in every life and every business that we work with through our unrelenting commitment to the development of human potential in a dynamically changing world.

For the last 20 years, we at ICTN have been honored to present our clients with services that have one objective, increasing there profitability through Performance Improvement.

Our network of regional and international consultants enables us to offer a wide range of consultancy and training services.

Our services could therefore be classified under 4 categories, which constitute a holistic approach and support to our clients:

1. Executive Coaching & Strategic Intervention
2. Capacity Building
3. Talent Management
4. Finance & Operations Consultancy

Founded in 1993, ICTN is an independent consulting and training organization that takes a holistic approach to management consulting. ICTN provides quality management consulting and training solutions to multinational and high profile organizations within the MENA region. The founder & CEO, Fay Niewiadomski, is a Creative Leader, Consultant pioneer in Strategic Intervention in the Middle East. We welcome and serve our clients from our offices in Beirut, Amman and New York as well as agents in the Gulf and North Africa. We offer our services to clients all around the world. Our mission is to make a positive and measurable difference in every life and every business that we work with through our unrelenting commitment to the development of human potential in a dynamically changing world. For the last 20 years, we at ICTN have been honored to present our clients with services that have one objective, increasing there profitability through Performance Improvement. Our network of regional and international consultants enables us to offer a wide range of consultancy and training services. Our services could therefore be classified under 4 categories, which constitute a holistic approach and support to our clients: 1. Executive Coaching & Strategic Intervention 2. Capacity Building 3. Talent Management 4. Finance & Operations Consultancy

Infobip ist ein weltweit führender Anbieter von Omnichannel-Engagement, der eine breite Palette von Messaging-Kanälen, Tools und Lösungen für erweiterte Kundenbindung, Authentifizierung und Sicherheit unterstützt. Wir helfen unseren Kunden und Partnern, die Komplexität der Verbraucherkommunikation zu überwinden, ihr Geschäft auszubauen und das Kundenerlebnis zu verbessern – alles auf schnelle, sichere und zuverlässige Weise. Qualitätstechnik ist das Rückgrat von allem, was wir tun. Um großartige Kundenlösungen am Rande der Innovation zu entwickeln, müssen wir die besten Ingenieurtalente auf der ganzen Welt einstellen, fördern und halten. In den letzten mehr als 10 Jahren haben wir uns zu einem Engineering Powerhouse mit mehr als 60 Niederlassungen auf 6 Kontinenten und über 2.000 Experten entwickelt, mit dem Ziel, die Art und Weise, wie die Welt kommuniziert, zu verändern. Wir sehen uns als bescheidene Ingenieure, die von unserer Philosophie des Learning by Doing geleitet und von unserer Leidenschaft für Technologie angetrieben werden. Aus diesem Grund werden alle unsere Lösungen vollständig im eigenen Haus entwickelt, und wir sind stolz auf all die Talente, die wir in unserem Unternehmen haben!

Infobip ist ein weltweit führender Anbieter von Omnichannel-Engagement, der eine breite Palette von Messaging-Kanälen, Tools und Lösungen für erweiterte Kundenbindung, Authentifizierung und Sicherheit unterstützt. Wir helfen unseren Kunden und Partnern, die Komplexität der Verbraucherkommunikation zu überwinden, ihr Geschäft auszubauen und das Kundenerlebnis zu verbessern – alles auf schnelle, sichere und zuverlässige Weise. Qualitätstechnik ist das Rückgrat von allem, was wir tun. Um großartige Kundenlösungen am Rande der Innovation zu entwickeln, müssen wir die besten Ingenieurtalente auf der ganzen Welt einstellen, fördern und halten. In den letzten mehr als 10 Jahren haben wir uns zu einem Engineering Powerhouse mit mehr als 60 Niederlassungen auf 6 Kontinenten und über 2.000 Experten entwickelt, mit dem Ziel, die Art und Weise, wie die Welt kommuniziert, zu verändern. Wir sehen uns als bescheidene Ingenieure, die von unserer Philosophie des Learning by Doing geleitet und von unserer Leidenschaft für Technologie angetrieben werden. Aus diesem Grund werden alle unsere Lösungen vollständig im eigenen Haus entwickelt, und wir sind stolz auf all die Talente, die wir in unserem Unternehmen haben!

Q-nnect is providing software for the next generation. The semantic integration platform Q! offers an innovative solution to these current problems. It is a cloud-based enterprise software of the next generation, accelerated through In-Memory-Computing, designed and developed with the goal to integrate or gradually replace the company-specific and isolated ERP systems of different software providers.

Q-nnect is providing software for the next generation. The semantic integration platform Q! offers an innovative solution to these current problems. It is a cloud-based enterprise software of the next generation, accelerated through In-Memory-Computing, designed and developed with the goal to integrate or gradually replace the company-specific and isolated ERP systems of different software providers.

NeoSOFT Technologies is a digital accelerator to Startups, SMEs, MSMEs, and large enterprises with a significant contribution across 22+ industries including BFSI, Healthcare, Ecommerce & Retail, Education & eLearning, Insurance, Tech Startups, Government & Semi-Government, and more. Backed with an impressive experience of 24+ years and a fast-growing family of 3000+ engineering professionals our capabilities span across IT Consulting, Strategy Planning & Execution, Business Process Re-engineering, IT Modernization, and Business Analysis Consulting, our solutions are devised meticulously to address the needs of specific industries.

Driving in an era of absolute disruption and triggered by new-age technologies like AI, ML, Edge Computing, Automation, etc., we partner with clients to develop customized digital assets ranging from smart applications, IoT-powered wearable solutions, Intelligent Project Management Systems, Enterprise and Cloud Mobility solutions, Blockchain solutions, Digital Insurance Platforms with smart analytics and insights, Contactless and Cashless Retail Shopping Solutions, Logistics Systems with Real-Time Tracking and Insights, Contactless Virtual Telemedicine tools, AR-VR and Game development services

We are a CMMI Level 5 organization global IT Solution provider and Outsourcing company headquartered in Mumbai and footprints with 8 delivery centers in India and 10 global offices. Our success portfolio boast of 6500+ projects accomplished across 1500+ clients in 50+ countries with client retention rate as high as 85%
Find more about us -
Company Deck - https://marketing.neosofttech.com/
Company Brochure - http://marketing.neosofttech.com/brochure/

NeoSOFT Technologies is a digital accelerator to Startups, SMEs, MSMEs, and large enterprises with a significant contribution across 22+ industries including BFSI, Healthcare, Ecommerce & Retail, Education & eLearning, Insurance, Tech Startups, Government & Semi-Government, and more. Backed with an impressive experience of 24+ years and a fast-growing family of 3000+ engineering professionals our capabilities span across IT Consulting, Strategy Planning & Execution, Business Process Re-engineering, IT Modernization, and Business Analysis Consulting, our solutions are devised meticulously to address the needs of specific industries. Driving in an era of absolute disruption and triggered by new-age technologies like AI, ML, Edge Computing, Automation, etc., we partner with clients to develop customized digital assets ranging from smart applications, IoT-powered wearable solutions, Intelligent Project Management Systems, Enterprise and Cloud Mobility solutions, Blockchain solutions, Digital Insurance Platforms with smart analytics and insights, Contactless and Cashless Retail Shopping Solutions, Logistics Systems with Real-Time Tracking and Insights, Contactless Virtual Telemedicine tools, AR-VR and Game development services We are a CMMI Level 5 organization global IT Solution provider and Outsourcing company headquartered in Mumbai and footprints with 8 delivery centers in India and 10 global offices. Our success portfolio boast of 6500+ projects accomplished across 1500+ clients in 50+ countries with client retention rate as high as 85% Find more about us - Company Deck - https://marketing.neosofttech.com/ Company Brochure - http://marketing.neosofttech.com/brochure/

PLUSPOL interactive is an agency for digital communication in Leipzig. They have been helping international companies and brands, such as Daimler Buses, enviaM, Seeberger, ZEISS, s.Oliver, Salus BKK or Harry Brot with their digital solutions to win new customers faster and retain existing customers more.

PLUSPOL interactive is an agency for digital communication in Leipzig. They have been helping international companies and brands, such as Daimler Buses, enviaM, Seeberger, ZEISS, s.Oliver, Salus BKK or Harry Brot with their digital solutions to win new customers faster and retain existing customers more.

The expert magazine for digital transformation automation and “thinking machines” replace human tasks and workplaces in companies. That will change fundamentally in the future - at a time when managers also have to deal responsibly with major risks as well as political and social challenges. The magazine provides precisely this orientation. As the “expert magazine for digital transformation” in DIGITAL BUSINESS CLOUD, experienced specialist authors from practice, consulting, and science accompanies the use of innovative products and solutions.

The expert magazine for digital transformation automation and “thinking machines” replace human tasks and workplaces in companies. That will change fundamentally in the future - at a time when managers also have to deal responsibly with major risks as well as political and social challenges. The magazine provides precisely this orientation. As the “expert magazine for digital transformation” in DIGITAL BUSINESS CLOUD, experienced specialist authors from practice, consulting, and science accompanies the use of innovative products and solutions.

At INFORM, more than 750 business analysts and software engineers support over 1,000 customers in more than 40 countries around the globe. Applications include Airline & Airport Operations, Fraud Prevention, Inventory and Supply Chain Optimization, Logistics, Materials Handling, Production Scheduling, S&OP, Transport and Workforce Management. We offer:

At INFORM, more than 750 business analysts and software engineers support over 1,000 customers in more than 40 countries around the globe. Applications include Airline & Airport Operations, Fraud Prevention, Inventory and Supply Chain Optimization, Logistics, Materials Handling, Production Scheduling, S&OP, Transport and Workforce Management. We offer:

knowhere is a Hamburg agency founded in 2015 and specializing in the implementation of intelligent chatbots. The focus of the work is on the development of conversational interfaces based on artificial intelligence that enables companies to automate customer communication.

knowhere is a Hamburg agency founded in 2015 and specializing in the implementation of intelligent chatbots. The focus of the work is on the development of conversational interfaces based on artificial intelligence that enables companies to automate customer communication.

ngena is a global company that connects teams and unites the workforce worldwide through a centralized connectivity network experience. With one touch - ngena simplifies and strengthens global cloud computing, business networking, data analytics and data security at workplaces within the enterprise and at home. Built on Cisco technology, ngena uses state-of-the-art cloud and virtualization SD-WAN technologies. ngena is the 1st company to offer pre-built configuration for fast and secure deployment using its Connectivity Platform as a Service. ngena is headquartered in Frankfurt, Germany with business operations in the United States, South America, Europe and Asia. To learn more, please visit ngena.net and ngena.net/sd-wan.

ngena is a global company that connects teams and unites the workforce worldwide through a centralized connectivity network experience. With one touch - ngena simplifies and strengthens global cloud computing, business networking, data analytics and data security at workplaces within the enterprise and at home. Built on Cisco technology, ngena uses state-of-the-art cloud and virtualization SD-WAN technologies. ngena is the 1st company to offer pre-built configuration for fast and secure deployment using its Connectivity Platform as a Service. ngena is headquartered in Frankfurt, Germany with business operations in the United States, South America, Europe and Asia. To learn more, please visit ngena.net and ngena.net/sd-wan.

The Successor to the API. Digital interface to business. The fastest way to connect your business with your customers.

Superface stands for super-interface. It is a new successor to API -> higher-level integration protocol, allowing businesses to connect others, directly in milliseconds.

Our open-source SDK can handle fast growing companies, complex architectures and its maintenances without a labor of highly skilled engineers.

The future of APIs is true machine-to-machine communication. Autonomous APIs, decoupled components and self-driving clients are the foundation for voice interfaces and artificial intelligence.

Superface uses super interface components that enable plug-and-play usage of data and services provided by companies using their API.

The Successor to the API. Digital interface to business. The fastest way to connect your business with your customers. Superface stands for super-interface. It is a new successor to API -> higher-level integration protocol, allowing businesses to connect others, directly in milliseconds. Our open-source SDK can handle fast growing companies, complex architectures and its maintenances without a labor of highly skilled engineers. The future of APIs is true machine-to-machine communication. Autonomous APIs, decoupled components and self-driving clients are the foundation for voice interfaces and artificial intelligence. Superface uses super interface components that enable plug-and-play usage of data and services provided by companies using their API.

Liquid Reply is specialized in Container Orchestration & Cloud Native Development on Multi-Cloud environments.

Liquid Reply is specialized in Container Orchestration & Cloud Native Development on Multi-Cloud environments.

We are a global IT and digital transformation champion that supports our customers in realizing technology’s huge potential for a smarter and more sustainable world.We’ve united creativity and innovation with the instant impact and execution power of a large IT solution provider.Customer experience is the new battleground and Avenga is your partner to master the challenge.

We are a global IT and digital transformation champion that supports our customers in realizing technology’s huge potential for a smarter and more sustainable world.We’ve united creativity and innovation with the instant impact and execution power of a large IT solution provider.Customer experience is the new battleground and Avenga is your partner to master the challenge.

We are in the business of custom software engineering.

We started out as a software product company and inherited the engineering culture of innovation. Our experience from having built product software and solutions for 6 of the 100 largest software firms in the world has helped us build software that is scalable, robust, secure, cloud native, and accessible across multiexperience environments. We deliver software solutions for leading enterprises and ISVs in the finance, healthcare, insurance, media, telecom, retail, and technology sectors.

Our purpose is to be relevant to our customers’ business needs and our associates’ aspirations. We strive to be relevant to our customers by staying ahead of the constantly changing business and technology landscape. We have and will always be relevant to our associates—to their aspirations, satisfaction and happiness.

We have a proud heritage of custom software engineering that is part of our DNA. For over 25 years, we have been engineering and delivering technology solutions that are relevant to our customers and winning their trust.

We are in the business of custom software engineering. We started out as a software product company and inherited the engineering culture of innovation. Our experience from having built product software and solutions for 6 of the 100 largest software firms in the world has helped us build software that is scalable, robust, secure, cloud native, and accessible across multiexperience environments. We deliver software solutions for leading enterprises and ISVs in the finance, healthcare, insurance, media, telecom, retail, and technology sectors. Our purpose is to be relevant to our customers’ business needs and our associates’ aspirations. We strive to be relevant to our customers by staying ahead of the constantly changing business and technology landscape. We have and will always be relevant to our associates—to their aspirations, satisfaction and happiness. We have a proud heritage of custom software engineering that is part of our DNA. For over 25 years, we have been engineering and delivering technology solutions that are relevant to our customers and winning their trust.