"I liked the event very much - the speakers were very high class and I had great conversations with other participants and I generated valuable business contacts."
Anett Hötzel, Head of Digitalization, Felix Schöller Group" A great forum for discussing new ideas, making new contacts and learning from others. Good mix across industries, company sizes and their challenges."
Pranjal Kothari, CDO, Sparkasse Bremen"The high quality of the speakers and their exciting presentations were very remarkable! The event offers excellent networking opportunities."
Alfred Lief, Future Solutions, AirbusThrough a mix of case-study presentations, interactive roundtable discussions, Q&A sessions and hands-on workshops you will gain a diverse and inspiring perspective. The multi stream format allows you to move freely between the conferences and choose the sessions of most interest and relevance. Create your program from the case studies and interactive round tables.
Decision Makers and Leaders in Corporate Innovation, Business Transformation, Product Management, and Process Management
Decision Makers and Leaders for Change Management, Digital Communications, and Corporate Culture
Decision Makers and Leaders in Digital Marketing, Digital Communications, Customer Engagement, and Customer Management
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TUESDAY, MARCH 30TH
9:00
If you'd like to be a chairman at this event, this slot is available.
If you'd like to be a chairman at this event, this slot is available.
If you'd like to be a chairman at this event, this slot is available.
If you'd like to be a chairman at this event, this slot is available.
9:15
9:45
Luisella Giani
Head of Industry Strategy & Transformation
Oracle
Italy
10:15
Sascha Poggemann
COO
Cognigy
USA
10:45
11:15
Dr. Philipp Kleine Jäger
Managing Partner
CORE SE
Germany
Dr. Philipp Kleine Jäger
Managing Partner
CORE SE
Germany
11:45
Paul Haigh
VP Sales
grandcentrix ‑ a Vodafone company
Germany
Paul Haigh
VP Sales
grandcentrix ‑ a Vodafone company
Germany
Johannes Knierzinger
Head of News Partner Management & Communication
Newsadoo
Austria
Johannes Knierzinger
Head of News Partner Management & Communication
Newsadoo
Austria
12:15
The New Tomorrow - Sustainability in Customer Experience - Mareike Tatic, Sales Director DACH, Infobip and Petar Divjanovic, Head of Digital HR Solutions, DEKRA
At the Edge of Customer Service Transformation - How Conversational AI is Becoming the Core Component of Communication - Sascha Poggemann, COO, Cognigy
Connecting Products into the Internet of Things - Paul Haigh, VP Sales, grandcentrix ‑ a Vodafone company
The New Tomorrow - Sustainability in Customer Experience - Mareike Tatic, Sales Director DACH, Infobip and Petar Divjanovic, Head of Digital HR Solutions, DEKRA
At the Edge of Customer Service Transformation - How Conversational AI is Becoming the Core Component of Communication - Sascha Poggemann, COO, Cognigy
Connecting Products into the Internet of Things - Paul Haigh, VP Sales, grandcentrix ‑ a Vodafone company
Master the Experience Economy with Data as a Strategic Advantage - Luisella Giani, Head of Industry Strategy & Transformation, Oracle
Creating Transparent Leadership - Sarim Khan, CEO & Co‑founder, SharpCloud
Culture and Organization Change to Support Digitalization - Martin Hairer, Chief Digital Officer, MED‑EL
Master the Experience Economy with Data as a Strategic Advantage - Luisella Giani, Head of Industry Strategy & Transformation, Oracle
Creating Transparent Leadership - Sarim Khan, CEO & Co‑founder, SharpCloud
Culture and Organization Change to Support Digitalization - Martin Hairer, Chief Digital Officer, MED‑EL
Driving Customer Traffic Through Analytics - Tristan Burns, Analytics Lead, Pizza Hut Digital Ventures
Attention, Please! - Johannes Knierzinger, Head of News Partner Management & Communication, Newsadoo
Driving Customer Traffic Through Analytics - Tristan Burns, Analytics Lead, Pizza Hut Digital Ventures
Attention, Please! - Johannes Knierzinger, Head of News Partner Management & Communication, Newsadoo
13:00
14:30
Jens Linden
Senior Data Scientist & Strategist
INFORM
Germany
Jens Linden
Senior Data Scientist & Strategist
INFORM
Germany
15:00
Anna Steinhage
Principal ‑ EX & CX Strategy and Insights
Medallia
Germany
Anna Steinhage
Principal ‑ EX & CX Strategy and Insights
Medallia
Germany
15:30
Dr. Olivia Lewis
Head of Data Science
The unbelievable Machine Company
Germany
Dr. Olivia Lewis
Head of Data Science
The unbelievable Machine Company
Germany
Binnaz Cubukcu
Lead Concept Description Manager
Inter Ikea
The Netherlands
Binnaz Cubukcu
Lead Concept Description Manager
Inter Ikea
The Netherlands
16:00
Digital Transformation, Artificial Intelligence and Sustainability Cohesion - Jens Linden, Senior Data Scientist & Strategist, INFORM
How Cloud Native Technologies Transforms Teams - Max Körbächer, Co‑Founder & Manager Cloud Native Engineering, Liquid Reply
Data Science in Action - Real World Examples - Dr. Olivia Lewis, Head of Data Science, The unbelievable Machine Company
Digital Transformation, Artificial Intelligence and Sustainability Cohesion - Jens Linden, Senior Data Scientist & Strategist, INFORM
How Cloud Native Technologies Transforms Teams - Max Körbächer, Co‑Founder & Manager Cloud Native Engineering, Liquid Reply
Data Science in Action - Real World Examples - Dr. Olivia Lewis, Head of Data Science, The unbelievable Machine Company
Agile Transformation - Managing Change by Making Mistakes - Jan Henrik Flasch, Head of Technology Customer Insights, TUI
How to Fail Right in the Digital Age - Anja Zerbin, Head of Digital Culture & Communications, Postbank
More than Just Operational Digital Transformation - Tackling the Organization - Binnaz Cubukcu, Lead Concept Description Manager, Inter Ikea
Agile Transformation - Managing Change by Making Mistakes - Jan Henrik Flasch, Head of Technology Customer Insights, TUI
How to Fail Right in the Digital Age - Anja Zerbin, Head of Digital Culture & Communications, Postbank
More than Just Operational Digital Transformation - Tackling the Organization - Binnaz Cubukcu, Lead Concept Description Manager, Inter Ikea
Digitalization of an Emotional Brand - Benjamin Steen, Head of Customer Care ‑ Digital Licensing & Stadium, FC Bayern München
Proving the ROI of Customer Experience - Anna Steinhage, Principal ‑ EX & CX Strategy and Insights, Medallia
Pattern Libraries as Succes Factors for Brands - Markus Stuhr, VP Customer Experience & Digital Strategy, Avenga
Digitalization of an Emotional Brand - Benjamin Steen, Head of Customer Care ‑ Digital Licensing & Stadium, FC Bayern München
Proving the ROI of Customer Experience - Anna Steinhage, Principal ‑ EX & CX Strategy and Insights, Medallia
Pattern Libraries as Succes Factors for Brands - Markus Stuhr, VP Customer Experience & Digital Strategy, Avenga
16:45
17:15
Sean MacNiven
Head of Strategy and Research
SAP
Germany
17:45
Olaf Holst
Chief Technology Evangelist
yuuvis® by OPTIMAL SYSTEMS
Germany
18:15
18:45
19:00
Engage in Exciting Conversations. Strengthen your Network after a Day full of Knowledge Sharing, Groundbreaking Presentations, and Interesting Conversations. Join Delegates and Speakers in the Relaxed Atmosphere of the Event Venue.
Sponsored by yuuvis®
WEDNESDAY, MARCH 31ST
9:00
If you'd like to be a chairman at this event, this slot is available.
If you'd like to be a chairman at this event, this slot is available.
If you'd like to be a chairman at this event, this slot is available.
If you'd like to be a chairman at this event, this slot is available.
If you'd like to be a chairman at this event, this slot is available.
If you'd like to be a chairman at this event, this slot is available.
9:15
Bent Böer
Lead Digital Marketing Manager DACH
Pepsico
Germany
9:45
Fay Niewiadomski
Founder & CEO
International Consulting and Transformation Network (ICTN)
Lebanon
10:30
11:00
11:30
Jan-Boyke Seemann
Head of Sales Central Europe
Treasure Data
Germany
Jan-Boyke Seemann
Head of Sales Central Europe
Treasure Data
Germany
Dr. Katrin Krömer
Head of HR Development
Deutsche Bahn
Germany
Dr. Katrin Krömer
Head of HR Development
Deutsche Bahn
Germany
Stephanie Wissmann
Vice President Digital & Growth
tyntec
Germany
Stephanie Wissmann
Vice President Digital & Growth
tyntec
Germany
12:00
Detlef Levin
Head of IT
Tchibo Coffee Service
Germany
Detlef Levin
Head of IT
Tchibo Coffee Service
Germany
Kristian Vierneisel
General Manager Customer Experience
Kia Motors Europe
Germany
Kristian Vierneisel
General Manager Customer Experience
Kia Motors Europe
Germany
12:30
Improving the Internal Knowledge Network to Impact Customers - Bent Böer, Lead Digital Marketing Manager DACH, Pepsico
CDP - The Golden Key to Unlock Success - Jan-Boyke Seemann, Head of Sales Central Europe, Treasure Data
Automation of Processes - Toolings - Detlef Levin, Head of IT, Tchibo Coffee Service
Improving the Internal Knowledge Network to Impact Customers - Bent Böer, Lead Digital Marketing Manager DACH, Pepsico
CDP - The Golden Key to Unlock Success - Jan-Boyke Seemann, Head of Sales Central Europe, Treasure Data
Automation of Processes - Toolings - Detlef Levin, Head of IT, Tchibo Coffee Service
Redefining Leadership - New Digital Leadership - Dr. Katrin Krömer, Head of HR Development, Deutsche Bahn
How to Open Up Innovation Within a Corporate Context - Alexander Bernert, Head of Innovation & Market Management, Zurich Group
Redefining Leadership - New Digital Leadership - Dr. Katrin Krömer, Head of HR Development, Deutsche Bahn
How to Open Up Innovation Within a Corporate Context - Alexander Bernert, Head of Innovation & Market Management, Zurich Group
Actuate Change Through Leadership Communication - Fay Niewiadomski, Founder & CEO, International Consulting and Transformation Network (ICTN)
Systematic Innovation - How to Make it a Reality - Constant Ondo, CEO, PICC Solution and Thierry Bernet, Circular Economy Director, Berry Global
Be Where Your Customers Are - The Power of WhatsApp and Private Messaging - Stephanie Wissmann, Vice President Digital & Growth, tyntec
Creating a Seamless Start-to-Finish Digital Customer Journey - Kristian Vierneisel, Head of Customer Experience, Kia Motors Europe
Actuate Change Through Leadership Communication - Fay Niewiadomski, Founder & CEO, International Consulting and Transformation Network (ICTN)
Systematic Innovation - How to Make it a Reality - Constant Ondo, CEO, PICC Solution and Thierry Bernet, Circular Economy Director, Berry Global
Be Where Your Customers Are - The Power of WhatsApp and Private Messaging - Stephanie Wissmann, Vice President Digital & Growth, tyntec
Creating a Seamless Start-to-Finish Digital Customer Journey - Kristian Vierneisel, Head of Customer Experience, Kia Motors Europe
13:15
14:45
Simon Infanger
Head of Communication Channels
Luzerner Kantonsspital
Switzerland
15:15
Tanja Tschech
Global Digital Marketing Manager
Kao
Germany
15:45
Christopher Meyer-Mölleringhof
Head of Innovation
Lebensversicherung von 1871
Germany
16:15
Hans-Jürgen Sturm
Head of User Experience & Innovation ‑ Digital Workplace Services
Amadeus
Germany
16:45
Building a Website for Customers who Don't Want to be Customers - Simon Infanger, Head of Communication Channels, Luzerner Kantonsspital
Meeting Customer Experience Expectations with new Technologies - Tanja Tschech, Global Digital Marketing Manager, Kao
No More Theatre – How to Push for Real Innovation in Traditional Industries - Christopher Meyer-Mölleringhof, Head of Innovation, LV 1871: Lebensversicherung von 1871 a. G. München
Preparing a Multinational Corporate for the Future of Work by Inspiring New Ways of Working - Hans-Jürgen Sturm, Head of User Experience & Innovation ‑ Digital Workplace Services, Amadeus
Building a Website for Customers who Don't Want to be Customers - Simon Infanger, Head of Communication Channels, Luzerner Kantonsspital
Meeting Customer Experience Expectations with new Technologies - Tanja Tschech, Global Digital Marketing Manager, Kao
No More Theatre – How to Push for Real Innovation in Traditional Industries - Christopher Meyer-Mölleringhof, Head of Innovation, LV 1871: Lebensversicherung von 1871 a. G. München
Preparing a Multinational Corporate for the Future of Work by Inspiring New Ways of Working - Hans-Jürgen Sturm, Head of User Experience & Innovation ‑ Digital Workplace Services, Amadeus
17:30
The ticket includes full access to the Expo and all sessions in all streams, including the evening reception on the first day. This also includes 12 months of full access to all the online features (matched networking and collaboration in the event online think tank, presentations, and the video archive of all World Class Business Leaders conferences). Catering at the event is included. Choose your pass and click on “Book Conference Pass” to access the registration form.
Vendors and consultants must book the Vendor Conference Pass to attend the conference.
Vendors and consultants must book the Vendor Conference Pass to attend the conference.
Employees of public institutions such as the government, military and universities can take advantage of this special price.
Access the presentations from this conference online as well as hundreds of other case study videos from global business leaders. The videos are full-length and include the PDFs of the presentation. More videos are added each month with new World Class Business Leaders business transformation conferences bringing best practices to you from around the world. Don't lose this opportunity to stay on top of what business leaders currently do and plan for the future to gain a competitive edge. 12 months of World Class Unlimited are included in any of the Conference Passes.
Fleming's Conference Hotel
Elbinger Straße 1-3
60487 Frankfurt am Main
Germany
+49 69 506 040-0
For deliveries, please add to the address the following:
30th + 31st of March & WCBLeaders
Metro station "Industriehof" (U6 and U7)
How to get there:
From Central Station-
At the main station, choose the underground line U4 to "Bockenheimer Warte" and change at the last stop "Bockenheimer Warte" into the U6 to Heerstraße or into the U7 to Hausen. The third station is "Industriehof". From there, cross the street and subway tracks to follow the Königsberger Straße until the second road where you take a left. The hotel is located on the left side.
From the airport-
The lines S8 and S9 run from the airport to the main train station. At the main station, choose the underground line U4 to "Bockenheimer Warte" and change at the last stop "Bockenheimer Warte" into the U6 to Heerstraße or into the U7 to Hausen. The third station is "Industriehof". From there, cross the street and subway tracks to follow the Königsberger Straße until the second road where you take a left. The hotel is located on the left side.
Parking:
You can park your car in the hotel's own underground car parking or right in the hotel courtyard for a daily charge of €15,00. If the parking area from the Flemings Conference Hotel is full, we recommend as an alternative to the parking area "Brentanobad", Rödelheimer Parkweg, 60489 Frankfurt am Main, Germany.
As a registered attendee, visit the event’s online think tank where you can see your fellow attendees’ profiles and priorities to get in touch, arrange meetings and collaborate with your best networking opportunities. Also, your conference documentation awaits you in this World Class Business Leaders think tank.
Visit the Think TankWe are looking for the best practices that shape tomorrow's world. If you would like to contribute to this event as speaker, please fill out the speaker application form here.
If you have already been in contact with the event organization team and are confirming the details of your presentation, please access the speaker questionnaire here.
Get in front of top decision makers of your field! In total, we expect more than € 100M in budgets attending. To get more information and make your business grow, inquire here.
Download additional materials about the conference. You will find flyers, logos, banners, signature templates as well as press releases.
Download Conference Materials