The leading business conference

The On- and Offline Classroom for Business Leaders

"I liked the event very much - the speakers were high class. I had great conversations with other participants and I generated valuable business contacts."

Anett Hötzel

Head of Digitalization

T/D3sixty

"A great forum for discussing new ideas, making new contacts and learning from others. Good mix across industries, company sizes and their challenges."

Pranjal Kothari

CDO

Sparkasse Bremen

"The high quality of the speakers and their exciting presentations were very remarkable! The event offers excellent networking opportunities."

Alfred Lief

Future Solutions

Airbus

How It Works

Like-minded peers show their latest developments, successes and failures in case study presentations
Get access easily to all speakers and delegates through Q&A sessions and hands-on workshops
Network face-to face as well as engage in the online Think Tank

Facts

Limited to

250

Attendees
Limited to

200

Companies

50

Speakers

80/20

End User / Vendor Ratio

Why attend?

Take a peek into the future: Acquire the latest knowledge as like-minded industry peers show you the latest trends and developments in their fields
Interact and discuss: Engage in face-to-face networking and inspiring conversations that propel your business
Dig deeper into the topics: Business round-table discussions allow interaction and dynamic discussion as well as ample opportunities to pose questions to an expert panel of speakers

Agenda

First day of conference

WEDNESDAY, MARCH 15TH

9:00

Conference Opening by the Organizer and Welcome to the Chairman of the Stream

Carlos Torrens

Global Head IT Service Management
OETIKER
Spain

Conference Opening by the Organizer and Welcome to the Chairman of the Stream

Carlos Torrens

Global Head IT Service Management
OETIKER
Spain

Conference Opening by the Organizer and Welcome to the Chairman of the Stream

Aymen Ismail

Head of Customer Engagement Solutions
smart Europe
Germany

Conference Opening by the Organizer and Welcome to the Chairman of the Stream

Aymen Ismail

Head of Customer Engagement Solutions
smart Europe
Germany

Conference Opening by the Organizer and Welcome to the Chairman of the Stream

Andrea Latino

Digital Lead (Innovation Growth Hacker)
Nestlé
Switzerland

Conference Opening by the Organizer and Welcome to the Chairman of the Stream

Andrea Latino

Digital Lead (Innovation Growth Hacker)
Nestlé
Switzerland

9:15

Cultivating Digital Culture: Empowering People Through Digitalization

Maryna Feierabend

Referentin Digital Transformation
Hamburg Wasser
Germany

9:45

One Global IT Platform for One Global Team

Sven-Severin Canisius

Chief Information Officer and Executive Board Member
Deichmann
Germany

10:15

Coffee Break with Networking

10:45

The Digital Marketing Data Nucleus

Bent Böer

AdTech and Performance Marketing Lead, Europe
PepsiCo
Germany

The Digital Marketing Data Nucleus

Bent Böer

AdTech and Performance Marketing Lead, Europe
PepsiCo
Germany

Digital Customer Engagement Solutions: The Balance Between Human and Automated Interactions

Aymen Ismail

Head of Customer Engagement Solutions
smart Europe
Germany

Digital Customer Engagement Solutions: The Balance Between Human and Automated Interactions

Aymen Ismail

Head of Customer Engagement Solutions
smart Europe
Germany

How to Jump-Start your Digital Transformation: Pillars, Digital Maturity Assessment and Stakeholder Management

Andrea Latino

Digital Lead (Innovation Growth Hacker)
Nestlé
Switzerland

How to Jump-Start your Digital Transformation: Pillars, Digital Maturity Assessment and Stakeholder Management

Andrea Latino

Digital Lead (Innovation Growth Hacker)
Nestlé
Switzerland

11:15

Navigating the Journey: A Guide to Cloud Transformation

Marco Tesch

Head of Sales ‑ Consulting Services
tecRacer Consulting
Germany

Navigating the Journey: A Guide to Cloud Transformation

Marco Tesch

Head of Sales ‑ Consulting Services
tecRacer Consulting
Germany

11:30

15-Minute Break

15-Minute Break

Digital Engagement Playbook​: How Bynder Scaled Marketing’s Impact on Pipeline and Revenue

Denis Ehlicke

Sales Director, DACH
ON24
Germany

Will Cumming

Lifecycle Marketing Campaign Specialist
Bynder
The Netherlands

Denis Ehlicke

Sales Director, DACH
ON24
Germany

Digital Engagement Playbook​: How Bynder Scaled Marketing’s Impact on Pipeline and Revenue

Will Cumming

Lifecycle Marketing Campaign Specialist
Bynder
The Netherlands

Culture as the Backbone of Digitalisation: Data Management – Automation – Personalisation at Scale

Christian Vogel

Go‑To‑Market Lead Content and Workfront
Adobe
Germany

Thomas Balduff

Go‑To‑Market Lead Marketing Automation
Adobe
Germany

Christian Vogel

Go‑To‑Market Lead Content and Workfront
Adobe
Germany

Culture as the Backbone of Digitalisation: Data Management – Automation – Personalisation at Scale

Thomas Balduff

Go‑To‑Market Lead Marketing Automation
Adobe
Germany

11:45

Round-Table Discussions

Strategy & Technology

One Global IT Platform for One Global Team

Sven-Severin Canisius (Deichmann)

The Digital Marketing Data Nucleus

Bent Böer (PepsiCo)

Navigating the Journey: A Guide to Cloud Transformation

Marco Tesch (tecRacer Consulting)

Round-Table Discussions

Strategy & Technology

One Global IT Platform for One Global Team

Sven-Severin Canisius (Deichmann)

The Digital Marketing Data Nucleus

Bent Böer (PepsiCo)

Navigating the Journey: A Guide to Cloud Transformation

Marco Tesch (tecRacer Consulting)

Round-Table Discussions

Digital Customer Experience

  1. Cultivating Digital Culture: Empowering People Through Digitalization

    Maryna Feierabend (Hamburg Wasser)
  2. Digital Customer Engagement Solutions: The Balance Between Human and Automated Interactions

    Aymen Ismail (smart Europe)
  3. Digital Engagement Playbook​: How Bynder Scaled Marketing’s Impact on Pipeline and Revenue

    Denis Ehlicke (ON24)
    and
    Will Cumming (Bynder)

Round-Table Discussions

Digital Customer Experience

  1. Cultivating Digital Culture: Empowering People Through Digitalization

    Maryna Feierabend (Hamburg Wasser)
  2. Digital Customer Engagement Solutions: The Balance Between Human and Automated Interactions

    Aymen Ismail (smart Europe)
  3. Digital Engagement Playbook​: How Bynder Scaled Marketing’s Impact on Pipeline and Revenue

    Denis Ehlicke (ON24)
    and
    Will Cumming (Bynder)

Round-Table Discussions

Leadership & Culture

  1. How to Jump-Start your Digital Transformation: Pillars, Digital Maturity Assessment and Stakeholder Management

    Andrea Latino (Nestlé)
  2. Culture as the Backbone of Digitalisation: Data Management – Automation – Personalisation at Scale

    Christian Vogel (Adobe)
    and
    Thomas Balduff (Adobe)

Round-Table Discussions

Leadership & Culture

  1. How to Jump-Start your Digital Transformation: Pillars, Digital Maturity Assessment and Stakeholder Management

    Andrea Latino (Nestlé)
  2. Culture as the Backbone of Digitalisation: Data Management – Automation – Personalisation at Scale

    Christian Vogel (Adobe)
    and
    Thomas Balduff (Adobe)

12:30

Lunch with Networking

13:45

Exhibitor Tour

Tour of the exhibition - Get inspired by the latest innovations and join us on this 15-minute journey through the networking space

14:00

Digital Factory Transformation: The Factory as a Digital Twin

Dr. Jens Fürst

Principal Key Expert Digitalization, Automation and Smart Factory Transformation
Siemens Healthineers
Germany

Digital Factory Transformation: The Factory as a Digital Twin

Dr. Jens Fürst

Principal Key Expert Digitalization, Automation and Smart Factory Transformation
Siemens Healthineers
Germany

How to Connect Customer Journey Design with Corporate Sustainability Objectives

Fabian Kersten

Global Head of Digital Product / Customer Journey
Solvay
The Netherlands

How to Connect Customer Journey Design with Corporate Sustainability Objectives

Fabian Kersten

Global Head of Digital Product / Customer Journey
Solvay
The Netherlands

Scaling for Success: Creating a Foundation that Grows with You

Aurelija Plėtienė

Director of Engineering
Vinted
Lithuania

Scaling for Success: Creating a Foundation that Grows with You

Aurelija Plėtienė

Director of Engineering
Vinted
Lithuania

14:30

Building a Future-Proof IT Organization

Carsten Böhle

Head of IT and Digitalization
Lufthansa Technik Aero Alzey
Germany

Building a Future-Proof IT Organization

Carsten Böhle

Head of IT and Digitalization
Lufthansa Technik Aero Alzey
Germany

Create Meaningful Experiences Impacting your User Engagement, Conversions and Bottom-Line Results

Christian Herold

Director Customer Experience & Engagement
Cosnova
Germany

Create Meaningful Experiences Impacting your User Engagement, Conversions and Bottom-Line Results

Christian Herold

Director Customer Experience & Engagement
Cosnova
Germany

Shaping Employee Experience in the New Hybrid World: Supporting the New Normal Through Data and Technology

Martijn Seijsener

Global Head Employee Experience
Credit Suisse
Switzerland

Shaping Employee Experience in the New Hybrid World: Supporting the New Normal Through Data and Technology

Martijn Seijsener

Global Head Employee Experience
Credit Suisse
Switzerland

15:00

Why Data-Driven Business is not just about Data

Carsten Hinze

Management Consultant
GP+S Consulting
Germany

Why Data-Driven Business is not just about Data

Carsten Hinze

Management Consultant
GP+S Consulting
Germany

And it Speaks: Build Natural Language Customer Touchpoints with ChatGPT and other AI Driven Models

Maximilian Vogel

Co‑Founder & CEO
Big Picture
Germany

And it Speaks: Build Natural Language Customer Touchpoints with ChatGPT and other AI Driven Models

Maximilian Vogel

Co‑Founder & CEO
Big Picture
Germany

Celebrating Change: How to get your Digital Transformation Going

Luise Scharf

Change Management and Digital Transformation
smapOne
Germany

Jan Dönges

Business Relationship Manager
PreussenElektra
Germany

Luise Scharf

Change Management and Digital Transformation
smapOne
Germany

Celebrating Change: How to get your Digital Transformation Going

Jan Dönges

Business Relationship Manager
PreussenElektra
Germany

15:30

Round-Table Discussions

Strategy & Technology

Digital Factory Transformation: The Factory as a Digital Twin

Dr. Jens Fürst (Siemens Healthineers)

Building a Future-Proof IT Organization

Carsten Böhle (Lufthansa Technik Aero Alzey)

Why Data-Driven Business is not just about Data

Carsten Hinze (GP+S Consulting)

Round-Table Discussions

Strategy & Technology

Digital Factory Transformation: The Factory as a Digital Twin

Dr. Jens Fürst (Siemens Healthineers)

Building a Future-Proof IT Organization

Carsten Böhle (Lufthansa Technik Aero Alzey)

Why Data-Driven Business is not just about Data

Carsten Hinze (GP+S Consulting)

Round-Table Discussions

Digital Customer Experience

  1. How to Connect Customer Journey Design with Corporate Sustainability Objectives

    Fabian Kersten (Solvay)
  2. Create Meaningful Experiences Impacting your User Engagement, Conversions and Bottom-Line Results

    Christian Herold (Cosnova)
  3. And it Speaks: Build Natural Language Customer Touchpoints with ChatGPT and other AI Driven Models

    Maximilian Vogel (Big Picture)

Round-Table Discussions

Digital Customer Experience

  1. How to Connect Customer Journey Design with Corporate Sustainability Objectives

    Fabian Kersten (Solvay)
  2. Create Meaningful Experiences Impacting your User Engagement, Conversions and Bottom-Line Results

    Christian Herold (Cosnova)
  3. And it Speaks: Build Natural Language Customer Touchpoints with ChatGPT and other AI Driven Models

    Maximilian Vogel (Big Picture)

Round-Table Discussions

Leadership & Culture

Scaling for Success: Creating a Foundation that Grows with You

Aurelija Plėtienė (Vinted)

Shaping Employee Experience in the New Hybrid World: Supporting the New Normal Through Data and Technology

Martijn Seijsener (Credit Suisse)

Celebrating Change: How to get your Digital Transformation Going

Luise Scharf (smapOne )
and
Jan Dönges (PreussenElektra)

Round-Table Discussions

Leadership & Culture

Scaling for Success: Creating a Foundation that Grows with You

Aurelija Plėtienė (Vinted)

Shaping Employee Experience in the New Hybrid World: Supporting the New Normal Through Data and Technology

Martijn Seijsener (Credit Suisse)

Celebrating Change: How to get your Digital Transformation Going

Luise Scharf (smapOne )
and
Jan Dönges (PreussenElektra)

16:15

Coffee Break with Networking

16:45

Leveraging Data at Scale for Data-Driven Development

Dr. Simon Hampe

AI and Data Architect
iteratec
Germany

Johannes Nießen

Head of Big Data Analytics
Deutsche Bahn Vertrieb
Germany

Dr. Simon Hampe

AI and Data Architect
iteratec
Germany

Leveraging Data at Scale for Data-Driven Development

Johannes Nießen

Head of Big Data Analytics
Deutsche Bahn Vertrieb
Germany

Digital Experience 4.0 - Boost your Business with Tailor Made Digital Signature Processes

Andreas Plies

CEO & Co‑Founder
AUTHADA
Germany

Paolo Madella

International Sales Manager
InfoCert
Italy

Andreas Plies

CEO & Co‑Founder
AUTHADA
Germany

Digital Experience 4.0 - Boost your Business with Tailor Made Digital Signature Processes

Paolo Madella

International Sales Manager
InfoCert
Italy

Making the Digital Mindset Actionable with Openness to Change and Digital Skills

Francesca Maria Montemagno

Co Founder & Managing Partner
Smartive
Italy

Making the Digital Mindset Actionable with Openness to Change and Digital Skills

Francesca Maria Montemagno

Co Founder & Managing Partner
Smartive
Italy

17:00

15-Minute Break

15-Minute Break

17:15

The Business of Data Science: How to Turn Data into Growth, Profit, and Engagement

Arūnas Umbrasas

Director of Data Science and Analytics
Vinted
Lithuania

The Business of Data Science: How to Turn Data into Growth, Profit, and Engagement

Arūnas Umbrasas

Director of Data Science and Analytics
Vinted
Lithuania

Artificial Intelligence as a Key Player in Customer Satisfaction Levels

Firas Ben Hassan

Deputy Head of Data Science Services
Allianz Technology
Germany

Artificial Intelligence as a Key Player in Customer Satisfaction Levels

Firas Ben Hassan

Deputy Head of Data Science Services
Allianz Technology
Germany

Rethinking IT: From Technology Provider to Employee Engagement and Digital Culture Driver

Roxana Coman

Digital Workplace, User Experience and Communication Lead
Uniper
Germany

Rethinking IT: From Technology Provider to Employee Engagement and Digital Culture Driver

Roxana Coman

Digital Workplace, User Experience and Communication Lead
Uniper
Germany

17:45

All in the Same Boat for "Whole"listic Success!

Oliver Dusso

Digital Transformation Manager
METRO Digital
Germany

All in the Same Boat for "Whole"listic Success!

Oliver Dusso

Digital Transformation Manager
METRO Digital
Germany

Crypto Hype: The Next Frontier for Corporates Platform Economy?

Sascha Dölker

Divisional Head Digitization
Deutsche WertpapierService Bank
Germany

Crypto Hype: The Next Frontier for Corporates Platform Economy?

Sascha Dölker

Divisional Head Digitization
Deutsche WertpapierService Bank
Germany

The Role of Technologies to Drive Sustainable Innovation

Monika Schulze

Head of Customer and Innovation Management & Member of the Executive Team
Zurich Insurance
Germany

The Role of Technologies to Drive Sustainable Innovation

Monika Schulze

Head of Customer and Innovation Management & Member of the Executive Team
Zurich Insurance
Germany

18:15

Round-Table Discussions

Strategy & Technology

Leveraging Data at Scale for Data-Driven Development

Dr. Simon Hampe (iteratec)
and
Johannes Nießen (Deutsche Bahn Vertrieb)

The Business of Data Science: How to Turn Data into Growth, Profit, and Engagement

Arūnas Umbrasas (Vinted)

All in the Same Boat for "Whole"listic Success!

Oliver Dusso (METRO Digital )

Round-Table Discussions

Strategy & Technology

Leveraging Data at Scale for Data-Driven Development

Dr. Simon Hampe (iteratec)
and
Johannes Nießen (Deutsche Bahn Vertrieb)

The Business of Data Science: How to Turn Data into Growth, Profit, and Engagement

Arūnas Umbrasas (Vinted)

All in the Same Boat for "Whole"listic Success!

Oliver Dusso (METRO Digital )

Round-Table Discussions

Digital Customer Experience

  1. Digital Experience 4.0 - Boost your Business with Tailor Made Digital Signature Processes

    Andreas Plies (AUTHADA)
    and
    Paolo Madella (InfoCert)
  2. Artificial Intelligence as a Key Player in Customer Satisfaction Levels

    Firas Ben Hassan (Allianz Technology)
  3. Crypto Hype: The Next Frontier for Corporates Platform Economy?

    Sascha Dölker (Deutsche WertpapierService Bank)

Round-Table Discussions

Digital Customer Experience

  1. Digital Experience 4.0 - Boost your Business with Tailor Made Digital Signature Processes

    Andreas Plies (AUTHADA)
    and
    Paolo Madella (InfoCert)
  2. Artificial Intelligence as a Key Player in Customer Satisfaction Levels

    Firas Ben Hassan (Allianz Technology)
  3. Crypto Hype: The Next Frontier for Corporates Platform Economy?

    Sascha Dölker (Deutsche WertpapierService Bank)

Round-Table Discussions

Leadership & Culture

Making the Digital Mindset Actionable with Openness to Change and Digital Skills

Francesca Maria Montemagno (Smartive)

Rethinking IT: From Technology Provider to Employee Engagement and Digital Culture Driver

Roxana Coman (Uniper)

The Role of Technologies to Drive Sustainable Innovation

Monika Schulze (Zurich Insurance)

Round-Table Discussions

Leadership & Culture

Making the Digital Mindset Actionable with Openness to Change and Digital Skills

Francesca Maria Montemagno (Smartive)

Rethinking IT: From Technology Provider to Employee Engagement and Digital Culture Driver

Roxana Coman (Uniper)

The Role of Technologies to Drive Sustainable Innovation

Monika Schulze (Zurich Insurance)

19:00

Lean Transformation for Digital Acceleration: Enabling Effective Enterprise Agility Through the Virtuous Triangle

Michel Ghanem

Head of Delivery Best Practices Office
Accesa & Raro
Romania

19:30

End of the 1st Day with Summary of all Streams

19:45

Evening Reception with Sparkling Wine, Snacks and Networking

Engage in exciting conversations. Strengthen your network after a day full of knowledge sharing, groundbreaking presentations, and interesting conversations. Join delegates and speakers in the relaxed atmosphere of the event venue.

Second day of conference

THURSDAY, MARCH 16TH

9:00

Conference Opening by the Organizer and Welcome to the Chairman of the Stream

Carlos Torrens

Global Head IT Service Management
OETIKER
Spain

Conference Opening by the Organizer and Welcome to the Chairman of the Stream

Carlos Torrens

Global Head IT Service Management
OETIKER
Spain

Conference Opening by the Organizer and Welcome to the Chairman of the Stream

Andrea Latino

Digital Lead (Innovation Growth Hacker)
Nestlé
Switzerland

Conference Opening by the Organizer and Welcome to the Chairman of the Stream

Andrea Latino

Digital Lead (Innovation Growth Hacker)
Nestlé
Switzerland

Please Visit one of the Other Streams

9:15

Minimal-Invasive Transformation through Startups

Christian Hüttenhein

Venture Partner & Co‑Founder
Robert Bosch Venture Capital
Germany

9:45

Bridging the IT-Business Gap with the Power of Low-Code/No-Code

Sriram Ganeshan

Associate Director ‑ Solution Consulting
Kissflow
India

10:00

How IT and Cloud can Contribute to Digital Transformation

Carlos Torrens

Global Head IT Service Management
OETIKER
Spain

10:30

Coffee Break with Networking

11:00

Data Analytics for Leaders: From Raw Data to Insightful Decisions

Michalis Konstantoulakis

Head of Business Intelligence & Insights
efood
Greece

Data Analytics for Leaders: From Raw Data to Insightful Decisions

Michalis Konstantoulakis

Head of Business Intelligence & Insights
efood
Greece

Creating Value from Leveraging Complex Data and AI

Dr. Thomas Salditt

Sr. Vice President Digital Enterprise Services
BSH Home Appliances Group
Germany

Creating Value from Leveraging Complex Data and AI

Dr. Thomas Salditt

Sr. Vice President Digital Enterprise Services
BSH Home Appliances Group
Germany

Please Visit One of the Other Streams

11:30

How to Speed Up Digitalization and Innovation Using No-Code

Øyvind Håbrekke

Solution Engineer
Appfarm
Norway

Jérémy Jean

Managing Director
ControlC
Luxembourg

Øyvind Håbrekke

Solution Engineer
Appfarm
Norway

How to Speed Up Digitalization and Innovation Using No-Code

Jérémy Jean

Managing Director
ControlC
Luxembourg

Katharina Konow

Senior Consultant
Merkle
Germany

Why Marketing Needs to Transform to Become Marketing Again

Matthias Heft

Senior Principal Consultant
Merkle
Germany

Katharina Konow

Senior Consultant
Merkle
Germany

Why Marketing Needs to Transform to Become Marketing Again

Matthias Heft

Senior Principal Consultant
Merkle
Germany

11:45

15-Minute Break

15-Minute Break

Please Visit one of the Other Streams

12:00

Round-Table Discussions

Strategy & Technology

Minimal-Invasive Transformation through Startups

Christian Hüttenhein (Robert Bosch Venture Capital)

How IT and Cloud can Contribute to Digital Transformation

Carlos Torrens (OETIKER)

Data Analytics for Leaders: From Raw Data to Insightful Decisions

Michalis Konstantoulakis (efood)

How to Speed Up Digitalization and Innovation Using No-Code

Øyvind Håbrekke (Appfarm)
and
Jérémy Jean (ControlC)

Round-Table Discussions

Strategy & Technology

Minimal-Invasive Transformation through Startups

Christian Hüttenhein (Robert Bosch Venture Capital)

How IT and Cloud can Contribute to Digital Transformation

Carlos Torrens (OETIKER)

Data Analytics for Leaders: From Raw Data to Insightful Decisions

Michalis Konstantoulakis (efood)

How to Speed Up Digitalization and Innovation Using No-Code

Øyvind Håbrekke (Appfarm)
and
Jérémy Jean (ControlC)

Round-Table Discussions

Digital Customer Experience

Bridging the IT-Business Gap with the Power of Low-Code/No-Code

Sriram Ganeshan (Kissflow)

Creating Value from Leveraging Complex Data and AI

Dr. Thomas Salditt (BSH Home Appliances Group)

Why Marketing Needs to Transform to Become Marketing Again

Katharina Konow (Merkle)
and
Matthias Heft (Merkle)

Round-Table Discussions

Digital Customer Experience

Bridging the IT-Business Gap with the Power of Low-Code/No-Code

Sriram Ganeshan (Kissflow)

Creating Value from Leveraging Complex Data and AI

Dr. Thomas Salditt (BSH Home Appliances Group)

Why Marketing Needs to Transform to Become Marketing Again

Katharina Konow (Merkle)
and
Matthias Heft (Merkle)

Please Visit one of the Other Streams

12:45

Lunch with Networking

13:45

Waldemar Czaplik

VP Data Management & Analytics
LANXESS
Germany

AI Supported Product Development and a Proposed Methodology on How to Measure its Success

Pedro Sola

Strategy & Digital Transformation Consultant
Former LANXESS
Germany

14:15

Satisfying the Rising Demands of Customers with Supreme Digital Customer Experience

Christiane Fritsch

Tribe Lead Digital
ING
Germany

14:45

360° Customer Portal: How can we Build Better Customer Experiences based on Clients' Data and Digital Platform Solutions

Stefanie Hegener

Head of Global E‑Commerce and Digital Services
SMA Solar Technology
Germany

15:15

Round-Table Discussions

AI Supported Product Development and a Proposed Methodology on How to Measure its Success

Waldemar Czaplik (LANXESS)
and
Pedro Sola (Former LANXESS)

Satisfying the Rising Demands of Customers with Supreme Digital Customer Experience

Christiane Fritsch (ING)

360° Customer Portal: How can we Build Better Customer Experiences based on Clients' Data and Digital Platform Solutions

Stefanie Hegener (SMA Solar Technology )

Round-Table Discussions

AI Supported Product Development and a Proposed Methodology on How to Measure its Success

Waldemar Czaplik (LANXESS)
and
Pedro Sola (Former LANXESS)

Satisfying the Rising Demands of Customers with Supreme Digital Customer Experience

Christiane Fritsch (ING)

360° Customer Portal: How can we Build Better Customer Experiences based on Clients' Data and Digital Platform Solutions

Stefanie Hegener (SMA Solar Technology )

16:00

End of the Conference with Summary of all Streams

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